Swan - Pangbourne

Review summary

1. F

   Fiona

   Berkshire

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the new look. Food was delicious. Had a lovely evening and will definitely be back soon
   

   Is this helpful?

2. S

   Simon

   Palm Springs

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location, good food and service, nice atmosphere and decor.
   

   Swan - PangbourneResponded 3 days ago

   Dear Simon Thank you so much for you kind words, it means a lot to us. We are so glad you enjoyed your visit. We look forward to seeing you again soon Best wishes Team Swan
   

   Is this helpful?

3. S

   Scott

   Berkshire

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   The pub is lovely, the car park is ridiculously small but not alot they can do about that I suppose . Love the refurb looks great and love that it's dog friendly. The service was great and our waiter was a good laugh. My only grumble is the food is fairly average. I ordered the Kyiv which tasted like just breaded chicken, zero flavour from the filling if they actually was any, came with creamed leeks which were awful and my gf ordered the burger which wasn't anything special considering the price. All in all it was ok but I probably won't be rushing back.
   

   Swan - PangbourneResponded 5 days ago

   Dear Scott, Thank you for your feedback, and for your kind words about the refurb and service, we are glad you enjoyed those aspects of your visit. About the carpark, unfortunately, as you rightly mentioned, due to our building being a 16th century listed build, there are limited options available for improvement in that regard. However, we are disappointed to hear that the food did not meet your expectations. Our Burger, in particular, is one of our most popular dishes, and we have received positive feedback since reopening. That said, we do recognise that tastes vary, and we are sorry that it wasn't to your liking. We always strive to offer a high standard, and we will certainly review your comments with the team. Best Wishes Team Swan
   

   Is this helpful?

4. S

   Sally

   London

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and beautiful setting. Enjoyed my meal.
   

   Swan - PangbourneResponded 5 days ago

   Dear Sally, Thank you for sharing your experience in our place, it is lovely to hear your had enjoyed your time with us. Hope to see you again soon! Best Wishes Team Swan
   

   Is this helpful?

5. a

   amy

   London

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent. Food was great. Service and atmosphere perfect.
   

   Swan - PangbourneResponded 5 days ago

   Dear Amy, Thank you very much for taking the time to rate our place! Is lovely to see you had a great time with us. We hope to see you again soon! Best Wishes Team Swan
   

   Is this helpful?

6. S

   Simon

   Berkshire

   4 reviews

   5.0

   4 reviews

   Dined on 16 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and excellent service, couldn’t fault and will definitely be going back. Went for a business lunch but would also be happy to take the family as lovely atmosphere whatever the occasion.
   

   Swan - PangbourneResponded 7 days ago

   Dear Simon Thank you so much for your kind words and this wonderful review, it means a lot to us. We are over the moon you had such a great experience with us. We cant wait to see you again soon Best wishes Team swan
   

   Is this helpful?

7. C

   Carol

   Berkshire

   8 reviews

   3.0

   8 reviews

   Dined on 13 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   This was the first time we had been to The Swan since the refurb, it really is lovely. However having checked the menu before arriving, the sandwiches we had chosen, were not available. Value for money - not sure it's that great. £5 for a dish of chips, whilst delicious were expensive. Plus 2 of the desserts were not available either. It was a Monday lunchtime, so not as though it was a busy Friday night.
   

   Swan - PangbourneResponded on 14 January 2025

   Dear Carol, Thank you for visiting The Swan and for your kind words about the refurbishment. We are truly sorry to hear of your disappointment. Unfortunately, we had an extremely busy weekend and, combined with supplier issues, this meant some menu items, including one of the sandwiches, were unavailable. We understand this affected your experience, and for that, we sincerely apologise. Regarding pricing, we strive to reflect the quality of our ingredients and preparation. Your feedback is invaluable, and we will work on improving availability and communication moving forward. We hope to welcome you back for a better experience soon. Best Wishes Team Swan
   

   Is this helpful?

8. k

   karenb

   London

   4 reviews

   5.0

   4 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a lovely experience, beautiful place and great staff. Will be back!
   

   Swan - PangbourneResponded on 15 January 2025

   Dear karenb Thank you so much for your kind words and this lovely review it means a lot to us. We are very happy you had a great time. We cant wait to see you again soon Best wishes Team Swan
   

   Is this helpful?

9. J

   Jon

   Berkshire

   4 reviews

   3.0

   4 reviews

   Dined on 8 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Newly-refurbished, The Swan is looking fabulous, although seems to have lost some of its original character. Music was loud and the food was well- presented, but not spectacular for the price. Good place for drinks with an awesome view of the river!
   

   Swan - PangbourneResponded on 11 January 2025

   Dear Jon Thank you for taking the time to share your feedback with us. We will take your comments on board. Hopefully on your next visit we can wow you with 5 star treatment. Best wishes Team swan
   

   Is this helpful?

10. J

    Julie

    Berkshire

    1 review

    5.0

    1 review

    Dined on 8 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was first time back at the Swan since reopening and we were vert impressed. Staff were lovely ,friendly and welcoming. The food was delicious,we had a great evening and would definitely be back Thank
    

    Swan - PangbourneResponded on 11 January 2025

    Dear Julie Thank you so much for your kind words and this lovely review, it means a lot to us. We so happy to hear your enjoyed our food and service. We cant wait to see you again soon. Best wishes Team Swan
    

    Is this helpful?