Telefèric Barcelona - Walnut Creek

Review summary

1. O

   Onur

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful meal and excellent service. The crab croquettes are amazing!
   

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2. W

   William

   San Francisco

   19 reviews

   3.0

   19 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   While we enjoyed the vibe of the place, we were not too thrilled with the very small portions, especially for the prices. I've been to several Spanish restaurants in my time and ordered tapas before, but never had such small portions. Even an order of a main dish was tiny. As I mentioned earlier, the prices are very high, including their corkage fee which is a ridiculous $35 per bottle. They also automatically add a 20% tip to your bill regardless of the service. Probably won't be going back.
   

   Telefèric Barcelona - Walnut CreekResponded 1 day ago

   Hola William, Thank you for sharing your feedback. We’re glad to hear you enjoyed the atmosphere, though we’re sorry to learn that the portion sizes and pricing didn’t meet your expectations. At Telefèric Barcelona, tapas are small and meant to be shared, which is typical in Spanish cuisine, but we understand expectations can vary. Regarding the corkage fee, it supports services like quality glassware and proper wine handling. We regret if this wasn’t clearly communicated during your visit. Similarly, the service charge is included as part of our commitment to fair wages for our staff, as stated on our menu and website. If you have further comments, feel free to reach out to us at info@telefericbarcelona.c... We’d love the opportunity to improve your experience next time! Gracias.
   

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3. K

   Kim

   VIP

   San Francisco

   54 reviews

   5.0

   54 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I first experienced this restaurant chain in Barcelona and have enjoyed its California cousin. Unusual and delicious food, great service. Reasonable value.
   

   Telefèric Barcelona - Walnut CreekResponded on 19 December 2024

   Hola Kim, Thank you for your kind words! It's wonderful to know you enjoyed our unique and delicious dishes, as well as the great service. We truly appreciate your feedback! Thank you for choosing Telefèric Barcelona, we look forward to welcoming you back soon! Gracias!
   

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4. s

   sam

   VIP

   San Francisco

   35 reviews

   4.0

   35 reviews

   Dined on 15 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The service, quality of the food and value are all outstanding. The noise level is extremely loud and energetic. The automatic 20% added gratuity must be a sign of the times. Not certain exactly how I feel about that. Possibly time to rethink this. Guaranteed gratuity will ultimately cause service to suffer.
   

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5. P

   Pamela

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   great food & service music way too loud kinda ruined the ambiance
   

   Telefèric Barcelona - Walnut CreekResponded on 13 December 2024

   Hola Pamela, Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our food and service! However, we're sorry to hear that the music volume affected your overall experience. We strive to create a comfortable atmosphere for all our guests and we will certainly take your comments into consideration. We appreciate your patience and hope to welcome you back soon for a more peaceful dining experience. Gracias!
   

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6. F

   Florinda

   San Francisco

   13 reviews

   5.0

   13 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is my third time at this location. I brought my friends for holiday get together and everyone was delighted with the food, service and ambiance of the place. Quality of food is very consistent.
   

   Telefèric Barcelona - Walnut CreekResponded on 13 December 2024

   Hola Florinda, Thank you so much for your kind words! It is nice to know that you would choose us to spend some time with people you care about. We're thrilled to hear that your holiday get-together with friends was a success and everyone enjoyed our food, service, and ambiance. We're also delighted to know that our quality consistently met your expectations. We look forward to welcoming you and your friends back for more celebrations and enjoyable experiences at our restaurant. Gracias!
   

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7. M

   Michael

   VIP

   San Francisco

   11 reviews

   3.0

   11 reviews

   Dined on 8 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food was a bit bland and the service ok, but nothing extraordinary.
   

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8. J

   Jill

   VIP

   Los Angeles

   18 reviews

   5.0

   18 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything I’ve ever ordered is so good here. The wine selection is really good too.
   

   Telefèric Barcelona - Walnut CreekResponded on 13 December 2024

   Hola Jill, Thanks for the feedback. We're thrilled to hear that you've enjoyed everything you've ordered at our restaurant. We're also glad to know that you appreciate our wine selection as we put a lot of thought and effort into it. We strive to provide an exceptional dining experience for all our guests. Your feedback is valuable to us and we look forward to serving you again soon! Gracias!
   

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9. D

   DON

   Las Vegas

   3 reviews

   2.0

   3 reviews

   Dined on 1 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   If you are not a connoisseur or have eaten at Jose Andres Spanish restaurants, then you will find this an interesting place. The space was a bit too loud (a problem during the holidays when screaming kids are around) with open tables and little to dampen the sound a bit. Waiters & Manager staff were just fine, however, my wife and I did find the food a bit bland and starving for spice or flavor. I've had authentic Spanish food in Spain, and as mentioned we have had the good fortune of dining at Jose's Spanish restaurants so we are a bit spoiled. Good value for for money but nothing I'd recommend for a first impression date or such).
   

   Telefèric Barcelona - Walnut CreekResponded on 3 December 2024

   Hola DON, Thank you for sharing your experience with us. We’re glad to hear that you found value in your visit and that our team provided attentive service! That said, we’re sorry to hear that the noise level, particularly during the busy holiday season, impacted your overall experience. We understand how important a comfortable and relaxing atmosphere is, and we appreciate your feedback as we working to improve. At Telefèric Barcelona, we strive to offer authentic Spanish cuisine that leaves a lasting impression, and we’re sorry we missed the mark for you. We truly appreciate your comments and hope to have the chance to welcome you back for a better experience in the future. Gracias!
   

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10. R

    Rachel

    Hawaii

    1 review

    1.0

    1 review

    Dined on 30 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    The service was horrendous. We ordered 3 small bites. Told the server we had another arrangement and only had an hour. About 50 minutes pass and the food wasn’t put into the kitchen. The restaurant was about 30% capacity so there was no excuse. Would not recommend.
    

    Telefèric Barcelona - Walnut CreekResponded on 10 December 2024

    Hola Rachel, Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience, especially regarding the service. We understand how frustrating it must have been to wait for your Tapas, especially after informing the server of your time constraints. This is certainly not the level of service we aim to provide, and we’ll be addressing this with our team to ensure better communication and efficiency moving forward. If you’d like to share more details about your visit or talk about the service charge further, please feel free to contact us at info@telefericbarcelona.c... We truly value your feedback and hope to have the opportunity to offer you a better experience next time. Gracias!
    

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