Tenfold Rooftop

Review summary

1. D

   Dwayne

   San Antonio

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Needs better music. The atmosphere is great but that poor choice of music takes away from the experience.
   

   Tenfold RooftopResponded 1 day ago

   Hey Dwayne, thank you for taking the time to review your experience at Tenfold Rooftop. We're thrilled to hear that you enjoyed our atmosphere, food, and service, and felt it was a good value. We apologize if our music didn't meet your expectations. We're always looking to improve and your feedback is invaluable. We hope to welcome you back soon for a more enjoyable experience. Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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2. J

   Jennifer

   Tallahassee

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Out of six in our party, we had one person who doesn’t drink. When our friend asked for a mock-tail, our waiter who identified himself as the bar tender, said he couldn’t make one. He claimed he had no syrups. His words: “I am actually the bar tender here, and we don’t have the ingredients to make mock-tails. We don’t have any syrups or anything like that.” Our friend was totally open to anything created by the bar tender, totally flexible. He made her feel a little ostracized. As a bar tender / waiter you should think about providing the best costumer service. A simple “Sure, I can make something delicious for you without alcohol“ would have worked. I guarantee there was something in his wheelhouse that would have worked. Every bar should be prepared to make a mock-tail in the rare occasion that it is requested. Anyway, our friend literally instructed the waiter/bar tender to make a ginger beer with blood orange juice for her. All she had to do was look at the menu and pick a few ingredients that could go together without alcohol. She is actually a restaurant worker and a bar tender herself. This is supposed a the kind of place that you look forward to coming to and enjoy a beverage with friends. Step it up..
   

   Tenfold RooftopResponded 2 days ago

   Hi Jennifer, Thank you for your feedback. We're genuinely embarrassed to hear about your experience with the mocktail request. It's never our intention to make anyone feel uncomfortable, and we apologize for how the bartender handled it. We truly appreciate your friend's flexibility and will make sure our team is better prepared to offer non-alcoholic options in the future. I make no excuses, just a heartfelt apology and plea to make it right. I've shared your feedback with our entire Leadership team, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Sincerely, Jennifer Winney Director of Outlets
   

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3. M

   Mike

   Corpus Christi

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   My visit to Tenfold was ok. We arrived about 20 minutes early and we were not allowed to go up to the venue. Usually, at other places, one can go sit at the bar until your reserved table is ready. My party had to wait downstairs. To add insult to injury, we were not being updated on our reservation. Me or my party had to keep walking to the host in front of the elevator to ask for a status. We had a reservation for 10:15 pm and we were not allowed to go to the restaurant until our table was ready for us. Well, that didn’t happen until after 10:30pm. My party of 6 was not very happy about the whole situation. I would also suggest serving more traditional items like mini pizzas, nachos, pastas. People love that comfort food. It is a beautiful place and the ambiance was great. Needless to say, I don’t think I will be recommending this venue.
   

   Tenfold RooftopResponded 2 days ago

   Hello Mike, We're truly sorry for the inconvenience you experienced during your visit to Tenfold Rooftop. We understand your frustration regarding the wait times and the communication. We aim to provide a seamless experience for all our guests, and we clearly missed the mark this time. I make no excuses, just a heartfelt apology and plea to make it right. I've shared your feedback with our entire Leadership team to address, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Sincerely, Jennifer Winney Director of Outlets
   

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4. S

   Stephanie

   San Antonio

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cute spot for a date night in San Antonio. Would definitely recommend!
   

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   Tenfold RooftopResponded 4 days ago

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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5. C

   Cynthia and Kerry

   San Francisco

   19 reviews

   vip
   3.0

   19 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We were staying at the Kimpton Santo which is a brand new hotel and very nice and modern. The rooftop bar has nice views. They were out of 2 signature cocktails that we wanted to try which was surprising since it was a Saturday night early. We were seated by the bar which was okay but would have rather been by the edge closer to the nice views and there seemed to be enough tables. The service was okay but the waiter seemed annoyed with us when I said seems strange to be out of things to make the drinks. A little disappointing. Then another waiter actually finished serving us and the other waiter was behind the bar I saw. The tiger shrimp with the tortilla chips was really good for an appetizer! The drinks they were out of ingredients as per the waiter to make was queen of the night and house of setting sun on menu. My husband got a dirty martini instead and was super tiny! I had to get a regular spicy margarita instead of the queen of the night and it was just okay. Not wonderful. We would probably go back and try it again though. The hostess was nice and got us in earlier called us when table was ready.
   

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   Tenfold RooftopResponded 3 days ago

   Hi, Thank you for sharing your experience at Tenfold Rooftop. We're glad you enjoyed our rooftop bar and appetizers. We apologize for the mix-up with the cocktails and the dissatisfaction with our bartender's service. We're sorry to hear that you wouldn't return for a second try, but we appreciate your honest feedback. I make no excuses, just a heartfelt apology and plea to make it right. I've shared your feedback with our entire Leadership team to address, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Sincerely, Jennifer Winney Director of Outlets
   

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6. T

   Taylor

   San Antonio

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful evening celebrating a birthday at TenFold at the Kimpton Santo. The staff had reserved an area in the center of the restaurant for our group of about 25 people which allowed everyone to socialize comfortably while enjoying the view from the rooftop. The space itself is very tastefully done and the atmosphere is very inviting with a sophisticated mood enhanced by great music choices and good lighting. Despite the cool weather, everyone was very comfortable because of the patio heaters. Service was where TenFold really shined, though. Multiple staff members assisted our group and drinks were served very promptly and professionally. The staff did a great job managing a few different tabs, no easy feat for a group so large. Most of all, they were willing to go the extra mile to make a special evening. The bartenders created a cocktail with sparkling candles to honor the birthday and the manager even went as far as to go downstairs to get a bottle of wine from the property's other restaurant, Dean's, so we could enjoy something other than the handful of wines offered at TenFold. Tenfold is a great new addition to Southtown and Downtown and will surely be enjoyed by locals and visitors alike. It is a great spot for celebrating with a group, grabbing a drink after work, or enjoying a romantic night out. Everyone in our group is already looking forward to coming back soon.
   

   Tenfold RooftopResponded 4 days ago

   Thanks for the review! We're thrilled to hear that you had a wonderful evening celebrating your birthday at Tenfold Rooftop. It's great to know that our team was able to accommodate your group and provide excellent service. We're glad you enjoyed the atmosphere, the heaters, our music selection, and the management. Your kind words are greatly appreciated, and we look forward to welcoming you back soon. I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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7. D

   David

   Dallas

   3 reviews

   vip
   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We thought Tenfold is the best rooftop experience in San Antonio.
   

   Tenfold RooftopResponded 7 days ago

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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8. A

   Adrian

   San Antonio

   5 reviews

   vip
   5.0

   5 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing places loved it had the best time with my wife there it amazing views of the city San Antonio need a place like this in city . New York vibes
   

   Tenfold RooftopResponded 7 days ago

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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9. J

   Jacob

   Austin

   1 review

   5.0

   1 review

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff is very aware of the food they are serving. Give great descriptions of the food origins. Respectful as well. Food came out great. Staff then asks if we would like pictures taken. Great place.
   

   Tenfold RooftopResponded on 21 November 2024

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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10. C

    Christine

    San Antonio

    4 reviews

    vip
    4.0

    4 reviews

    Dined on 18 November 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4

    Our server was attentive and pleasant. Minimal options for GF and nothing labeled. $20 for valet parking even as a guest at Tenfold. Not worth another visit.
    

    Tenfold RooftopResponded 4 days ago

    Hello Christine, Thank you for taking the time to share your feedback. We're glad to hear that you found our service pleasant and attentive. However, we're sorry to hear that our labeling and valet pricing didn't meet your expectations. We value your feedback and will certainly take it into consideration as we continuously strive to improve our guest experience. We hope to have the opportunity to serve you again at Tenfold Rooftop. Best regards, Tenfold Rooftop Management Team
    

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