The Brush Grand Café

Review summary

1. Z

   Zoe

   Vancouver

   1 review

   1.0

   1 review

   Dined on 8 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I booked the Winter Terrace for the cheese fondue. The service was pretty slow and took a while to get drinks and even longer for the Fondue. We were a group of 7 and the fondue has to be ordered for 2 people. They would not accommodate for fondue for 1 person. The server who was lighting the fondue did not know how to handle the flame torch and was waving it very close to my head with the flame torch still lit. When the fondue came it was not a lot of food for the price and came with random vegetables like beetroot, radish and celery. The terrace also does not look like the pictures. Overall really disappointing experience.
   

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2. L

   Lisa

   London

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Spent a whole day here… starting with family film club in the very comfy basement cinema followed by a chilled afternoon while the kids were kept entertained by the brilliant leaders at “The Kids Table”. Highly recommend lounging in the wraparound hotel lobby sipping on cocktails and watching the world go by…
   

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3. L

   LIz

   London

   6 reviews

   4.0

   6 reviews

   Dined on 2 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Nice place but tricky to find - actually part of a hotel. Nice food - we had the lunch combo. Delicious French onion soup and avocado toast with a poached egg and a Virgin Mary. Very quiet which was fine.
   

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4. O

   Olga

   London

   4 reviews

   5.0

   4 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and service would definitely recommend!!!!
   

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5. S

   Sarah

   VIP

   London

   3 reviews

   3.0

   3 reviews

   Dined on 15 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Nice atmosphere. Service quite bizarre. Initially overly attentive and then non existent and the waitress didn’t really seem to have a clue what was going on! Food was only ok but the bread was amazing. Attractive building and a nice restaurant layout.
   

   The Brush Grand CaféResponded on 16 November 2024

   Hi Sarah Thank you for your feedback. We're truly sorry to hear that your recent experience with our food was disappointing. We sincerely apologize for not meeting your expectations and take your comments very seriously. We hope you'll give us another chance to make things right. Best regards, Javier Catano General Manager
   

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6. F

   Francesco

   New York City

   1 review

   2.0

   1 review

   Dined on 8 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   bella atmosfera cibo discreto servizio pessimo più di un ora per avere un hamburger
   

   The Brush Grand CaféResponded on 9 November 2024

   Hi Francesco Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent visit did not meet your expectations, especially regarding the food. At The Brush Grand Café, we strive to provide a high-quality dining experience, and it’s clear we fell short during your visit. We appreciate your honesty and would like to learn more about what went wrong so we can address the issue and improve. Please feel free to reach out to me directly so we can make it right. We value your patronage and hope to have the opportunity to serve you better in the future. Sincerely,
   

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7. D

   Daniel

   London

   1 review

   5.0

   1 review

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience was amazing from start to finish! Samuel greeted us warmly upon arrival, setting a fantastic tone for the visit. Joana showed us around downstairs, and her knowledge and friendliness made us feel right at home. The hotel itself is lovely, with every detail carefully considered. A special shoutout to Javier, the amazing manager, whose professionalism and attention to detail truly stood out. Can’t wait to return!
   

   The Brush Grand CaféResponded on 16 November 2024

   Hi Daniel Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your visit and had a great experience at The Brush Grand Café. Our team works hard to provide the best service and delicious food, and it's incredibly rewarding to know that our efforts made your time with us special. Your kind words and positive feedback mean a lot to us and motivate us to keep striving for excellence. We truly appreciate your support and hope to welcome you back soon for another fantastic experience. Warm regards, Javier Catano General Manager
   

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8. S

   Sarah

   London

   4 reviews

   5.0

   4 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved this place, the staff are super friendly and attentive but not “in your face”. It is indeed a grand café, more of a grand brasserie. Can highly recommend the nibbles, beautifully served warm bread, hot padron peppers and superb iberico ham. Fab wines and really lovely mains. Even the espresso was spot on. Well done the Brush, we had a great birthday celebration for my husband. We didn’t try the cocktails but the mixologist was creating a range for staff training purposes and they looked amazing. Next time….
   

   The Brush Grand CaféResponded on 8 November 2024

   Dear Sarah Thank you so much for your wonderful feedback on OpenTable! We greatly appreciate you taking the time to share your experience with us. It's fantastic to hear that you enjoyed your visit and that our service met your expectations. At The Brush Grand Café, we strive to provide every guest with an exceptional dining experience, and your kind words reaffirm that we're on the right track. Your feedback means a lot to us, and we look forward to welcoming you back soon for another memorable meal. Once again, thank you for choosing to dine with us and for your generous review. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Warm regards, Javier Catano General Manager
   

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9. DS

   DrSimon66

   VIP

   London

   6 reviews

   3.0

   6 reviews

   Dined on 27 October 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Nice environment although chairs cannot take coats on them so had to put them on the floor. Staff attentive. Food not great. Burger overcooked. Fish pie was huge, but under seasoned and bland. No new world wines.
   

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10. L

    Lola

    Portland

    2 reviews

    5.0

    2 reviews

    Dined on 26 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had a fantastic evening at this wonderful spot! The entire experience from the cocktail bar upstairs for drinks before dinner to the dinner was amazing!! Loved the DJ and live music at the cocktail bar. The service and food is fantastic! Check it out, you won't be disappointed. I'm going to be coming back again.
    

    The Brush Grand CaféResponded on 8 November 2024

    Dear Guest! Thank you for the fantastic review! 🥳 We're so happy you had a great time with us and enjoyed our menu. Knowing we hit the mark for you makes all our hard work worth it. Hope to see you again soon for more good times and great food!"
    

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