Sullivan's Steakhouse - Tucson

Review summary

1. A

   Amy

   Phoenix

   8 reviews

   vip
   4.0

   8 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The bar and table service was above and beyond but the hostess left something to be desired. We arrived 15 minutes early for our 7:00 reservation so we waited in the bar area. At 7:15 we checked in the status with the hostess and she said the table was being cleared. 15 minutes later we checked again and she said service wouldn’t be guaranteed because she called us twice and we didn’t respond. Meanwhile she did come into the bar area to call other guests.
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello, Amy My name is Matthew Rochin General Manager for Sullivans Steak House. I believe I spoke to you the day before? I'm very disappointed we were not worthy of 5 stars, thank you for the feedback. I would love to take care of you on your next visit. Please call me at 520.873.8358or call the restaurant and ask for me and we can get you scheduled to come in and make up for the not-so-great experience you had Thank you Matt
   

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2. P

   Penny

   San Francisco

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   First, let me say that I have eaten at Sullivan's a few times and was pleased with their food as well as the experience. I am doing this review to comment on their Thanksgiving 2024 offerings only. All three of us were underwhelmed by the food. They served, basically, turkey with all the trimmings, which was fine...it's what I signed up for...but everyone's dinner was lukewarm and just okay. Nothing was bad, but nothing stood out, either. Even the dessert...I chose the cheesecake with a pumpkin spice sauce...was iffy. It was very bland, even for cheesecake, and I decided it just wasn't worth the calories. Again, I have had steak at Sullivan's and remembered it as very good, although to be fair that was a few years ago. Hopefully this was just a one-off, but regardless, I wouldn't recommend eating any pre-fixe type meal at Sullivan's. I know I won't.
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello Penny , My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and. Thank you for your feedback that will help make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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3. J

   John

   Tucson

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Thanksgiving dinner was traditional and pretty good.
   

   Sullivan's Steakhouse - TucsonResponded today

   Hello John my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review and celebrating the holiday with us. It truly means a lot to me. Please never hesitate to ask me if things are not perfect. We love the feedback and if I am not there you can contact me personally at 520.873.8358 Thank you, Matt
   

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4. n

   niles

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent. White turkey was exceptionally tender and juicy. Service was steller. Priced better then most restaurants for Thanksgiving. Will go again next year.
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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5. M

   Marshall

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We recently moved to Tucson (like a week ago) and rather than try to cook a turkey dinner for Thanksgiving, we opted for making reservations. The reviews for Sullivan’s were good, so we made a reservation for late afternoon (3:30 pm). We had a cocktail in the bar before dinner (very well stocked and friendly staff) and selected the Thanksgiving holiday meal. The appetizer course came quickly and after twenty minutes or so a food runner brought our dessert. The waiter, Bruce, quickly whisked them back to the kitchen. After another twenty minutes or so, after seeing tables who arrived after us being served entrees, I asked Bruce if dinner would be coming soon. He condescendingly said “we have four dining rooms full of people so the kitchen is a bit busy right now but I submitted your order as soon as the appetizers were brought out”. Luckily, he must have mentioned it to Matthew, the manager on duty that day. Matthew arrived and said there had been a computer issue and our dinners had been affected (so, it wasn’t just the busy day that had caused the delay, Bruce). Matthew made us feel welcome at Sullivan’s and saved the experience for us. For the rest of the meal, Bruce was even chillier than before. He was clearly not having a good day but Matthew was. Matthew is why I’m giving a five Star rating and while we will be back for steaks next month.
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Thank you Marshal for the 5-star I can't wait for your next visit please ask for me so I can thank you again in person. If there are ever any issues and I am not here please reach out I believe I gave you one of my cards. If not here is my personal cell number 520.873.8358
   

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6. M

   Michelle

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Overall a good choice for a pre fixe meal on a major holiday. We had reservations and were seated quickly. Service was relatively attentive and friendly. Cocktails were excellent, although I was innocently brought the wrong drink. (Moscow mule vs. Mezcal mule). Food was served a bit slowly, but the server made sure we weren’t starving by serving us a charcuterie/ cheese plate. Unfortunately that plate was somewhat stale as though it was uncovered in a cooler overnight. (Damp crackers and dried out cheese). Most of the food was tasty, portions generous. Between my partner and I, we were able to sample most of the course offerings. The turkey breast was surprisingly moist and most sides tasty—the sweet potato casserole, sausage stuffing and asparagus being the winners. I would say this is an excellent place for high quality cocktails and would return to try the steak, which is in all fairness, the meal to judge this place by.
   

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7. S

   Scot

   Tucson

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect about this dinner!!! We had “the best” server in Luis. He was so attentive, friendly, accurate and quick. We’ve never had a better server!! Thank you Luis and btw, the food and drinks were amazing!!! Happy Thanksgiving 🦃
   

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8. L

   Leadawn

   Tucson

   12 reviews

   4.0

   12 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Biggest complaint is that after waiting 30 mins between starter and entree the potatoes, dressing, and sweet potatoes were cold
   

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9. A

   Amy

   Phoenix

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Five of us had dinner around noon on a very busy holiday. Considering the day and how busy it was it was very good. The food quality was mixed the noise was very high and the service was pretty spotty. But we enjoyed ourselves and had a good time overall. Will have to return on a normal day to really evaluate.
   

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10. M

    Mary

    Raleigh

    4 reviews

    5.0

    4 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4

    My husband and I chose Sullivan's for his birthday dinner. Overall, everything was great! Our server was attentive, helpful and kind. My husband said that his steak was a bit too grisley but tasty. My Lobster Bisque soup was excellent! The birthday "boy" got to choose a dessert "on-the-house," which was also yummy. It just took WAY too long for it to arrive! That is the only complaint. Very nice restaurant but definitly on the high end price wise!
    

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