The Canadian Icehouse - Ice District

Review summary

1. B

   Brian & Shannon

   Edmonton

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Oil Kings game was on at Roger’s, didn’t seem busy. Very good mood/ambiance, was steady but not busy. Our table was served swiftly, food arrived quickly to meet our deadline for our son’s hockey team exp @ Roger’s. My only critique was the regular fries for myself were obv reheated/under the heating lamp and were old. My son’s fries were hardly cooked and cold/mushy in the middle-he ate them but when I had one, it wasn’t right. Prices are a bit steep but that’s everywhere. Would be nice if I had fresh/hot fries for son & myself with the way prices are. Otherwise, great experience & will go back.
   

   The Canadian Icehouse - Ice DistrictResponded 1 day ago

   Hey Brian and Shannon , Thank you for taking the time to leave us a review and share your feedback! We’re glad to hear that you enjoyed the atmosphere and the quick service during your visit. However, we're sorry to hear about the issues with the fries. We aim to serve fresh, high-quality food, and it’s disappointing to learn we missed the mark on this occasion. We'll be sure to look into this with our kitchen team to ensure this doesn’t happen again. We truly appreciate your understanding and your kind words about the overall experience. We look forward to welcoming you and your family back soon for another great meal. Thank you again for your feedback!
   

   Is this helpful?

   Report
2. K

   Kevin

   Edmonton

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service was not great. Perhaps the restaurant was understaffed but we waited awhile to order. Once the meals were served we had to ask for cutlery. Drinks are very expensive. Expect to pay $200+ for a basic meal and drink for 4 people. We probably won’t go back.
   

   The Canadian Icehouse - Ice DistrictResponded 1 day ago

   Thank you for sharing your feedback. We sincerely apologize for the service experience you had during your visit. It’s always our goal to provide attentive and efficient service, and it’s clear we fell short this time. We’ll address this with our team to ensure we’re providing a better experience moving forward, especially with regard to timely service and proper table setup. Regarding the pricing, we understand that dining out can be an investment, and we strive to offer quality dishes and drinks that reflect the value of your experience. We genuinely appreciate your input and hope you'll reconsider visiting us in the future. We’d love the opportunity to provide you with a better experience. Thank you again for your valuable feedback!
   

   Is this helpful?

   Report
3. C

   Cindy

   Edmonton

   1 review

   5.0

   1 review

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience. We were a very large group of people. The girls where very accommodating to have us able to all sit close together
   

   Is this helpful?

   Report
4. R

   Roger

   Calgary

   1 review

   2.0

   1 review

   Dined on 6 December 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   1st Time Visit, In from out of Town to attend an Oilers Game. In order to book a table we had to buy the VIP package, when we arrived they had no idea we had booked the VIP Package. Complete rip off! Not worth the money, You get 2 domestic beer in bottles, 2 shots and Tough over done Steak Bites for $72 . It would be much cheaper to order these items individually. I guess my bad for assuming that it would be better and not doing the math before hand. We also ordered a Beef Dip, meat was tough and bread was old
   

   The Canadian Icehouse - Ice DistrictResponded on 9 December 2024

   Hi Roger, we're sorry to hear about your experience. It’s disappointing that your VIP package wasn’t acknowledged and that the food didn't meet your expectations. Your feedback is invaluable, and we will address these issues with our team to ensure improvements. We hope you'll give us another chance to provide you with a better experience.
   

   Is this helpful?

   Report
5. C

   Cynthia

   Edmonton

   1 review

   2.0

   1 review

   Dined on 20 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   To be honest the drinks selection was minimal due to a previous event their inventory was low. The food was sub par at best. I ordered spicy dill wings and when they were served they were drenched in hot sauce with a mere sprinkling of what looked like dill popcorn seasoning. The ambiance was as expected but their menu needs a serious revamp with more imaginative options.
   

   Is this helpful?

   Report
6. W

   Wendy

   Edmonton

   14 reviews

   5.0

   14 reviews

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time at the Canadian Icehouse. Good food, great atmosphere. Our server, Sydney, was exceptional.
   

   The Canadian Icehouse - Ice DistrictResponded on 29 November 2024

   Wendy, Thank you so much for your positive review of our location. We really appreciate you taking the time to let us know that you had a great experience! Hope to see you again soon - Cheers!
   

   Is this helpful?

   Report
7. R

   Robyn

   Atlantic Canada

   1 review

   1.0

   1 review

   Dined on 12 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We walked into an empty restaurant at 2:45 ish... we asked if we could sit in the booths in the front as they have the tv's etc. They said they are reserved for the game at 7:00. We told them we would stay an hour. The girl had to ask the host. She came over and tried to take us to the back of the restaurant where there were booths. We again mentioned we would only stay an hour and we would like to be at the front where the tvs are. She said no there's a reservation for the game at 7. Then she said I'll get my manager. Anyways it was all too much after all the back and forth and 11 of us standing around waiting to sit down and eat. Seemed ridiculous so we left.
   

   Is this helpful?

   Report
8. e

   eugene

   VIP

   San Francisco

   23 reviews

   4.0

   23 reviews

   Dined on 20 October 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   If you wanna watch lots of different sports events at the same time, this is the perfect place! They have big screens everywhere and are more than happy to accommodate patrons so they can watch their favourite game. Bartender was very sociable and went out of her way to satisfy patrons. The food is just average, but that is typical for a sports bar..
   

   The Canadian Icehouse - Ice DistrictResponded on 9 November 2024

   Eugene, Thank you so much for your positive review of our location. We really appreciate you taking the time to let us know that you had a great experience! Hope to see you again soon - Cheers!
   

   Is this helpful?

   Report
9. B

   Brittney

   Edmonton

   1 review

   5.0

   1 review

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional service despite how busy the restaurant was.
   

   The Canadian Icehouse - Ice DistrictResponded on 9 November 2024

   Brittany- Thanks so much for leaving us this 5-star rating! We're so glad you enjoyed your visit and we hope to see you again soon - Cheers!
   

   Is this helpful?

   Report
10. D

    Denise

    Edmonton

    27 reviews

    5.0

    27 reviews

    Dined on 10 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was good .Our server Sam was awesome. We had a party of 7
    

    The Canadian Icehouse - Ice DistrictResponded on 5 December 2024

    Denise- Thanks so much for leaving us this 5-star rating! We're so glad you enjoyed your visit and we hope to see you again soon - Cheers!
    

    Is this helpful?

    Report