The Boathouse at City Point

Review summary

1. J

   Jerry

   Richmond

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 5

   The restaurant atmosphere was great! However, the shrimp was under cooked, the salad was dry and the lettuce was not cleaned. The meal was not good. Also, A toilet in the ladies room was broken. A patron used it not aware That it was broken I tried telling the manager and she WAS VERY rude to me. Not sure we will return. :/
   

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2. R

   Rod

   Charlotte

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the service was excellent. We will definitely go back.
   

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3. A

   Angela

   Richmond

   1 review

   3.0

   1 review

   Dined on 16 December 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Holiday dinner with my bible study group. Not crowded but service was very slow. Atmosphere was boring for the holidays. Food was overpriced and not great. Lobster tail was overcooked and tough. Food was not hot either. Had to ask for everything even refills on soda and tea. I have to say that the desserts were great. The fellowship was wonderful but overall restaurant was not great.
   

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4. S

   Sonja

   Richmond

   2 reviews

   2.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   We looked forward to our night out, making reservations @ 5 to catch a concert @ 7. Plenty of time… we thought. Our waiter forgot to put in our order. Waited an hour after ordering to receive our meal, no time to eat our dessert. We understand these things happen but we were charged a lot of money for a rushed meal with soggy fries. Interesting, I never ordered fries but we were so rushed to make it to the concert I wasn’t going to waste more time waiting for the exchange. I believe the waiter must have been new and unexperienced. We all have to start somewhere. Hopefully with time and more experience, he may pay more attention to the details. There is great potential with this place but I was not impressed.
   

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5. M

   Melissa

   VIP

   Richmond

   13 reviews

   5.0

   13 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you, Sara, for your awesome service! We appreciate you!
   

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6. S

   Sherita

   Richmond

   8 reviews

   5.0

   8 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Jamie was welcoming, polite, and attentive. Her customer service was excellent and appreciated.
   

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7. A

   Aryn

   Richmond

   2 reviews

   2.0

   2 reviews

   Dined on 5 December 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   We booked a business dinner there last night as we'd had a good experience last year at this time at the Boathouse. Last night was not a good night for them. First and foremost, timing was OFF the entire evening. While our server was nice, she was not nearly as visible or available as she should have been. I completely understand it's hard to find plentiful staff right now in the service industry, so those that are working are generally stretched very thin. However, customer experience is still a thing that businesses should be focused on. Last night did not hit on a good customer experience at all. Appetizers came out before drinks (as in *any* drinks) came out; drinks were empty for an extended period of time before she returned to get more drink orders; appetizers were long gone before dinner orders were even taken, my meal came out completely wrong and had to be remade - the table was ready for dessert before my meal was even on the table and was STILL incorrect. An apologetic young woman (I believe may have been the GM based on the card?) dropped off a card for a free dessert as an "apology" for the issue but it felt like a lackluster gesture. Granted, I'm not sure she had full visibility into just how poor the service had been up to that point, so she may have felt like a free dessert was a justified gesture. May have landed better if they had just comped one of the desserts we ended up ordering because the table had finished their meals and I was still trying to eat mine b/c it came out so much later than everyone else's. Since my husband and I (who were hosting/paying for the dinner) aren't local to this area, the free dessert for a future visit was of absolutely no value to us. Further, after the experience last night, we really don't intend to visit again, unfortunately.
   

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8. E

   Ed

   Sacramento

   4 reviews

   5.0

   4 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s always a pleasure to meet family and enjoy the food and service. A top notch restaurant.
   

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9. S

   Sam

   Richmond

   7 reviews

   5.0

   7 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dining experience at city point is always enjoyable. The only thing that needs to be address is the ladies rooms temperature was exceptionally cold according to the ladies in my group. Thanks.
   

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10. L

    Lisa

    Richmond

    1 review

    5.0

    1 review

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was our first time visiting the boathouse and the food, service and ambiance was wonderful! Will definitely be going back again!
    

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