Terra by Carlo Cracco

Review summary

1. S

   Stefania

   Kent

   14 reviews

   vip
   1.0

   14 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Da Italiana che vive all’estero sono andata da Terra con grandi aspettative. La qualità del cibo, per essere firmato Cracco è a dir poco pessima. La pasta al pomodoro era scotta, dolce e con una cucchiata di pesto sopra che la rendeva la tipica pasta inglese for the English palate, che a me personalmente non piace. Diciamo che da Pizza Express potevo trovare di meglio. Le altre portate mediocri, l’uovo fritto, cavallo di battaglia di Cracco era stracotto, bruciato…non si riusciva a tagliare nemmeno con il coltello. Non solo non lo consiglio, ma consiglio a Cracco, visto che ci mette la faccia, di istruire i cuochi! Che tristezza
   

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2. A

   Adrian

   London

   44 reviews

   3.0

   44 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Being conintially interrupted for water, menu selection and everything else is jarring. People go to dinner to socialise and chat but it’s quite bad when you are continually interrupted. It feels like you’re on a conveyor belt to be processed.
   

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3. A

   Alexandros

   London

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   We were not told the kitchen would be closing and tried to order only 15 minutes after our initial order. We were told the kitchen is closed. When we asked the manager why we were not informed when putting the order or when last orders were being taken, we were given no explanation nor any reasoning.
   

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4. D

   David

   London

   11 reviews

   vip
   3.0

   11 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   They over cooked the cote de boeuf. Didn’t have another one so they gave us ribeye. But they comp both of them and the wine due to mishap
   

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5. D

   Diana

   Essex

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The staff were charming and very efficient the food was extremely tasty, although I did think it was quite pricey, so we had two starters each and coffee, no starters or puddings.. I often think starters are the most interesting course of any meal. I would definitely visit again.
   

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6. J

   John

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Just enjoyed the meal. The dishes were different but so tasty.
   

   Terra by Carlo CraccoResponded 5 days ago

   Grazie for the lovely review! We're so pleased you enjoyed your time with us. We hope to see you again soon.
   

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7. J

   James

   London

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The new menu is very disappointing, with our favourites such as the meatballs and the king prawns now missing. Feels like too much of an overhaul than what was necessary. Great service as always though.
   

   Terra by Carlo CraccoResponded 5 days ago

   Thank you for your feedback and for highlighting the great service you received — we will be sure to share your kind words with the team. We’re sorry to hear that the new menu didn’t meet your expectations. While we’ve introduced some changes to keep things fresh and exciting, we understand how important it is to have familiar favourites on the menu. We truly value your input and will share it with our chefs as we continue refining our offerings.
   

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8. S

   Simon

   London

   1 review

   4.0

   1 review

   Dined on 16 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   My initial thought when booking was that the restaurant was a higher end establishment. The bar and the seating were lovely with a nice atmosphere. The restaurant however appeared more like a canteen style rather than comfortable relaxed vibe. I wasn’t sure what to expect, but suitcases being pulled in by people in tracksuits wasn’t what I was expecting. The food however, was high end. The flavours and presentation were bang on and was very much enjoyed.
   

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   Terra by Carlo CraccoResponded 6 days ago

   Thank you for sharing your experience with us. We're delighted to hear you enjoyed the food and appreciated the flavours and presentation. We strive to balance a vibrant, welcoming atmosphere with high-quality dining, but we understand your feedback and will be address this with our teams. We hope to welcome you back again soon for another memorable meal.
   

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9. R

   Robert

   London

   9 reviews

   3.0

   9 reviews

   Dined on 15 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   My friend and I chose this restaurant for the first time. We are big fans of the Eaterly chain and have visited all the ones in Italy as well as NYC. The only issue was the "entertainment" last Friday evening. There was ambient music playing and we could easily chat without straining our voices. Once the singer started we had to yell to hear each other across the small table for two. We did complain and asked for the singer to be "turned down" which the singer did but it was still at a level that made it difficult to converse. It's a shame as we wont return. The food and service was great, but the entertainment was a big issue for us.
   

   Terra by Carlo CraccoResponded 5 days ago

   Thank you for sharing your experience with us, and we're glad to hear you enjoyed the food and service during your visit. We’re sorry that the volume of the entertainment affected your evening. We understand how important it is to create a comfortable dining environment. We deeply value your feedback and will review how we manage live performances to ensure a better balance for all our guests. Your input helps us improve, and we hope you consider giving us another chance.
   

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10. h

    hans

    London

    11 reviews

    3.0

    11 reviews

    Dined on 11 November 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    Restaurant has a nice ambiance but the food was disappointing. Portions are definitely smaller and my chicken dish was not even warm. There are better Italian restaurants around.
    

    Terra by Carlo CraccoResponded on 12 November 2024

    Thank you for sharing your experience. We’re glad you enjoyed the ambience but sorry the food did not meet your expectations. Your feedback is valuable, and we will be reviewing it with our team. We hope for the chance to provide you with a better experience in the future.
    

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