Sugary Chicago

Review summary

1. J

   Justin

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The “reservations” weren’t real reservations. We got there and just had to stand in line and wait for an available table which ended up taking a really long time for our party of 5. That was the reason we made reservations. The food was decent.
   

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2. A

   Analese

   Chicago

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We made a reservation but when we got there they said it’s first come first serve and reservations don’t matter. The service was incredibly slow. Took 20 min to get our waters after we ordered. The idea is fun with the giant croissant, but bad execution on the service end.
   

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3. P

   Paulo

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   They didn't have our reservation ready. Theys said they DO NOT work with open table! So why is it being promoted!! Poor management. Lines of people waiting to go inside because they also had made reservations thru open table.
   

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4. L

   Laura

   Washington DC

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I showed up for my 11:15 reservation and there was a line to the door. I waited there for about 20 min with other people who also had reservations and no one came up to us or spoke to anyone in line. The employees just ignored us and didn’t seem to be in any hurry. Finally some guy in line got some employees attention and she said it’d be a while because everyone booked a reservation for the same time. I don’t even know how that happens. Half of the people in line ended up leaving after that. We ended up having to eat somewhere else
   

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5. l

   lora

   Indiana

   3 reviews

   1.0

   3 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Do not honor reservations….we made reservation, and was told along with others in line that we had to get inline and they were not honoring reservations and seating cover was next. They were very rude about it and said we could complain to the owner. Famous for there big croissant, but raw in the inside. Drinks came after food, after waiting 45 minutes past our reservation time. Absolutely ridiculous….. no manager on site. Do not go!!
   

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6. C

   Christine

   VIP

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   We had a reservation as did other parties but they are not honored. You wait for a table along with anyone who walks in without one. We waited about 45 minutes for the table.
   

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7. OT

   OpenTable Diner

   Chicago

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Used opentable to reserve a table at 9:15. No table reserved all tables were taken. Had a makeshift table put together with patio chairs. Took 5 minutes to get a menu and no one came to the table within 15 minutes so we left. Very disappointed
   

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8. W

   Whitney

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 14 December 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   The staff was very kind. Our waiter was not very knowledgeable about the menu. They the exact same drink posted twice but one was $2 more and he couldn’t tell us why. The hot chocolate its self was not very good. The food didn’t look appetizing. The place is cute and simply for taking pics.
   

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9. M

   Mary

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined on 10 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We made a reservation for Tuesday December 10th at 5:30pm. We get to the restaurant and it’s completely closed. No notification no call. Made the reservation through open table. Not even a sign on the door. The security guard told us it was closed for the night. We made the reservation through open table. We called the restaurant. Nothing. I will never recommend this place who treats customers like this.
   

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10. C

    Carrie

    Chicago

    11 reviews

    2.0

    11 reviews

    Dined on 7 December 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 3

    We had seen a post on Instagram for The Sugary, and so we decidied to check it out. Clearly, the aesthetic vibe is what the focus is. The drinks are all pretty to look at. I had a cookies n cream hot chocolate and the marshmellow on top was seared so it formed a shell. I don't like marshmellow, and I should have ordered without. I thought I could scrape/scoop it out. Nope. We ordered the giant croissant as seen on Instagram. It was $35 for the plain and $45 for the chocolate. To be honest, it was a huge let down. It was French bread with a flaky top. It was not a croissant on the inside: too dense. The service wasn't great. They were busy, to be fair, but we asked multiple times for a box, said we wanted the croissant to go, etc and it took forever. Finally, I made a reservation on Open Table, and I'm not sure why. They didn't seem to care. The place is really small, which is something they don't tell you on Instagram. The bill was $101 for a BLT, a crepe, hashbrowns, hot chocolate, and the croissant. We (over)paid for the experience.
    

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