The Apparatus Room

Review summary

1. K

   Kathryn

   Detroit

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had Christmas brunch at The Apparatus Room. The hostess seated us right away and was very accommodating to our seating preference. I loved that the restaurant had music in the background that wasn't too loud. The service was prompt and attentive throughout the meal. We all enjoyed our food and had a great time. I will definitely return here in the future.
   

   The Apparatus RoomResponded today

   Hey Kathryn, Thank you for choosing The Apparatus Room for your Christmas brunch and for taking the time to leave a review. We're thrilled to hear that you had a prompt and attentive service and enjoyed the music in the background. We're also glad to know that you found our seating preference accommodating and that your overall experience was enjoyable. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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2. C

   Crystal

   Grand Rapids

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. The cocktails were overpriced, but tasted good. The service was excellent.
   

   The Apparatus RoomResponded today

   Hey Crystal, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our food and cocktails. We appreciate your feedback about our pricing and we're sorry to hear that you found the service to be excellent. We strive to provide the best experience and your input helps us do just that. We hope to welcome you back to The Apparatus Room soon. Best regards, The Management Team
   

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3. C

   Chayane

   Detroit

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   The service was great, but the food was cold and just ok.
   

   The Apparatus RoomResponded today

   Thanks for the review, Chayane! We're glad to hear that you enjoyed our service at The Apparatus Room. However, we're sorry to hear that the food didn't meet your expectations. We take pride in our dishes and we'll definitely take your feedback into consideration. We hope to have the opportunity to impress you with our food on your next visit.
   

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4. G

   George

   VIP

   Chicago

   10 reviews

   5.0

   10 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First visit and the experience was wonderful. Great food! Great service! Great atmosphere. Highly recommend. Our server- Shelby was superb. TU Shelby for the great experience!
   

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5. T

   Tiara

   Detroit

   1 review

   2.0

   1 review

   Dined on 15 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   This was truly a middle of the road experience in all aspects, so much so that I didn’t even take pictures of the food. The valet was the best part about the entire experience and that was about $20 + tip but they were kind, fast, and courteous. After checking into our reservation we still have about a 15/20 min wait, standing as there was no room at the bar nor a proper holding area. Once seated, it took our waitress a good 10 mins to even get to our table where we were casually informed that someone should have already told us there was about a 1 hr wait after placing any order. At this point we’d already been in the restaurant without so much as a sip of water for over 40 mins. Waitress then advised to quickly put in appetizer order of chips or fries since those come out quick. We did and ordered drinks. The first drink was sent back because it was wrong. About an hour in those “quick” appetizers came and about 30/35 mins after that the food came and it was nothing to write home about especially after the long wait time. I wouldn’t be back.
   

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6. T

   Tyra

   VIP

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   We sat down and had to wait an hour and a half to receive food. I made reservations two weeks prior. I tend to come here a lot and never had to deal with this. In addition, the waitress was not attentive and didn’t provide many updates for us throughout the time that we were waiting.
   

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7. OT

   OpenTable Diner

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our server was very good, but notified us after we sat down that the kitchen is backed up and that it would be at least an hour before we would get our food. Since we already sat down, we decided to stay, but that would have been good to know before that sat us.
   

   The Apparatus RoomResponded today

   Thanks for visiting us at The Apparatus Room. We appreciate your understanding regarding the unexpected delay in service during your recent visit. We are pleased to hear that you found our server to be good and enjoyed the food. We apologize for the inconvenience caused and we will ensure to improve our communication to prevent such situations in the future. We hope to see you again soon.
   

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8. C

   Carrie

   Las Vegas

   1 review

   2.0

   1 review

   Dined on 15 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We were seated on time for our reservation. Busy day downtown with lots of events, so it was busy. Kitchen wasn’t staffed accordingly, so it took 1.5 hrs for 3 brunch orders. The server clearly felt bad for the delay, but made a half hearted apology. Food is average—overpriced for what you get. Brunch elsewhere.
   

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9. A

   Andrew

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Apparently my family wasn't a top priority for the team at the restaurant. We had a reservation and still waited 20 mins eventhough there were open tables everywhere, and everyone else was seated as they arrived. After we were seated and placed our order, we waited nearly an hour for our food, to the point even Santa on his 3rd trip around the room made a comment that we still hadn't recieved our food. As the waitress told us on the 4th time sorry for the delay she never once asked us if we wanted another beverage to compensate for the extremely long wait.
   

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10. E

    Erin

    Detroit

    12 reviews

    2.0

    12 reviews

    Dined on 15 December 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    The place was lovely, the food was good. However, It over an hour of get our food. The waitress was hardly around.
    

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