The Brown Swan

Review summary

1. P

   Paul

   New York City

   7 reviews

   2.0

   7 reviews

   Dined on 3 November 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Service was very good. Chili inedible and Schnitzel nothing special. Fireplace should be in the dining room not the lounge. Not worth the money. Priced for the guests not the locals who support they need off-season.
   

   The Brown SwanResponded on 8 November 2024

   Thank you for dining with us and for your feedback. We're glad the service was to your liking and are sorry the dishes didn’t meet your expectations. We’d like to invite you back for our current locals discount night, available Monday through Thursday on our Brown Swan lunch and dinner menus & Tavern bites menu through the end of 2024—your support means a lot to us, especially in the off-season.
   

   Is this helpful?

   Report
2. K

   Ken

   Greater Boston

   7 reviews

   4.0

   7 reviews

   Dined on 20 October 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   A nice place for a fall brunch. They also had a nice event on the lawn
   

   The Brown SwanResponded on 23 October 2024

   Thank you for the kind words! We're glad you enjoyed our fall brunch and the Fall Fest event on the lawn. Hope to see you again soon!
   

   Is this helpful?

   Report
3. J

   Joe

   Cincinnati

   9 reviews

   vip
   4.0

   9 reviews

   Dined on 29 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The Brown Swan was very quiet on our arrival for dinner at 600pm. We were seated promptly. The drinks we ordered from the menu were unavailable. But, the manager came out and apologized for the delay and bought us a drink of our choosing for free. My wife loved the trout and I had the Schnitzel. Both were very good and flavorful. Overall, it was an above average experience!!
   

   The Brown SwanResponded on 2 October 2024

   Thank you for your feedback! We're so glad you enjoyed the food and appreciate your understanding about the drinks. We look forward to seeing you again!
   

   Is this helpful?

   Report
4. F

   Fran

   Upstate NY

   43 reviews

   vip
   5.0

   43 reviews

   Dined on 5 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved my meal and experience! Fabulous menu, delicious choices, great wine, superb service! The best - I’ll be back!
   

   The Brown SwanResponded on 6 September 2024

   Thank you for the amazing review! We're thrilled to hear you loved your meal, enjoyed the menu, and had a great experience with our wine selection and service. We can't wait to welcome you back for another fabulous dining experience!
   

   Is this helpful?

   Report
5. R

   Rick

   New York City

   25 reviews

   5.0

   25 reviews

   Dined on 2 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Bri, was courteous and efficient. She took our order without any errors. The food was delicious. Between the four of us, there were two lobster rolls (the wives loved them). I had the burger, and the other was the Ruben. The french fries were delicious and hot.
   

   The Brown SwanResponded on 6 September 2024

   Thank you for the great review! We're happy to hear that Bri provided courteous and efficient service and that your group enjoyed the delicious food. It sounds like the lobster rolls, burger, and Reuben were all a hit—along with those hot and tasty fries! We look forward to serving you again soon!
   

   Is this helpful?

   Report
6. J

   Janissa

   New York City

   1 review

   5.0

   1 review

   Dined on 29 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I loved the brown swan club Staff were polite great customer service very accommodating food was great
   

   • 
   • 
   • 

   The Brown SwanResponded on 6 September 2024

   Thank you for your wonderful review! It's great to know our staff provided polite and accommodating service, and that you enjoyed the food. We look forward to welcoming you all back soon
   

   Is this helpful?

   Report
7. F

   Franz

   New York State

   5 reviews

   4.0

   5 reviews

   Dined on 23 August 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   My family had a wonderful experience walking the grounds and enjoying the wonderful views of Schroon Lake. They have restored the wonder of this former word of Life site. The dining room is an awkward space that seems more of an after thought than a focul point. We atrtwd with Calamari and french onion soup. The Calamari was a huge hit and we have had Calamari all over the workday and this preperation was unique like no other. We also tried the French Onion Soup, also like unother but NOT for the good! Too herby, almost an Algerian twist NOTHING lol ke the fabulous soups we have tasted along all our travels. All the entrees were excellent with lots of flavor with the exception of the Pesto, which didnt seem to have the trafituinal garlic and basil and was very Lemony. The downfall of the night was the service, it did nothing to make us feel at home and taken care of. At most we felt like an after thought, waiting long times for drinks with the waitress stating its going to take a while the bar is busy. Whaat no dedicated restaraunt service? Far oess than high end. The waitress was mostly unseen, never checking back and lacked any knowledge of the menu and its intricacies! I asked what star h the oirk a hnitzel came with and was asked “whats starch” really…. Shame on you for not properly training your staff to perform their assigned tasks. I will return as the flavors and quality of food was well worth the price. I will only hope the service will match the beauty of the Lodge and the quality of the food.
   

   The Brown SwanResponded on 6 September 2024

   Thank you for your detailed feedback. We're happy your family enjoyed the beautiful grounds and views of Schroon Lake, and we're glad the calamari and entrees were a hit. We apologize for the service issues and the French Onion Soup & Pesto not meeting your expectations. Your comments on staff training and the dining space are noted, and we'll work to improve. We appreciate your willingness to return and hope your next experience will match the quality of our food and the beauty of the lodge.
   

   Is this helpful?

   Report
8. JB

   JulitaB

   New York City

   12 reviews

   5.0

   12 reviews

   Dined on 17 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best exprienced dining in here.. beautiful place lake view very relaxing and the service was the best!! We love thr foods and my husband said.. the best!!! To out waitress thank u so much we never forget your kindness and beautiful smile serving on us..
   

   • 
   • 
   • 

   The Brown SwanResponded on 26 August 2024

   Thank you so much for your heartwarming review! We're thrilled to hear that you had such a wonderful dining experience and that the lake view, food, and service all made your visit special. We can't wait to welcome you and your husband back for another unforgettable meal!
   

   Is this helpful?

   Report
9. C

   Chantal

   Orlando

   2 reviews

   vip
   3.0

   2 reviews

   Dined on 15 August 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Food is fine but the quality of the service is very unequal.
   

   The Brown SwanResponded on 26 August 2024

   Thank you for your feedback. We're glad you found the food to be satisfactory, but we apologize for the inconsistency in service. This is something we take seriously, and we'll be addressing it with our team to ensure a more consistent and enjoyable experience for all our guests. We appreciate your input and hope to provide a better experience on your next visit.
   

   Is this helpful?

   Report
10. D

    Dawn

    Los Angeles

    14 reviews

    4.0

    14 reviews

    Dined on 14 August 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    The food was excellent. The service was friendly, but slow. It was not busy at all, but everything came out very slow. We enjoyed the Brussel sprouts appetizer, pulled pork, Caprese flatbread, and one of the Salads.
    

    • 
    • 

    The Brown SwanResponded on 26 August 2024

    Thank you for your feedback! We're glad to hear you enjoyed the food and apologize for the slow service you experienced. We'll work on improving our efficiency to ensure a quicker and smoother dining experience next time. We appreciate your visit and hope to serve you again soon!
    

    Is this helpful?

    Report