The Brush Grand Café

Review summary

1. S

   Sarah

   London

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 15 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Nice atmosphere. Service quite bizarre. Initially overly attentive and then non existent and the waitress didn’t really seem to have a clue what was going on! Food was only ok but the bread was amazing. Attractive building and a nice restaurant layout.
   

   The Brush Grand CaféResponded 7 days ago

   Hi Sarah Thank you for your feedback. We're truly sorry to hear that your recent experience with our food was disappointing. We sincerely apologize for not meeting your expectations and take your comments very seriously. We hope you'll give us another chance to make things right. Best regards, Javier Catano General Manager
   

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2. F

   Francesco

   New York City

   1 review

   2.0

   1 review

   Dined on 8 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   bella atmosfera cibo discreto servizio pessimo più di un ora per avere un hamburger
   

   The Brush Grand CaféResponded on 9 November 2024

   Hi Francesco Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent visit did not meet your expectations, especially regarding the food. At The Brush Grand Café, we strive to provide a high-quality dining experience, and it’s clear we fell short during your visit. We appreciate your honesty and would like to learn more about what went wrong so we can address the issue and improve. Please feel free to reach out to me directly so we can make it right. We value your patronage and hope to have the opportunity to serve you better in the future. Sincerely,
   

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3. D

   Daniel

   London

   1 review

   5.0

   1 review

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience was amazing from start to finish! Samuel greeted us warmly upon arrival, setting a fantastic tone for the visit. Joana showed us around downstairs, and her knowledge and friendliness made us feel right at home. The hotel itself is lovely, with every detail carefully considered. A special shoutout to Javier, the amazing manager, whose professionalism and attention to detail truly stood out. Can’t wait to return!
   

   The Brush Grand CaféResponded 7 days ago

   Hi Daniel Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your visit and had a great experience at The Brush Grand Café. Our team works hard to provide the best service and delicious food, and it's incredibly rewarding to know that our efforts made your time with us special. Your kind words and positive feedback mean a lot to us and motivate us to keep striving for excellence. We truly appreciate your support and hope to welcome you back soon for another fantastic experience. Warm regards, Javier Catano General Manager
   

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4. S

   Sarah

   London

   4 reviews

   5.0

   4 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved this place, the staff are super friendly and attentive but not “in your face”. It is indeed a grand café, more of a grand brasserie. Can highly recommend the nibbles, beautifully served warm bread, hot padron peppers and superb iberico ham. Fab wines and really lovely mains. Even the espresso was spot on. Well done the Brush, we had a great birthday celebration for my husband. We didn’t try the cocktails but the mixologist was creating a range for staff training purposes and they looked amazing. Next time….
   

   The Brush Grand CaféResponded on 8 November 2024

   Dear Sarah Thank you so much for your wonderful feedback on OpenTable! We greatly appreciate you taking the time to share your experience with us. It's fantastic to hear that you enjoyed your visit and that our service met your expectations. At The Brush Grand Café, we strive to provide every guest with an exceptional dining experience, and your kind words reaffirm that we're on the right track. Your feedback means a lot to us, and we look forward to welcoming you back soon for another memorable meal. Once again, thank you for choosing to dine with us and for your generous review. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Warm regards, Javier Catano General Manager
   

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5. DS

   DrSimon66

   London

   6 reviews

   vip
   3.0

   6 reviews

   Dined on 27 October 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Nice environment although chairs cannot take coats on them so had to put them on the floor. Staff attentive. Food not great. Burger overcooked. Fish pie was huge, but under seasoned and bland. No new world wines.
   

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6. L

   Lola

   Portland

   2 reviews

   5.0

   2 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a fantastic evening at this wonderful spot! The entire experience from the cocktail bar upstairs for drinks before dinner to the dinner was amazing!! Loved the DJ and live music at the cocktail bar. The service and food is fantastic! Check it out, you won't be disappointed. I'm going to be coming back again.
   

   The Brush Grand CaféResponded on 8 November 2024

   Dear Guest! Thank you for the fantastic review! 🥳 We're so happy you had a great time with us and enjoyed our menu. Knowing we hit the mark for you makes all our hard work worth it. Hope to see you again soon for more good times and great food!"
   

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7. C

   Conor

   London

   65 reviews

   vip
   5.0

   65 reviews

   Dined on 19 October 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice choice in Shoreditch. Confusion with servers over the experience booked . Rectified by manager who was really apologetic and offered free drinks. Food was good flavorsome, tasty. Full of flavor. Good option of drinks!
   

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8. T

   Trevor

   London

   1 review

   4.0

   1 review

   Dined on 18 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Really liked it. Good food, modern settings, very decent service.
   

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9. B

   B. Sebastian

   New York City

   1 review

   3.0

   1 review

   Dined on 12 October 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The smoked salmon, scrambled egg on sourdough came with only those three things on the plate. At minimum, for the price point, I expected some garnish on the plate. The fish pie was very tasty but again, lack any and all presentation.
   

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10. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 5 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Went initially to have a look at this hotel and decided to have dinner wow was absolutely blown away by the decor ambience service and food London is quite possibly an overrated nightmare for dinner but this place is beyond words the flavours of each dish were clearly individually created definitely not from a factory freezer every single dish was created with a clear sense of origin and beauty I cannot describe who fantastic the whole experience was please do yourself a favour and sample this taste of culinary excellence in Hoxton
    

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    The Brush Grand CaféResponded on 16 October 2024

    Hi Dear Guest Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your visit and had a great experience at The Brush Grand Café. Our team works hard to provide the best service and delicious food, and it's incredibly rewarding to know that our efforts made your time with us special. Your kind words and positive feedback mean a lot to us and motivate us to keep striving for excellence. We truly appreciate your support and hope to welcome you back soon for another fantastic experience. Warm regards, Reception Team
    

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