The Cauldron NYC

Review summary

1. T

   Tim VIP

   Houston3 reviews

   1.0

   Dined on 16 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We booked our lunch reservation for 12:30pm on Sunday. Both their website and Open Table stated that they were open (one said they opened at 11am, the other said they opened at noon). We arrived at 12:20 and the restaurant was closed. We waited 25 minutes and it never opened. We called both phone numbers (2 different numbers on Open Table and the website). Both times, the automated phone system dropped the call once I selected to speak with someone on location. I also used their online help feature, which sent a confirmation email to me, but no one ever responded. Maybe if we lived locally this wouldn’t have been a big deal, but we’re visiting from out of town for the weekend and my family was really looking forward to this experience. Very disappointing that a business would accept reservations and then not even show up to open the restaurant for its customers.
   

   Is this helpful?

2. T

   Toni

   Philadelphia2 reviews

   1.0

   Dined on 2 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We travelled from out of state to eat at this establishment. Our disappointment was beyond words. The pub area had an overwhelming stench, the tables were marred and the stools had tears. The majority were high top with only one low table available. The floors appeared dirty composed of chipped and broken tile. The bathroom was not clean. We did not stay to eat. I would not recommend.
   

   Is this helpful?

3. D

   Dalila

   Atlanta2 reviews

   1.0

   Dined on 8 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I was very disappointed. I was visiting from GA to NYC and was looking forward to a karaoke experience in NYC and the cauldron. As we walked in it was empty and not greeted in the best way. They didn't know about my reservation which i made way in advance. Then they said they cancelled karaoke but did not contact me. So we wasted a Lyft ride to the cauldron. I also asked a question about a wand service i saw on the website and the bartender had noooooo idea what i was even speaking about. Just not a pleasant experience. They asked if we wanted to have a drink but with how rude they were, my best friend and i decided to leave.
   

   Is this helpful?

4. S

   Stephanie

   Richmond2 reviews

   1.0

   Dined on 16 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our drinks were disgusting, our server seemed completely confused by the idea that we'd made a reservation at all, and they add a 20% gratuity. I don't have a single nice thing to say about the dingy looking establishment.
   

   Is this helpful?

5. J

   Jeannette

   Greater Boston2 reviews

   5.0

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Potion making was such fun! Food & drinks were delish too! Definitely a must do if in NYC!
   

   Is this helpful?

6. B

   Bella VIP

   Columbus1 review

   1.0

   Dined on 26 October 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Do not bring any birthday cake here. They brought it out still in the box and handed us a lighter with a butter knife and paper plates. They then tried to charge us $35 for a cake cutting fee which we were able to remove from the bill after arguing the charge. Also no one came to check on us once and the service was very slow/not polite.
   

   Is this helpful?

7. S

   Shieba

   New York City1 review

   5.0

   Dined on 22 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We all had a great time and Dominick was an absolute pleasure.
   

   Is this helpful?

8. S

   Shealagh

   New York City2 reviews

   1.0

   Dined on 20 October 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   The atmosphere itself was very nice and I would like to think that the experience would’ve been better on a different day. However, when we went, we waited an hour for just 4 drinks. We also almost got charged for multiple other drinks that different tables ordered and had to get the bill fixed more than once. Staff was inattentive but probably just because they seemed to be understaffed. They were nice when you actually spoke to them though but still overall not a great experience. We also really did not like the drinks and they closed the kitchen earlier than advertised.
   

   Is this helpful?

9. J

   Jessica VIP

   New York City1 review

   3.0

   Dined on 6 October 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   We only booked a dinner reservation and when we got there all staff seemed confused by us being there. The host pointed to a table next to the front door and said to just sit there. It then took 20 minutes to get a menu. Eventually a different host asked us if we ordered and when we said no he went and got the bartender. She came over and asked if we were okay then took our drink order only. When we got the drinks she just dropped them and left. We went up to the bar 20 min later to ask how we order food and the bartender said do whatever you want. We then ordered and got food. DESPITE the odd service interactions everything else was good. There were a lot of children running around but not the restaurants fault. Food and drinks were great. Just seems like this is more of a potion glass only type place and not a dinner only place.
   

   Is this helpful?

10. T

    Tara

    New York City16 reviews

    2.0

    Dined on 3 October 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 3

    We did not have a good experience at all. Took my kids there for a fun Halloween experience. Please note- we did not sign up for a class. Just went there to eat and order the fun drinks. Food and drinks were really low level subpar. Menu is very limited. Def not a place I would take my kids again. Decorations are cool!
    

    Is this helpful?