Terra by Carlo Cracco

Review summary

1. S

   Stuart

   London

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely rubbish don’t waste your time or Money, bland barely warm food, terrible service rushed from start to finish because kitchen was about to close. Staff to busy chating to each other to bother servicing the tables. No mention on the booking that the kitchen would be closing at 4pm, the website looks fantastic but unfortunately it’s not what you receive. We were told you’ve got 5 Mins to order a desert whilst we just started eatIng our bland food, the restaurant had other dinners just about to eat but staff were busy packing away. Very limited choice on the menu and none of it explained by staff not even an attempt to big up the chef or menu, not even a chef special. Do your self a favour order a coffee and take a sandwich with you. However the Eataly shop experience was rather good and the pizza cafe looked a much better option.
   

   Terra by Carlo CraccoResponded 1 day ago

   We’re truly sorry to hear that your visit did not meet expectations and that both the food and service fell short. Your feedback is important to us and we appreciate you bringing this to our attention. Can you please provide us with your details and we will get in touch.
   

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2. S

   Stefania

   Kent

   14 reviews

   vip
   1.0

   14 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Da Italiana che vive all’estero sono andata da Terra con grandi aspettative. La qualità del cibo, per essere firmato Cracco è a dir poco pessima. La pasta al pomodoro era scotta, dolce e con una cucchiata di pesto sopra che la rendeva la tipica pasta inglese for the English palate, che a me personalmente non piace. Diciamo che da Pizza Express potevo trovare di meglio. Le altre portate mediocri, l’uovo fritto, cavallo di battaglia di Cracco era stracotto, bruciato…non si riusciva a tagliare nemmeno con il coltello. Non solo non lo consiglio, ma consiglio a Cracco, visto che ci mette la faccia, di istruire i cuochi! Che tristezza
   

   Terra by Carlo CraccoResponded 1 day ago

   Grazie per aver condiviso il suo feedback. Ci dispiace molto sapere che l’esperienza non è stata all’altezza delle sue aspettative. La qualità del cibo e la cura per ogni dettaglio sono per noi fondamentali, e il suo commento sarà immediatamente condiviso con il nostro team. Ci auguriamo di poterle offrire un’esperienza migliore in futuro.
   

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3. A

   Adrian

   London

   44 reviews

   3.0

   44 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Being conintially interrupted for water, menu selection and everything else is jarring. People go to dinner to socialise and chat but it’s quite bad when you are continually interrupted. It feels like you’re on a conveyor belt to be processed.
   

   Terra by Carlo CraccoResponded 1 day ago

   Thank you for taking the time to share your feedback. We're sorry to hear that the service interruptions affected your dining experience. Your comments are valuable, and we will address this with our team to ensure a more seamless and comfortable experience in the future. We hope to have the opportunity to welcome you back soon.
   

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4. A

   Alexandros

   London

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   We were not told the kitchen would be closing and tried to order only 15 minutes after our initial order. We were told the kitchen is closed. When we asked the manager why we were not informed when putting the order or when last orders were being taken, we were given no explanation nor any reasoning.
   

   Terra by Carlo CraccoResponded 1 day ago

   Thank you for your feedback, and we sincerely apologise for the lack of communication regarding the kitchen’s closing time. We will be addressing it with our team to ensure clearer communication moving forward. We hope you’ll give us another chance to provide the service you expect.
   

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5. D

   David

   London

   11 reviews

   vip
   3.0

   11 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   They over cooked the cote de boeuf. Didn’t have another one so they gave us ribeye. But they comp both of them and the wine due to mishap
   

   Terra by Carlo CraccoResponded 1 day ago

   Thank you for your feedback. We apologise again for the issue with the côte de boeuf and any inconvenience caused. Your understanding is appreciated, and we hope to have the opportunity to provide a better experience in the future.
   

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6. D

   Diana

   Essex

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The staff were charming and very efficient the food was extremely tasty, although I did think it was quite pricey, so we had two starters each and coffee, no starters or puddings.. I often think starters are the most interesting course of any meal. I would definitely visit again.
   

   Terra by Carlo CraccoResponded 1 day ago

   Grazie for your kind words! We're so glad to hear you enjoyed the food and found our team charming and efficient. We appreciate your feedback on pricing and are happy you found the starters to be a highlight. We look forward to welcoming you back for another visit soon.
   

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7. J

   John

   London

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Just enjoyed the meal. The dishes were different but so tasty.
   

   Terra by Carlo CraccoResponded on 19 November 2024

   Grazie for the lovely review! We're so pleased you enjoyed your time with us. We hope to see you again soon.
   

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8. J

   James

   London

   1 review

   3.0

   1 review

   Dined on 18 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The new menu is very disappointing, with our favourites such as the meatballs and the king prawns now missing. Feels like too much of an overhaul than what was necessary. Great service as always though.
   

   Terra by Carlo CraccoResponded on 19 November 2024

   Thank you for your feedback and for highlighting the great service you received — we will be sure to share your kind words with the team. We’re sorry to hear that the new menu didn’t meet your expectations. While we’ve introduced some changes to keep things fresh and exciting, we understand how important it is to have familiar favourites on the menu. We truly value your input and will share it with our chefs as we continue refining our offerings.
   

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9. S

   Simon

   London

   1 review

   4.0

   1 review

   Dined on 16 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   My initial thought when booking was that the restaurant was a higher end establishment. The bar and the seating were lovely with a nice atmosphere. The restaurant however appeared more like a canteen style rather than comfortable relaxed vibe. I wasn’t sure what to expect, but suitcases being pulled in by people in tracksuits wasn’t what I was expecting. The food however, was high end. The flavours and presentation were bang on and was very much enjoyed.
   

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   Terra by Carlo CraccoResponded on 18 November 2024

   Thank you for sharing your experience with us. We're delighted to hear you enjoyed the food and appreciated the flavours and presentation. We strive to balance a vibrant, welcoming atmosphere with high-quality dining, but we understand your feedback and will be address this with our teams. We hope to welcome you back again soon for another memorable meal.
   

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10. R

    Robert

    London

    9 reviews

    3.0

    9 reviews

    Dined on 15 November 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 1

    My friend and I chose this restaurant for the first time. We are big fans of the Eaterly chain and have visited all the ones in Italy as well as NYC. The only issue was the "entertainment" last Friday evening. There was ambient music playing and we could easily chat without straining our voices. Once the singer started we had to yell to hear each other across the small table for two. We did complain and asked for the singer to be "turned down" which the singer did but it was still at a level that made it difficult to converse. It's a shame as we wont return. The food and service was great, but the entertainment was a big issue for us.
    

    Terra by Carlo CraccoResponded on 19 November 2024

    Thank you for sharing your experience with us, and we're glad to hear you enjoyed the food and service during your visit. We’re sorry that the volume of the entertainment affected your evening. We understand how important it is to create a comfortable dining environment. We deeply value your feedback and will review how we manage live performances to ensure a better balance for all our guests. Your input helps us improve, and we hope you consider giving us another chance.
    

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