Sullivan's Steakhouse - Indianapolis

Review summary

1. A

   Adriana

   Indiana

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We hadn’t been in close to a year and last couple times we’d been at the bar for dinner. This time we sat in the main dining area to celebrate my son’s birthday. The place was packed and we were seated 30-40 min AFTER our reservation time. They were apologetic and offered us a couple of free appetizers for the inconvenience. That was nice for sure. But from then on, the service dragged on. Waters weren’t filled and dinner entrees took extremely long to come out. My husband and sons are big steak eaters. It was my son’s bday so we allowed him to get the $100 Tomahawk and he said it was good. My husband had the Cajun ribeye and said it was just ok. Other son had the NY strip and he said it was ok. Didn’t love it. We only ordered 2 sides to share and one was the asparagus that were soggy and mushy. Definitely must have been sitting under a heat lamp for too long. At $430 (including 2 free apps and one free bday dessert, plus only 2 alcoholic drinks) this was way too much for food and service that were just ok. I think these places are made for corporate diners because it hurts to much to pay that kind of money for just okay.
   

   Sullivan's Steakhouse - IndianapolisResponded 3 days ago

   Hey Adriana, We're really sorry to hear about your experience while dining with us. We apologize for the wait time and the quality of our food. We're glad you enjoyed the Tomahawk and other appetizers, but we understand that the rest of the meal and the overall experience didn't meet your expectations. We value your feedback and will use it to improve our service and food quality. We hope to serve you better in the future. -Stephanie Stanley GM
   

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2. J

   John

   Indiana

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   DW was fantastic. Had a large group and he could not have been more attentive to detail. Lobster and steaks were excellent. Wine list was short but well appointed.
   

   Sullivan's Steakhouse - IndianapolisResponded 3 days ago

   Hey, We're over the moon to hear that you had a fantastic dining experience at Sullivan's Steakhouse - Indianapolis. It's great to know that our team was able to provide the level of attentiveness you described, and that you enjoyed our Lobster and Steaks. Your kind words truly mean a lot to us. We look forward to welcoming you back soon! We will pass along your compliments to DW. -Stephanie Stanley GM
   

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3. H

   Halle

   VIP

   Indiana

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   The quality of food has decreased and the food portions have definitely gone down. Jen (I think one of the managers) was a delight though :)
   

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4. m

   matt

   Indiana

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful. Thank you and your excellent team.
   

   Sullivan's Steakhouse - IndianapolisResponded 3 days ago

   Thanks for visiting us, mattp! We're thrilled to hear that you had a wonderful experience at Sullivan's Steakhouse - Indianapolis. It's fantastic to know that our food, service, and value met your expectations. We strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to serving you again soon. -Stephanie Stanley GM
   

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5. M

   Michael

   VIP

   Western NC

   40 reviews

   3.0

   40 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   First time dining at Sullivan’s. Service was excellent. Steak was cooked to the correct temperature, but it was only warm, not hot like it was fresh off the grill. The side dishes were good, but seemed under seasoned. Creamed spinach was not very creamy and was bland. Maybe it is their style of cooking, but not what I’m used to from steakhouse fare.
   

   Sullivan's Steakhouse - IndianapolisResponded 3 days ago

   Thanks for the feedback, Mike! We're thrilled to hear that you enjoyed our service and steak at Sullivan's Steakhouse - Indianapolis. We apologize if the side dishes didn't meet your expectations, as we always aim to deliver a high-quality dining experience. Your comments about the steak and the creamed spinach have been noted and will be shared with our culinary team for review. We hope to have the opportunity to serve you again in the future. -Stephanie Stanley GM
   

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6. T

   Tim

   Indiana

   41 reviews

   5.0

   41 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Sam H was our server and did a fantastic job. His recommendation for the cheesesteak egg rolls was spot on. He explanations of the menu and specials was appreciated and his recommendation of was sauces for our steaks was appreciated. Looking forward to our next visit.
   

   Sullivan's Steakhouse - IndianapolisResponded 3 days ago

   Tim, Thank you for your kind words and the 5-star review! We're thrilled to hear that you enjoyed our cheesesteak egg rolls and found our menu and specials to your liking. We're also glad that you appreciated our recommendations and service. We're looking forward to welcoming you back soon. We will be sure to pass along your praises to Sam. -Stephanie Stanley GM
   

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7. j

   juliep

   VIP

   Indiana

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Joshua C. Took care of us!! Great night! Thank you Sullivan’s!!
   

   Sullivan's Steakhouse - IndianapolisResponded 6 days ago

   Thank you so much for your kind words and for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a great night while dining with us. It's wonderful to know that our team was able to provide you with excellent service. We strive to make our guests' experiences memorable and your kind words truly mean a lot to us. We look forward to your next visit! WE will pass along your praises to Joshua. -Stephanie Stanley GM
   

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8. W

   Warren

   Indiana

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Have been been to Sullivans multiple times. This particular night was not their night. Over all the evening was not great. Service slow, steaks not cooked properly. Definitely felt rushed as well. In their defense it is holiday season it the restaurant very busy. Just slightly disappointed in our planned relaxing evening out with my family.
   

   Sullivan's Steakhouse - IndianapolisResponded 7 days ago

   Thanks for visiting us, Warren. We're truly sorry to hear that your experience did not meet your expectations this holiday season. We understand that the busy holiday period can be a challenge, especially when it comes to service speed and steak preparation. Your feedback is valuable to us and we will use it to improve our service during this busy time. We hope you'll give us another chance to provide a better dining experience in the future. -Stephanie Stanley GM
   

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9. B

   Brian

   VIP

   Indiana

   19 reviews

   3.0

   19 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   I’ve been going to Sullivan’s for years but this visit was subpar. Food potions were extremely small for appetizers, salads, sides and steaks. Steaks were not cooked to order for everyone at the table. Bar drinks were served one at a time at the table and were delivered 15 minutes after order. Our server Sam was great and seemed to be as frustrated with everything himself. I would not consider this meal a good value after spending a lot of money and leaving hungry.
   

   Sullivan's Steakhouse - IndianapolisResponded 7 days ago

   Thanks for the review, Brian. We're sorry to hear that your recent visit did not meet your expectations. We pride ourselves on our food quality and it's disappointing to hear that we fell short this time. We're glad to hear that you enjoyed our service, but we're sorry that the overall experience fell short. We will certainly take your feedback into account as we continually strive to improve. We hope you'll give us another chance to impress you in the future. -Stephanie Stanley GM
   

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10. V

    Vinny

    Indiana

    1 review

    5.0

    1 review

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our experience was great! We had Joshua C as a waiter, and he was excellent. I would highly recommend spending a special occasion here.
    

    Sullivan's Steakhouse - IndianapolisResponded 7 days ago

    Thanks for visiting us! We're thrilled to hear that you had a great experience and that you would highly recommend us for your special occasions. Your kind words about our service and food truly made our day. We look forward to serving you again soon! I will be sure to pass along your praises to Joshua. -Stephanie Stanley GM
    

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