Terrace 16

Review summary

1. P

   Patrycja

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite places in Chicago! Great food and beautiful views!
   

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2. K

   Karina

   Mexico City

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alex nos atendió increíble es sumamente amable !!!! Eso le da un plus increíble al lugar !!
   

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3. D

   Daniel

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really had an amazing experience, the personnel were great, the food was delicious… I would recommend it to anyone 👌🏽
   

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   Terrace 16Responded 2 days ago

   Dear Daniel, Thank you for choosing to dine with us at Terrace 16, and for sharing your kind feedback on OpenTable. We are delighted to hear that you had a wonderful experience & look forward to having you visit back soon. Sincerely, Randy Reed Director of Food & Beverage
   

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4. E

   Emanuele

   Chicago

   8 reviews

   1.0

   8 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Terrible food and service. We got brunch burgers and the meat was chewy and fries were old, chewy and not even cold. The served barely showed up during our meal. All this for a whopping $300, if you continue this way you'll go out of business soon.
   

   Terrace 16Responded 2 days ago

   Dear Emanuele, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
   

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5. K

   Krishnabalan

   New York City

   2 reviews

   vip
   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was exceptionally good. We tried their S’mores dessert which is not in menu, they brought the wood fire and burnt them infront of us which was classy. We went in Winter therefore we did not have outside seating but still we can walk over to terrace and have the amazing view of the second city.
   

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6. J

   Jack

   Dallas

   20 reviews

   vip
   2.0

   20 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   We’ve been here several times. But this experience was very different. The food is always pretty good. With maybe this one exception. The shrimp dish. Hard pass. It’s fishy. Bland. But the service. Is. Terrible. We sat for over 30 min before we could even flag someone down to get us water. 45 min. Still no apps. It was a 2.5 hr dinner. Not because it was coursed out and extravagant. But instead because the service was just non existent. I waited tables in college. I have a TON of grace for servers. It’s not an easy job. But this was egregiously bad service. The server knew it. So at check out his version of apology and consideration was to comp my after dinner coffee. It was almost more insulting. I think we will pass on this place next time. For the money there’s too many options.
   

   Terrace 16Responded 2 days ago

   Dear Jack, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
   

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7. D

   Danielle

   Hawaii

   4 reviews

   vip
   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I enjoyed a wonderful dinner at Terrace 16 for our anniversary. Our table by the window had beautiful city views. Service was excellent and food was outstanding. My husband had the Mici and I enjoyed the winter squash risotto. So delicious! We loved the dessert surprise. The hospitality and attention to detail made everything so special. The night was topped off with a fireworks show over the river. So fun! Thanks for making our night memorable ❤️
   

   • 

   Terrace 16Responded 2 days ago

   Dear Danielle, Thank you for choosing to dine with us at Terrace 16, and for sharing your kind feedback on OpenTable. We are delighted to hear that you had a wonderful experience & look forward to having you visit back soon. Sincerely, Randy Reed Director of Food & Beverage
   

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8. B

   Bertha

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Made reservations for a birthday brunch. It was a fantastic experience
   

   Terrace 16Responded 2 days ago

   Dear Bertha, Thank you for choosing to dine with us at Terrace 16, and for sharing your kind feedback on OpenTable. We are delighted to hear that you had a wonderful experience & look forward to having you visit back soon. Sincerely, Randy Reed Director of Food & Beverage
   

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9. A

   Andrea

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Breakfast was fantastic. The restaurant was impeccably clean. The coffee, mimosa, and eggs Benedict may have been the best I’ve ever had!! Our server and all of the staff were extremely friendly and attentive. The view was amazing as well. Highly recommend!!
   

   Terrace 16Responded 2 days ago

   Dear Andrea, Thank you for choosing to dine with us at Terrace 16, and for sharing your kind feedback on OpenTable. We are delighted to hear that you had a wonderful experience & look forward to having you visit back soon. Sincerely, Randy Reed Director of Food & Beverage
   

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10. C

    Chloe

    Chicago

    1 review

    2.0

    1 review

    Dined 6 days ago

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    I had high expectations for my visit to Terrace 16, being in the prestigious Trump Tower, but the service was extremely disappointing. Staff were inattentive and unhelpful, and it seemed like customer satisfaction wasn’t a priority. From being seated, we were waiting 10 minutes before we had to go call for our waiter to get some water. It took an entire hour to bring out one sushi roll, about 30 minutes to get our drinks. This was on a Wednesday night so it was not crowded. For the price and reputation, I expected much more. Unfortunately, the experience felt impersonal and unprofessional. I wouldn’t recommend this location if you’re looking for quality and timely service.
    

    Terrace 16Responded 6 days ago

    Dear Chloe, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
    

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