The Castle Inn

The Castle Inn reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Simon

   Surrey1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Booked a table for two. Ordered a Sunday roast and a burger. After an hour and still no food, asked the waiter who confirmed that the order had been lost. By then the burger was off, my second choice, fish and chips was also off. The only other item that looked Ok was the prawn linguine. Arrived 15 mins later - a handful of tiny prawns scattered over an OK plate of pasta and sauce. Discussed with the manger and weren’t charged for the food. Won’t be visiting any time soon.
   

   The Castle InnResponded on 14 March 2025

   Dear Simon, We sincerely apologize for the inconvenience you experienced during your visit. Unfortunately, due to an unexpected influx of 45 guests arriving simultaneously, there was a human error, and your order was misplaced. We completely understand your frustration and regret that your preferred choices were unavailable by the time the issue was identified. As a gesture of goodwill, we ensured you were not charged for your meal. While we regret that your experience was not as expected, we appreciate your feedback, and our owner is pleased to hear that the rest of our guests thoroughly enjoyed their meals. We hope you might consider giving us another chance in the future.
   

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2. T

   Tattyfay

   London6 reviews

   5.0

   Dined on 22 May 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service attentive, polite & knowledgeable. Superb food, watch out when it says spicy it means spicy. We went on a Monday night so it was very quiet
   

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3. E

   Epsom

   Dublin1 review

   1.0

   Dined on 19 March 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I understand that Mothers Day is busy but as we pre-ordered food, I would not expect 1.5 hrs between courses. We kept been told it would be another 10 mins and this continued for 50 minutes. Finally when the food arrived our lamb (pre-ordered) had turned into Chicken (no explanation) and was suppose to be Chicken Confeit but was just a dried up piece of breast. I think if you are going for a drink and burger then this is OK place to visit with friendly staff otherwise I would avoid.
   

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4. OT

   OpenTable Diner

   Surrey1 review

   1.0

   Dined on 19 March 2023

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   The front of house staff were excellent and did their best to save a Mother’s Day lunch where the kitchen was clearly overwhelmed. Service was very slow. The main course was sent back twice for being cold and on the third attempt, overcooked the meat and vegetables to a point they were inedible. The starters and dessert were ok and the management and supervisor could not have been more apologetic and made the necessary amendments to the bill. Such a shame for a special occasion.
   

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5. S

   Smum

   London1 review

   1.0

   Dined on 19 March 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Probably the worst Sunday lunch I have ever had. - beef was a tough as leather - chicken breast was dry and crumbled as you cut it - cauliflower cheese had no cheese in it - asked for a gluten free roast and it came with a normal Yorkshire pudding! - yorkshire puddings were like rocks - we pre ordered food and they didn’t have any lamb and got orders wrong when we pre ordered! - the service was terrible, food came and we had a long wait for cutlery - started clearing tables when half of us were still eating - would only do one drink order at a time - long wait for truly dreadful food - booked a table for 10 people and they have us a table for 7! The pub was very dog friendly and they got to eat a lot of leftovers and the fire was nice.
   

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6. MD

   MoniqueD

   Surrey1 review

   4.0

   Dined on 19 March 2023

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Really lovely team, they were tolerant of some of our party being quite late due to traffic - a challenge for them as it was Mother's Day.
   

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7. DR

   DannyR

   London2 reviews

   1.0

   Dined on 19 March 2023

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   I made a booking at The Castle Inn for Mother’s Day. They charged a £40 deposit. Then they tried to charge me the deposit again. Then they forgot to deduct the deposit from the final bill. Then they charged us for five set meals when we had only three. But at least the food was OK.
   

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8. OT

   OpenTable Diner

   London4 reviews

   1.0

   Dined on 12 March 2023

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Popped in for a Sunday Roast having seen rave reviews. In good spirits, so when the first course arrived cold we did not complain. As we didn’t want to spoil the day. Then the main arrived, again cold with cauliflower arriving 15 minutes later. This time stone cold without having seen the sight of an oven or grill. We got to witness the cook and owner having words in the centre of the pub. And we decided to call it a day without making any fuss. Waitress told us she’d only been a there a few days. And the cook too, but with the exception of the waitress the staff were miserable. It clearly wasn’t a good day. Waitress told us she’d take £7.50 off the price of the dining, not sure how she figured that out, but we just wanted to get the hell out of there and didn’t care. Then the owner came and told us he was sorry the food didn’t meet our standards, as if we were to blame for uncooked food being bought to the table. Perhaps just teething troubles with new staff, but I’d give the place a wide birth until you starting seeing some recent good reviews.
   

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9. NC

   NaomiCB

   London1 review

   4.0

   Dined on 12 March 2023

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really nice place, good staff and good quality food. Bit of a shame about the roast portions - very small, I only had one carrot slice and one parsnip slice & we were both hungry afterwards
   

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10. OT

    OpenTable Diner

    Essex1 review

    3.0

    Dined on 29 January 2023

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Lovely atmosphere and cosy setting. Staff were polite & helpful. Service in between courses was quite slow. Roast beef was very tough and chicken thighs were over cooked and stale- like they had been sat there all day. Starters & desert was lovely.
    

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