Terrain Cafe – Westport

Review summary

1. K

   Karen

   New York City

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely lunch here with 2 friends . I have Coeliac Disease . Menu items were well marked and our server Ricky , very kindly offered and double checked my options with the chef so as to confirm there would be no cross contamination. I ordered the fries to start as I cannot have the flower pot bread they serve . I had the gf mushroom soup and the quinoa fritters. All delicious! I would highly recommend this restaurant for the service , the food and warmth of everyone who works there ! A very safe place to eat for people with a gluten allergy !
   

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2. C

   Christine

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food was amazing as always and the setting and service was lovely too. We were seated in the back by the hustle and bustle of the kitchen service door, making it slightly less enjoyable than usual. However we were happy to get a table for a special brunch at one of our favorite Westport restaurants.
   

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3. S

   Susie

   VIP

   Connecticut

   40 reviews

   5.0

   40 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite restaurants in the area. Delicious healthy food presented beautifully by a friendly and efficient staff in a gorgeous setting. They really go the extra mile and it always fun to shop in the store after your meal.
   

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4. e

   eliza

   VIP

   New York City

   9 reviews

   3.0

   9 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   This is the third time i have been to Terrain and the service was mediocre at best. It was good 10 minutes before anyone even showed up to take our drink order. I had to ask the server to bring the bread . It was another 10 minutes before the drinks came out ( a tea and ipa , nothing fancy). The server was unattentive , wasn’t even looking at our table, seemed totally out of it , kept laughing with another coworker. Ironically, the previous time we visited i recalled the service being ridiculous and it was the same server. I am giving it one more go since i love Terrain , the ambiance and the food , but I’ve had it with the most awful service lately.
   

   Terrain Cafe – WestportResponded today

   Hello Eliza, We're very sorry to hear about your experience at the cafe – Westport. It's clear that we didn't meet your expectations this time, and for that, we apologize. We're glad to hear that you enjoyed the food and ambiance, but we understand that you were disappointed with the service. We take your feedback seriously and will use it to improve our service. We would value the opportunity to speak with you further about your visit. Please let us know the best way to reach you, or you can contact us directly by emailing customerservice[at]terraincafe[dot]com. Thank you! Emily & Terrain Cafe
   

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5. C

   Carol

   New York City

   7 reviews

   3.0

   7 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Waited a long time for someone to acknowledge us. Food quality is going down. We ordered and the food was brought to us in three minutes. All of the food seems to be precooked and warmed as ordered. Nothing we ordered tasted freshly cooked. Wasn’t like this before.
   

   Terrain Cafe – WestportResponded today

   Hello Carol, Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t meet your expectations. Waiting to be acknowledged and receiving food that does not meet your quality expectations, is not the experience we want to provide. I would value the opportunity to connect and learn more about your visit. If you're open to an expanded conversation, please let us know the best time to reach you! Or you can contact us at customerservice[at]terraincafe[dot]com. We truly appreciate your loyalty over the years, and hope to connect with you soon. Emily & Terrain Cafe
   

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6. P

   Paul

   VIP

   New York City

   98 reviews

   5.0

   98 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Driven by this place for years and thought it was a farm stand/garden center. Finally tried it. Will be back soon! Great brunch and lunch entrees. Haven't tried dinner yet but loved what I experienced. Try the Terrain breakfast and the Dill Bloody Mary is truly unique..
   

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7. S

   Sherri

   New York City

   31 reviews

   5.0

   31 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Always a very pleasant experience. Attentive service, creative menu and casual atmosphere.
   

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8. J

   Jody

   VIP

   New York City

   24 reviews

   5.0

   24 reviews

   Dined on 30 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Best burgers! Attentive, friendly staff, beautiful ambiance!
   

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9. T

   Theresa

   New York City

   4 reviews

   3.0

   4 reviews

   Dined on 30 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   It’s a nice place to have lunch but the food was a bit underwhelming. The bread in a flower pot was cute and tasty, but the meals were nothing special. I was so looking forward to going here but I can’t say I would recommend it.
   

   Terrain Cafe – WestportResponded today

   Hello Theresa! Thank you for sharing your feedback. While we’re glad you enjoyed our signature flower pot bread, but I’m sorry to hear that the rest of your meal didn’t meet your expectations. We always aim to offer a memorable dining experience, and I regret that we fell short during your visit. Your feedback is valuable, and we’ll be sure to review our offerings to ensure we’re providing dishes that truly impress. We hope you’ll consider giving us another opportunity to showcase the best of what we have to offer. If you are open to a follow up conversation, we hope you'll contact us customerservice[at]terraincafe[dot]com. We look forward to speaking with you! Emily & Terrain Cafe
   

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10. S

    Steven

    VIP

    New York City

    13 reviews

    5.0

    13 reviews

    Dined on 29 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Consistently solid food and service. Servers are very friendly and attentive, and the manager came around to make sure everyone's experience is positive. Definitely recommended for brunch or lunch.
    

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