Sunborn Afternoon Tea

Review summary

1. C

   Charley

   Surrey

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Sadly the service really let the experience down. We had a dietary requirement that despite me calling in advance to make them aware of, hadn’t been noted, and when I reiterated the requirement when ordering I was told “I can’t promise that, I’ll need to check with the chef” and to be honest I felt like a bit of a nuisance. We ordered our teas straight away but had to chase for them half an hour or so later, as did the table next to us. We asked for a coke at the end but that never arrived. Trying to get staffs attention to order, ask for extras, pay the bill etc was impossible despite them making eye contact with us - two occasions they chose to ignore us. The menu itself was presented on an old flimsy plastic sheet folded in half which would’ve ripped down the middle if we weren’t careful, would’ve been nice to have it presented in a little more 4/5* quality that we were expecting. The staff weren’t overly friendly. The sandwiches tasted great but again, weren’t presented as we’d expect from a venue of this standard. A bit slap dash. Not the stereotypical elegant “finger food” presentation we’re used to. We’d been to an afternoon tea at Pennyhill Park in Surrey the weekend before and could clearly tell the difference.
   

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2. P

   Paul

   London

   1 review

   2.0

   1 review

   Dined on 14 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   very disappointed. staff not very attentive. not organised at all. not very festive for the christmas period. felt very let down.
   

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3. A

   Afshan

   London

   1 review

   3.0

   1 review

   Dined on 21 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   The service was quite poor, as the waiters didn't check up on customers to see if everything is okay or if they need anything. We were not served tea and had to call the waiter over to be served tea. Also we're not given an water
   

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4. OT

   OpenTable Diner

   London

   1 review

   3.0

   1 review

   Dined on 15 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   There was a lovely atmosphere in the restaurant. The food was bought out quickly. The free cocktail is a nice touch. Staff was hard to find when wanting more tea and coffee. £10 service charge is so step considering staff hardly did anything!
   

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5. k

   kay

   Derbyshire

   2 reviews

   5.0

   2 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent birthday treat for my husband. Gorgeous place to have afternoon tea. Food was perfect 👌
   

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6. P

   Pamela

   London

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Abolutely lovely and a lovely suprise with the complementary cocktail. Lovely afternoon
   

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7. V

   Veronica

   London

   1 review

   5.0

   1 review

   Dined on 30 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best time, the experience was amazing from start to finish. Will be recommending it to our friends and family
   

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8. L

   Leanne

   London

   1 review

   4.0

   1 review

   Dined on 26 October 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Seats a little cramped but once sat down all worked well, a lovely view and ambience. The sandwiches weren't at their best when we got them but scones and cakes were lovely. Those who did help serve drinks and food were very incredibky friendly and professional but on the one occasion we wanted to order another drink it did take a while to get someone's attention, even though there were plenty of staff on.
   

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9. J

   Jonathan

   VIP

   Norfolk/Suffolk

   71 reviews

   5.0

   71 reviews

   Dined on 21 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved The Experience, Great Food Great service and what a setting ❤️
   

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10. S

    Sarah

    London

    1 review

    5.0

    1 review

    Dined on 6 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great atmosphere, great food and great service. Will be going back!
    

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