Tarrant's Downtown

Review summary

1. M

   Meredith

   Unspecified

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful attentive service, good food, warm and cozy atmosphere
   

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2. D

   Danyiel

   Baltimore

   6 reviews

   3.0

   6 reviews

   Dined on 16 February 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was really good. Tasty. Nice menu selection. But the service was lousy. Took forever to place our order or get drinks refilled and the dinner was brought out with no silverware so we had to wait to eat once it came.
   

   Tarrant's DowntownResponded 4 days ago

   Hi Danyiel, Thank you for dining at Tarrant's Downtown and for your feedback. We're thrilled to hear that you enjoyed our food selection and menu. We're sorry to hear about the lukewarm service you experienced. We take your comments seriously and will use them to improve our service. We hope to see you again soon and provide you with a better experience. Best, The Management Team
   

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3. R

   Roy

   Richmond

   1 review

   5.0

   1 review

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful location for brunch. Great service. Great food.
   

   Tarrant's DowntownResponded 4 days ago

   Hey Roy, We're over the moon to hear that you had a wonderful brunch experience at Tarrant's Downtown! It's fantastic to know that our great service and delicious food made your visit memorable. We strive to provide our guests with the best possible experience, and your feedback lets us know we're on the right track. Thank you for your kind words and high ratings. We look forward to welcoming you back soon! Best, The Management Team
   

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4. R

   Ronald

   Richmond

   1 review

   5.0

   1 review

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Although we made reservations, we had to wait 20 minutes for our table. It was a very busy Valentine evening. However, Terrant's downtown is always a great place for a nice meal. The atmosphere is great, and the food and service were excellent. A nice little perk is that if you show them your parking receipt, they will deduct it from your check. This is definitely a great place for lunch or dinner.
   

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5. A

   Amanda

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! Everything was amazing. Can’t wait to come back
   

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6. r

   ronda

   Washington DC

   1 review

   5.0

   1 review

   Dined on 13 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wide variety of menu choices. Fish tacos are my personal favorite but the shecrab soup and pasta are excellent choices as well. And the house garlic bread is to die for.
   

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7. K

   Kathryn

   Cleveland

   7 reviews

   1.0

   7 reviews

   Dined on 10 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The service we received was awful. The server was clearly green and tried to cover up his mistakes with charm. I had the fried green tomato grilled cheese that had very little cheese and was very dry. The server talked us into the apple crisp dessert. Then he disappeared for about 1/2 hour while we waited. When we finally flagged him down, he said that the delay was due to the kitchen being back up. There were maybe 5 tables occupied. The dessert arrived 5 minutes later and was delicious. Honestly, it should have been comped. I worked in hospitality for years. The server should be taught the rule never to blame the kitchen for what was clearly his fault for not putting in the dessert order.
   

   Tarrant's DowntownResponded 4 days ago

   Hey Kathryn, We're really sorry to hear about your experience at Tarrant's Downtown. We always strive to provide top-notch service and food, and it's clear we fell short during your visit. I think I know who your server was and want you to know he was given several extra days of training after that shift. We are so sorry for your experience and promise anyone on our service team will be better trained in the future. Best, Tarrant's Downtown Management Team
   

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8. A

   Abby

   Washington DC

   8 reviews

   5.0

   8 reviews

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best pancakes I’ve had in forever. Chocolaty but not too sweet. Reasonable prices and good ambiance.
   

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9. T

   Tamara

   Richmond

   26 reviews

   4.0

   26 reviews

   Dined on 8 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great evening with an expansive menu that allowed everyone in our group to find something they wanted. Thank you for a nice evening.
   

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10. G

    Gregory

    Richmond

    8 reviews

    2.0

    8 reviews

    Dined on 8 February 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    Nice atmosphere and food was decent. A few items to note- they brought us two different menus, with one being "old" with items on it they no longer offer. Just took the old one and didn't bother bringing a replacement so we had to share the one menu. Food came so quickly that we were about half way through the apps when the mains arrived. Just made room on the table and left the mains without even acknowledging this issue. Tried ordering 2 different bottles of wine and they didn't have either- server never came back to tell us the first was not available- we had to flag her down to find out what was going on. Ordered another option which took a while to arrive, and then it was still not what we had ordered but a "replacement" to what was shown on the menu. Maybe better to stop offering wine by the bottle if not going to stock what's on the menu. And with the delays in getting the wine, we were essentially done eating by the time we had the wine. So while the food was decent, the experience was not relaxed. Not likely to rush back here anytime soon.
    

    Tarrant's DowntownResponded on 11 February 2025

    Thanks for visiting us, Gregory. We appreciate your feedback and are sorry to hear about the issues you faced. We understand how frustrating it can be to have your meal not be what you ordered and for confusion with the menu. It's also disappointing to hear about the delay in service and the missing wine option. We've addressed these issues with our team to ensure this won't happen again. We're glad you found the food decent and hope you'll give us another chance to provide a better experience- we usually do much better. Thanks ro allowing us to improve, and we promise we have all the wines in stock today and will hav them moving forward. Thanks, Liz. (and menus... embarrassing!)
    

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