Sullivan's Steakhouse - Omaha

Review summary

1. j

   james

   Milwaukee

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at Sullivans, and it was one to remember. Excellent staff. Very well organized. All of our food was also delicious! Logan was the server and was an excellent representative of the brand.
   

   Sullivan's Steakhouse - OmahaResponded today

   James, Thank you for the fantastic feedback! I am overjoyed that Logan went above and beyond to make your experience exceptional, and we look forward to welcoming you back in again soon for another great experience. Sincerely, CJ Recker
   

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2. OT

   OpenTable Diner

   VIP

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   It was loud, to be expected @7 pm on New Years eve. Great service... may return but the char broiled oysters should be removed from the menu. I don't think I would eat them if they were free. Definitely disappointing. Cheese steak egg rolls very good.
   

   Sullivan's Steakhouse - OmahaResponded today

   Hello, I wanted to apologize for your experience. We strive to provide every guest with a perfect experience & it is clear that we missed the mark with our charbroiled oysters. I would greatly appreciate if you could reach out to us at 402.342.0077 so we can try to make things right. Sincerely, CJ Recker
   

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3. D

   David

   Omaha

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was excellent. Our server Tyler was awesome! Very informative and helpful. Food was perfect and ambience was nice. Will go back!
   

   Sullivan's Steakhouse - OmahaResponded today

   David, Thank you for the fantastic feedback! We are delighted to hear that your server made your experience special, and we look forward to welcoming you back in again soon. Sincerely, CJ Recker
   

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4. R

   Robert

   VIP

   Omaha

   21 reviews

   2.0

   21 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   I have dined at Sullivan’s twice in the last couple months. I decided to wait until this time to ensure that my experience was not a “one off”, and after last night, I am sure it is not. My assessment is that Sullivan’s has gone downhill in most all aspects. Let’s start with the good. The server (I happened to get the same gentleman both times) has always been exceptionally pleasant. He always seems happy and is more than happy to answer any and all inquiries. I can not say enough nice about Chad. Now for the less than good… The hostess who was showing people to their seats did not want to be there, and it was apparent. We had Scallops, Steak, Oysters, and Chicken, Scalloped Potatoes, and Brussels Sprouts. The Scallop meals were cold and it was apparent they were sitting for awhile. (More on that in a moment). The steaks have been cooked to the proper temperature, but the quality of the cut is definitely up to quality of the prices. On both visits, it is obvious that the quality of the steaks are at the mid level at best. In fairness, I do not think they present themselves as a prime steakhouse, but the steaks have taken a significant reduction in quality since their opening. I would definitely prefer to go to Fleming’s at a similar price point for Steaks. The Oyster on the half shell were a joke. I literally think someone was trying punk us on this one. They were the smallest Oysters I have ever seen. Why even offer them. There was one we had to pick up and discuss to see if someone had already eaten the Oyster out of it (they hadn’t, it was just that small). Chicken meal was uneventful, and the sides were under cooked and fairly flavorless. Back to the cold scallop meals. Our dinner was at 5pm and it took nearly 3 hours. We were waiting with nothing in front of us for significant portions of the time, so I know it was not just “slow eating” that took so much time. I assume something was missed in the submission of the order. Net: Not worth the money!
   

   Sullivan's Steakhouse - OmahaResponded today

   Robert, I wanted to apologize for your experience with us on NYE. We strive for every guest to have a perfect visit and it is quite clear that we missed the mark, especially concerning the quality of our food. I would greatly appreciate if you could reach out to us at 402.342.0077 so we can work to make things right. Sincerely, CJ Recker
   

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5. M

   Matthew

   Des Moines

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed the awesome food and loved our waiter and how great his food recommendation was
   

   Sullivan's Steakhouse - OmahaResponded today

   Matthew, Thank you for the fantastic feedback! We look forward to welcoming you back in again soon. Sincerely, CJ Recker
   

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6. L

   Lawrence Craig

   VIP

   Omaha

   19 reviews

   5.0

   19 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing...as always... Service was wonderful. We were there for NYE they were fully staffed and ready to go! Our server Logan was a pleasure to chat with and he did a phenomenal job. Sullivan's is and has always been one of our top GoTo's in Omaha.
   

   Sullivan's Steakhouse - OmahaResponded today

   Lawrence, Thank you so much for the phenomenal feedback. I am overjoyed that Logan made your experience one to remember, and we hope to see you in again soon. Sincerely, CJ Recker
   

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7. J

   John

   Omaha

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience celebrating our anniversary. Staff was great and food was amazing.
   

   Sullivan's Steakhouse - OmahaResponded today

   John, Thank you so much for the fantastic feedback. We are delighted that you had a great visit and look forward to welcoming you back in again soon. Sincerely, CJ Recker
   

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8. J

   Jukie

   Omaha

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent evening for our anniversary. Taylor was an exceptional server.
   

   Sullivan's Steakhouse - OmahaResponded 3 days ago

   Jukie, Thank you for the phenomenal feedback! We are overjoyed to hear that Taylor made your experience special and will be sure to let him know. We look forward to welcoming you back in again soon for another great experience. Sincerely, CJ Recker
   

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9. L

   Luke

   Houston

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Taylor was awesome! He did a great job, was super informative and knowledgeable. Food was very good and steak was cooked as requested.
   

   Sullivan's Steakhouse - OmahaResponded 5 days ago

   Luke, Thank you for your fantastic feedback! We will be sure to let Taylor know that he went above & beyond for your visit and hope to see you in again soon for another great experience. Sincerely, CJ Recker
   

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10. J

    Jon

    Omaha

    1 review

    3.0

    1 review

    Dined 6 days ago

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 4

    They had a special with Tomahawk Steak and Lobster and ran out of Lobster by 7:30. If you are running a special, have plenty of what you are advertising especially your special for the evening! They did combo our first round!
    

    Sullivan's Steakhouse - OmahaResponded 5 days ago

    Jon, I wanted to apologize for your experience. We strive for a perfect visit for every guest & it is clear that we missed the mark. I would greatly appreciate if you could reach out to us at 402.342.0077 so we can work to make things right. Sincerely, CJ Recker
    

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