Terra by Carlo Cracco

Review summary

1. L

   Lisa

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The breadrolls at the beginning were weird. I thought it's an italian place why bringing in UK bread roolls... glad we could also order the foccachia
   

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2. C

   Christine

   Essex

   7 reviews

   4.0

   7 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good service and food. Nice place to shop before/after meal.
   

   Terra by Carlo CraccoResponded 4 days ago

   Grazie mille, Christine! We're so pleased you enjoyed your time with us at Terra by Carlo Cracco. We hope to see you again soon.
   

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3. C

   CAROLINE

   Dublin

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Very unhappy. We brought our friend from Ireland as a special guest. Very few starters, and one was not available. Poor choice of mains, and again 1 was unavailable. Tagliatelle which I had loved 2 days previously was dreadful. All over very poor food, and friendly, but not the most helpful staff. Chocolate desert delicious. We go to Terra regularly, but tonight was dreadful. I expect to hear from you. Thank you.
   

   Terra by Carlo CraccoResponded 6 days ago

   Thank you for your review. We’re sorry to hear about your experience at Terra by Carlo Cracco. Your feedback has been shared with the appropriate team, and someone will be in touch with you shortly to discuss this further.
   

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4. S

   Stephen

   London

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   I was here 3 years ago and the food was fantastic. Alas today was really underwhelming. Invited some friends for the experience based on my previous visit and sadly they weren't impressed.
   

   Terra by Carlo CraccoResponded 6 days ago

   Thank you for your feedback, Stephen. We’re sorry to hear your recent visit didn’t meet expectations. Could you please share more details about your experience? We’d like to understand how we can improve.
   

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5. P

   Peter

   London

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Charming and well paced service, great wine & lovely food.
   

   Terra by Carlo CraccoResponded 6 days ago

   Grazie mille for the lovely review, Peter! We're so pleased you enjoyed your time with us and we hope to see you again soon.
   

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6. R

   Rob

   London

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great team lunch. Fantastic service and lovely food
   

   Terra by Carlo CraccoResponded 6 days ago

   Grazie mille for the lovely review, Rob! We're so pleased you enjoyed your time with us. We hope to see you again soon!
   

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7. S

   SIMONA

   New York City

   6 reviews

   4.0

   6 reviews

   Dined on 11 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Ambiente molto carino, informale ma molto curato nei dettagli, la cucina a vista fa sempre la sua figura. Cibo buono, italiano sul serio. Servizio e personale gentile (molti italiani che fa sempre piacere!). Bella esperienza, da ripetere
   

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8. D

   David

   London

   10 reviews

   3.0

   10 reviews

   Dined on 11 December 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   Disappointing food considering the food elsewhere in Eataly is so good. My chicken was not the best quality and the lamb was somewhat tasteless. Wine was good. Service was very good. Bit noisy, possibly because there was a Christmas dinner crowd.
   

   Terra by Carlo CraccoResponded 6 days ago

   Thank you for your feedback. We’re sorry to hear the food didn’t meet your expectations, especially as we aim for the highest quality across Eataly. We’re glad you enjoyed the wine and service, and we’ll take your comments on the food and atmosphere into account to improve.
   

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9. A

   Alessia

   London

   2 reviews

   3.0

   2 reviews

   Dined on 8 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The toilet is not well kept he food is good but too expensive
   

   Terra by Carlo CraccoResponded on 9 December 2024

   Grazie for your feedback, Alessia. We're glad you enjoyed the food but are sorry to hear about the condition of the toilet and your concerns about pricing. We’ll share your comments with the team to improve the experience.
   

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10. M

    Morelli

    London

    1 review

    3.0

    1 review

    Dined on 6 December 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    I think it's only good for English customers but not for Italian ones who are used to other standard . I was very disappointed with the food. The cannelloni were tasteless, the fried artichokes a bit dry and the tiramisu completely dry.
    

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    Terra by Carlo CraccoResponded on 9 December 2024

    Grazie for your feedback, Morelli. We're sorry to hear the food didn’t meet your expectations. Your comments about the cannelloni, artichokes, and tiramisu have been noted and will be shared with our kitchen team. We hope to have the opportunity to provide a better experience in the future.
    

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