Sullivan's Steakhouse - Raleigh

Review summary

1. A

   Aaron

   Raleigh

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Our server was pleasant, informative on the menu and was attentive to us throughout the meal. The issues were with our food. The complimentary bread was noticeably late and missing and did not come out until we had been sitting for 15 minutes. It came just before our appetizers came out. The apps did not come out at the same time. Our server suggested the beef Wellington bites which were very tasty and these came out first. About 5 minutes later our second appetizer arrived which were the angry shrimp. The food was good and presented well, but bringing apps our 5 minutes apart is unusual. My daughter and I both ordered house cut Strips. Hers was a nice cut and 1”+ thick. My steak came out and was much thinner at less than 3/4” thick and was of poor quality. It was not consistent like a strip usually is with the meat and was more like a ribeye with fat and other non meat substance. A very poor and thin cut for a $57 12 oz steak. In addition, the steaks were lukewarm and almost cold when they arrived at the table. They also forgot about two of our appetizers. We reminded our server of this when she came to check on us after the steaks had come out and had been eating. She apologized and went back to the kitchen. By the time the remaining apps came out, the meal was essentially over. It was a disappointing experience for our family.
   

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2. s

   sean

   Greensboro

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food quality was good. We waited almost an hour between appetizers and main course not sure why restaurant was half empty. Server and hostess were very nice.
   

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3. S

   Stuart

   Raleigh

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was spot on for holiday fine dining and experience with my dad! Server was top notch. Steak and wine was on point! Cheers!
   

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4. F

   Forrest

   West Palm Beach

   5 reviews

   vip
   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   We took advantage of the Prix Fixe Thanksgiving Dinner as we were visiting from out of town. While the turkey was tender and of generous portion, the rest of the meal left a lot to be desired. Food arrived lukewarm at best. The sweet potato casserole with Pecan crust was in truth a serving soon dollop of mushiness with a couple nuts mixed in. Cranberry sauce was thimble sized. The server made it clear she was not happy to be working the Holiday and service was perfunctory. She let us know that a lot of people are no shows on Thanksgiving and she doesn’t earn as much as she might otherwise. We were stuck in a drab overflow room with little character and a table which finished at the beginning of our meal was left uncleared for the rest of our stay. I expected more from a Restaurant with Sullivans reputation. Won’t be back at least for a Holiday meal.
   

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5. E

   Edwin

   Raleigh

   25 reviews

   vip
   5.0

   25 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent meal and service as usual. The restaurant doesn’t disappoint.
   

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6. D

   Darnelle

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Miserable at best. They seated our family of 7 at a 4 top table that turned into a 5 because they obviously gave our table reservation to someone else. We waited for 30 minutes for them to figure out what to do and this was their best solution as per the general manager, who came over to speak to us and could’ve cared less that we were completely crammed at the table for Thanksgiving dinner. There were two spots in the table that were completely lopsided that our plate could not even sit even to eat at. The hostess was also very rude and inconsiderate to our request. Now the food…. Tiny portion sizes.Cold turkey. An absolute disappointing experience for the 7 of us. They gave us a free drink… which we would not even ordered to begin with. Also 2 of us ordered sodas and didn’t get them until they were almost completely done eating???????  Upon our exit the hostess table also was rude and ended up speaking about us as we walked out the door. Sullivans 0 out of 10
   

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7. T

   Twania

   Raleigh

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We ordered the Thanksgiving dinner. I had turkey, dressing, mashed potatoes, asparagus and key lime pie. The turkey or maybe it was the gravy was salty, the stuffing was dry and the asparagus was overcooked. I did enjoy the mashed potatoes. The key lime pie was surprisingly tan in color and distasteful. I swapped it out for the cheesecake, but it wasn’t any better. Overall, I was not impressed with the meal or our service.
   

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8. S

   Shane

   Raleigh

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a phenomenal experience for lunch on Thanksgiving Day. The food was fantastic and the service couldn’t have been better. Every staff member present was excellent. Our server, Precious, was kind, thoughtful, timely, and genuinely cared about us.
   

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9. J

   Jose

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is my favorite steakhouse in the Triangle. The wine selection is excellent, and the food consistently exceeds expectations. The service is impeccable, and every visit has been a great experience. While the prices are on par with similar restaurants, the unwavering quality is what keeps me coming back.
   

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10. s

    stacy

    Raleigh

    2 reviews

    1.0

    2 reviews

    Dined 6 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 5

    We have always had great experiences with Sullivans but tonight they dropped the ball. We had to ask the waiter four times for bread, three times for water that ran out. This was for my mom's 75th birthday and she orders a king crab leg meal. It was one small piece of leg , no way was it a pound of crab leg. $800 for a meal is totally unacceptable to have to keep asking the waiter to serve the table. We eat here often so I'm going to chock it up as just an off night, however unacceptable when you're paying this much for dinner.
    

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