Terra Gaucha Brazilian Steakhouse Jacksonville

Review summary

1. C

   Carlene

   Jacksonville

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a little uncomfortable at first because we has to wait 30 minutes to be seated. But after considering that it’s Christmas we understood their situation. The food is superb with an all you can eat salad bar. After seated we went to the salad bar it had a huge selection of your not every day selection. It was very appealing. Because we came empty, every meat that was brought to our table, well almost, we tried it. Our waiter was Brian. His service was outstanding. We will visit again at a time that’s not as busy as Christmas.
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Carlene, thank you so much for sharing your experience! We truly appreciate your understanding during the busy holiday season, and we’re glad that the food and service met your expectations. It’s wonderful to hear that Brian took such great care of you, and we’re pleased that you enjoyed the variety of the salad bar and meats. We look forward to welcoming you back for another exceptional dining experience when it’s a bit quieter. Happy New Year, and see you soon!
   

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2. J

   Justin

   Jacksonville

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything food wise was great, but the table to left of kitchen door, in the corner, well they kind of forget about you there. Definitely did not get enough variety of food brought to us there. If I'm ever attempted to be sat there again will definitely wait for another table!
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Justin, thank you for your feedback! We’re so glad to hear that you enjoyed the food. However, we apologize for the service experience at the table near the kitchen. We strive to ensure that every guest receives the same level of attention and variety, and it’s disheartening to hear that we fell short in your case. Your feedback will be shared with our team to ensure this doesn’t happen again. We truly appreciate your understanding, and we hope to provide you with a more seamless experience on your next visit!
   

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3. R

   Ray

   Jacksonville

   14 reviews

   4.0

   14 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Good & varied food choices with salad bar/ meat combo but meat choices more limited and infrequent this visit, good service, very casual attire permitted and pricey - seemed more like a high priced Golden Corral.
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Ray, thank you for sharing your feedback! We're glad you enjoyed the food and service. We strive to offer a variety of high-quality dishes and are sorry to hear that the meat selections and timing didn’t meet your expectations during your visit. We appreciate your perspective and will continue working to enhance the overall experience. We hope to welcome you back soon!
   

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4. S

   Samantha

   Jacksonville

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience as always - we never have a bad meal or service when we eat here!
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Samantha, thank you for the wonderful feedback! We’re thrilled to hear that you consistently enjoy great meals and service at Terra Gaucha. It’s always a pleasure to welcome you, and we look forward to many more memorable dining experiences with you. See you soon!
   

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5. D

   Darrick

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing Christmas Dinner. Food was on point. Tasty and fresh. Yumm.
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Hello Darrick, thank you for celebrating Christmas with us! We're so glad to hear that you enjoyed the food and had a fantastic experience. We hope to welcome you back for more delicious meals in the future!
   

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6. W

   William

   Jacksonville

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   We have had much better Brazilian in Colorado. One of three stakes was tender. Shrimp (both salad and grilled) was over cooked.
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Hello William, we’re truly sorry to hear that your experience didn't meet your expectations. Providing high-quality food is one of our top priorities, and we regret that the tenderness of the steaks and the shrimp didn’t meet the standard you deserve. We appreciate your feedback and will be reviewing this internally to improve the consistency of our dishes. We hope you’ll give us another opportunity to provide the excellent experience we strive for.
   

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7. S

   Suzanne

   Jacksonville

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We go every Christmas! The best restaurant in Jacksonville!
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Hello Suzanne, thank you so much for making Terra Gaucha part of your Christmas tradition! We're honored to be your top choice in Jacksonville, and we look forward to welcoming you again for many more festive celebrations. Happy holidays!
   

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8. C

   Clay

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great selection on the buffet and meat was great. Service was excellent
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Clay, thank you for your wonderful review! We're so glad you enjoyed the buffet selection and that the meat was to your liking. It's great to hear that the service met your expectations as well. We look forward to welcoming you back for another fantastic experience!
   

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9. V

   Vladimir

   Miami

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Waiting and waiting for my filet mignon and never arriving at my table, but the most is the first time that the server that took my table is no good, never smiles, has a bad face in my two hours being there. That's the first no-good server that served me horrible. All servers are very nice all of the time when I have been there in the past. That's my first complaint. My family and I do not feel conformed; I feel I lost my money there last night. I hope that lady server took much better training
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Vladimir, we sincerely apologize for the experience you had during your recent visit. It is always our goal to provide excellent service and ensure that every guest feels valued and comfortable. We deeply regret that your server did not meet your expectations, and we will address this internally to ensure all team members are offering the high standard of service we strive for. Additionally, we apologize for the delay in receiving your filet mignon, that is certainly not the experience we aim to provide. Your feedback is invaluable, and we would love the opportunity to make it right. Please feel free to contact us directly, and we hope you’ll consider giving us another chance in the future.
   

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10. E

    Eric

    Cincinnati

    1 review

    3.0

    1 review

    Dined 2 days ago

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 1

    Our family went here for a nice Christmas Eve dinner. We all dressed up and were very excited to try this place. Our hostess took us outside to an attached tent positioned in the parking lot. We were not asked if we were okay sitting outside. We heard arguments over parking spots, loud exhaust, slamming car doors and had several smokers post up right in front of the open tent door. Also, the heater kept going out and the girls immediately got cold. Just not the experience we had hoped for with such a nice restaurant. However, the food and service were fantastic!
    

    Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

    Hello Eric, we sincerely apologize for the less-than-ideal seating experience you encountered. Your comfort is extremely important to us, and we deeply regret that the atmosphere and seating arrangement on Christmas Eve did not meet your expectations. We are grateful for your understanding and for sharing your feedback regarding the food and service, which we’re glad were to your satisfaction. We will certainly review this situation to ensure that future guests enjoy a more comfortable and enjoyable environment. Thank you for your feedback, and we hope you'll give us another opportunity to serve you in the future.
    

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