The Brown Swan

Review summary

1. B

   Bob

   Dallas

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a Christmas Eve dinner at the Brown Swan. The outdoor area around the lodges was beautifully decorated, as well as inside of the restaurant. The service was great and the food was outstanding! Very reasonable prices! Highly recommend!
   

   The Brown SwanResponded 3 days ago

   Thank you for spending your Christmas Eve with us at The Brown Swan! We're thrilled to hear you enjoyed the festive decorations, outstanding food, and exceptional service. We hope to welcome you back for another memorable meal soon.
   

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2. L

   Linda

   Upstate NY

   1 review

   2.0

   1 review

   Dined on 16 December 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   We went for the prime rib special. Both parties that got prime rib, the meat was way under cooked. My brother got the pork dish and that was also not done. He had to send it back. The waiter was exceptional and did everything he could under the circumstances.
   

   The Brown SwanResponded on 19 December 2024

   Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We strive to provide exceptional service and memorable dining experiences for all our guests, and we’re disappointed to hear that we fell short during your visit. Thank you for bringing this to our attention, and we hope to welcome you back soon for a better experience.
   

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3. D

   Donald

   New York City

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice mountain resort feel to the restaurant. Service was good and professional. Food was excellent. Pricing a little high, but nice serving sizes to make up for it.
   

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4. T

   Tasha

   Upstate NY

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined twice at the Brown Swan during our short stay at Schroon Lake and everything was wonderful! The manager was extremely helpful and professional and made rounds to make sure guests were satisfied with the food and service. The entire staff was friendly, professional and accommodating. This made it a perfect dining experience for us! I would definitely recommend the Brown Swan to anyone looking for a wonderful meal and quality service. We will be coming back!
   

   The Brown SwanResponded on 16 December 2024

   Thank you for dining with us twice during your stay! We’re thrilled you enjoyed the food, service, and hospitality from our team. Your kind words mean so much, and we can’t wait to welcome you back for another wonderful experience.
   

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5. P

   Paul

   New York City

   7 reviews

   2.0

   7 reviews

   Dined on 3 November 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Service was very good. Chili inedible and Schnitzel nothing special. Fireplace should be in the dining room not the lounge. Not worth the money. Priced for the guests not the locals who support they need off-season.
   

   The Brown SwanResponded on 8 November 2024

   Thank you for dining with us and for your feedback. We're glad the service was to your liking and are sorry the dishes didn’t meet your expectations. We’d like to invite you back for our current locals discount night, available Monday through Thursday on our Brown Swan lunch and dinner menus & Tavern bites menu through the end of 2024—your support means a lot to us, especially in the off-season.
   

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6. K

   Ken

   Greater Boston

   7 reviews

   4.0

   7 reviews

   Dined on 20 October 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   A nice place for a fall brunch. They also had a nice event on the lawn
   

   The Brown SwanResponded on 23 October 2024

   Thank you for the kind words! We're glad you enjoyed our fall brunch and the Fall Fest event on the lawn. Hope to see you again soon!
   

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7. J

   Joe

   VIP

   Cincinnati

   9 reviews

   4.0

   9 reviews

   Dined on 29 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The Brown Swan was very quiet on our arrival for dinner at 600pm. We were seated promptly. The drinks we ordered from the menu were unavailable. But, the manager came out and apologized for the delay and bought us a drink of our choosing for free. My wife loved the trout and I had the Schnitzel. Both were very good and flavorful. Overall, it was an above average experience!!
   

   The Brown SwanResponded on 2 October 2024

   Thank you for your feedback! We're so glad you enjoyed the food and appreciate your understanding about the drinks. We look forward to seeing you again!
   

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8. F

   Fran

   VIP

   Upstate NY

   46 reviews

   5.0

   46 reviews

   Dined on 5 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved my meal and experience! Fabulous menu, delicious choices, great wine, superb service! The best - I’ll be back!
   

   The Brown SwanResponded on 6 September 2024

   Thank you for the amazing review! We're thrilled to hear you loved your meal, enjoyed the menu, and had a great experience with our wine selection and service. We can't wait to welcome you back for another fabulous dining experience!
   

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9. R

   Rick

   New York City

   26 reviews

   5.0

   26 reviews

   Dined on 2 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Bri, was courteous and efficient. She took our order without any errors. The food was delicious. Between the four of us, there were two lobster rolls (the wives loved them). I had the burger, and the other was the Ruben. The french fries were delicious and hot.
   

   The Brown SwanResponded on 6 September 2024

   Thank you for the great review! We're happy to hear that Bri provided courteous and efficient service and that your group enjoyed the delicious food. It sounds like the lobster rolls, burger, and Reuben were all a hit—along with those hot and tasty fries! We look forward to serving you again soon!
   

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10. J

    Janissa

    New York City

    1 review

    5.0

    1 review

    Dined on 29 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My family and I loved the brown swan club Staff were polite great customer service very accommodating food was great
    

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    The Brown SwanResponded on 6 September 2024

    Thank you for your wonderful review! It's great to know our staff provided polite and accommodating service, and that you enjoyed the food. We look forward to welcoming you all back soon
    

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