The Ainsworth PHX

Review summary

1. P

   Princess

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food was ok, but we had poor service. It took the server more than 45 minutes to bring drinks, and she never offered water. Also, we had to keep asking for the bill to pay. We were completely ignored. Thumbs down to this place.
   

   1 person found this helpful

2. R

   Regina

   VIP

   Dallas

   11 reviews

   1.0

   11 reviews

   Dined on 9 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   They were out of several menu items on Superbowl Sunday. Hostess was not there to seat us and had to be tracked down for about 5 min. The superbowl broadcast was also delayed and some of the show missed. Not ran very smoothly
   

   1 person found this helpful

3. C

   Chris

   Phoenix

   6 reviews

   4.0

   6 reviews

   Dined on 8 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   More of a club than a place to eat. Still pretty good to go before a suns game
   

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4. N

   Nicole

   VIP

   San Diego

   4 reviews

   2.0

   4 reviews

   Dined on 30 January 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We waited over 20 minutes to get our order taken.
   

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5. K

   Kona

   Phoenix

   8 reviews

   1.0

   8 reviews

   Dined on 25 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   It started louder than an actual dance club. Was seated and took 10 min before a server came to our table. From there it went downhill fast. Another 15min to get water and food followed shortly (both were ordered at the same time). Fries came out cold - asked for a fresh replacement- was given ones colder than the returned ones. Also anytime The footprint center has an event the Ainsworth does automatic gratuity. For the service that was less than subpar you are forced a gratuity regardless. Asked for a manager and left without ever speaking with one. 10/10 would not recommend
   

   2 people found this helpful

6. T

   Tiffany

   Phoenix

   1 review

   1.0

   1 review

   Dined on 24 January 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Made reservations, arrived on time. Took 15 minutes to be greeted by a server. Then took 35 minutes for our salads to arrive. Drinks never came. Had to ask someone to then send a server, so we could pay our bill. We were never checked on, never asked how our food was, or if we needed anything. Worst service ever. Food was descent, but we will never come here again. Do NOT recommend
   

   2 people found this helpful

7. S

   Sharon

   Phoenix

   1 review

   1.0

   1 review

   Dined on 19 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Website states they open at 2pm. We had reservations but when we arrived the entrance was roped off. They said they were preparing for a day party. No mention of this when the reservation was made. So we went out of our way to get there for nothing. Hostess was not very pleasant.
   

   1 person found this helpful

8. S

   Shierley

   VIP

   Hawaii

   3 reviews

   1.0

   3 reviews

   Dined on 11 January 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Starting from the moment I walked up to the restaurant…. It’s not inviting (curb appeal is off!). Then was not greeted because I was the first customer and the restroom…. No toilet paper and dirty and when approaching a manager about the situation in the bathroom he replied THERE IS ONLY SO MUCH THAT I CAN DO. Well we AINT COMING BACK. AINT WORTHED!!!!
   

   1 person found this helpful

9. M

   Michelle

   Phoenix

   1 review

   1.0

   1 review

   Dined on 14 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We booked a reservation and when we arrived they were super annoyed I told them we had a reservation. They said just pick a table. We ordered cocktails and the old fashioned was not an old fashioned. It was almost clear with crushed ice and a straw. No bitters and not even an orange slice. Told the waiter that it was clearly not an old fashioned and he’s like I can ask the bar. Told him to look at the menu as they had a picture. Old fashioned is made clearly with a large ice cube, is more orange in color and with an orange slice. He never came back, never offered a replacement, and when the bill came it was still an $18 drink. He covered the bill item by item and when we got to the old fashioned I was like not an old fashioned. We didn’t even drink the drink and he wouldn’t remove it. Food was sub par. They try to present this as upscale establishment but it’s barely a low scale sports bar.
   

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   3 people found this helpful

10. L

    Laura

    Phoenix

    2 reviews

    3.0

    2 reviews

    Dined on 6 December 2024

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 2

    The tables and chairs were so squished together no one could get through. It wasn’t just our table. All around us I kept hearing. Excuse me. Excuse me. At one point a server asked my friend to scoot in so she could get through. And we asked to solo our bill evenly 3 ways. But our server put mine and a friends together on my tab
    

    2 people found this helpful