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Sugar Factory - San Antonio, San Antonio, TX

Sugar Factory - San Antonio

3.6
3.6
497 Reviews
$31 to $50
American

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2 people
7:00 pm
Booked 14 times today
  • Good for special occasions
  • Great for creative cocktails
  • Charming
Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot – known for its over-the-top dishes, sweets and treats – has opened its second Texas location in San Antonio. The world-famous, family-friendly, high-energy celebration destination is located on the popular River Walk at 849 E Commerce St, unit 109.

“For over a decade, Sugar Factory has delighted guests of all ages with our internationally recognized fun, high energy brand delivering memorable experiences in a family-friendly atmosphere. We are excited to introduce San Antonio to our signature desserts, savory dishes, beautiful photo op walls, and friendly staff,

Order delivery or takeout

Private dining

Private dining

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Additional information

  • Dining style
    Casual Elegant
  • Price
    $31 to $50
  • Cuisines
    American, Comfort Food, Dessert
  • Hours of Operation
    Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–11:00 pm Sun 10:00 am–10:00 pm Brunch Sat, Sun 10:00 am–4:00 pm
  • Phone number
    (726) 204-2020
  • Website
    https://sanantonio.sugarfactory.com/
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at sanantonioparties@sugarfactory.com or call (726) 204-2020.
  • Private party contact
    Dana Sugarman: (726) 204-2020
  • Location
    849 E Commerce St, San Antonio, TX 78205
  • Area
    Downtown
  • Parking details
    None
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeaway, Weekend Brunch, Wheelchair Access, Wine

Offers

  • Sugar Factory Happy Hour

    Multiple dates available
    Mon - Thu - 4:00 pm - 10:00 pm,Fri - 4:00 pm - 11:00 pm
    Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve. We DO NOT accept reservations for Happy Hour:)

Menu

View menu on restaurant's website

What 497 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.7Food
  • 3.5Service
  • 3.9Ambience
  • 3Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews
Sugar Factory - San Antonio offers a vibrant and "fun" experience perfect for special occasions. The "Instagram worthy" decor and "large portions" make it a hit for celebrations. While the menu is on the pricier side, the "energetic vibe" and "friendly staff" ensure memorable visits. Ideal for those seeking a lively atmosphere.

497 Reviews

  1. Hollie

    San Antonio

    1 review

    1.0

    1 review

    Dined 1 day ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Service was horrible, food came out cold, didn't get drinks until halfway through. Out of all the christmas menu items.

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  2. Quinn

    Orlando

    4 reviews

    2.0

    4 reviews

    Dined on 7 December 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2
    Our daughter wanted a fun drink for her birthday. Drinks were way overpriced for what you get. Service was slow, and for a Friday night the place wasn’t very busy. The ice cream wasn’t a very good quality ice cream and it was expensive. It was a one and done for us.

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  3. Mariana

    Las Vegas

    1 review

    4.0

    1 review

    Dined on 29 November 2024

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 2
    The food is beautiful, love the colorful and fun plates.

    Is this helpful?

  4. Ashley

    VIP

    Washington DC

    6 reviews

    3.0

    6 reviews

    Dined on 29 November 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4
    Service was terrible. Our server did too much talking and not enough listening -asked too many personal questions which was very awkward. I asked for a recommendation between 2 menu items and she recommended an item that she never tried. It was clear that she was not familiar with the menu. The restaurant wasn’t crowded and I often had to remind her for things we needed like napkins.

    Is this helpful?

  5. Ross

    VIP

    Los Angeles

    8 reviews

    3.0

    8 reviews

    Dined on 25 November 2024

    1. Overall 3
    2. Food 1
    3. Service 3
    4. Ambience 4
    Food was on par with a Chilis. Desserts were big and extravogent but brownies and donuts that were toppings were pre-frozen.

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  6. Crystal

    Seattle

    1 review

    5.0

    1 review

    Dined on 22 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Awesome service!!! Terrance was awesome server! My daughter loves to eat here for her birthday

    Is this helpful?

  7. James

    Houston

    2 reviews

    2.0

    2 reviews

    Dined on 2 November 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2
    I didn't anticipate boujee. It was very loud and dark.. I didn't like the music. It was like being in a club. I don't like clubs.

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  8. Adrina

    Memphis/West TN

    18 reviews

    5.0

    18 reviews

    Dined on 1 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Jazz was a great server. Made sure we were well taken care of. The food and drinks were amazing!

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  9. Tishia

    Orlando

    4 reviews

    2.0

    4 reviews

    Dined on 27 October 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3
    Nothing at all like the experience you see on social media. The service wasn’t exceptional. They have a mandatory 20% service charge, so there’s no motivation for the waiters to provide you good service. They weren’t welcoming. We waited at the door and someone saw us and still took their time to get us seated. The food is overpriced. The drinks were fine. Honestly, for the money that you’re paying, you’re paying off going to a fine dining restaurant for a better experience. A sugar factory at a different location is worth a chance. Don’t recommend this one at all.

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  10. Tiffany

    Corpus Christi

    1 review

    2.0

    1 review

    Dined on 27 October 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4
    The location is very small, very busy, understaffed. Don’t order a steak. It won’t come back, correct. If you want to go to the Sugar factory, go to Chicago, Houston, Miami. Do not come to San Antonio….

    1 person found this helpful

FAQs

Sugar Factory - San Antonio offers takeout which you can order by calling the restaurant at (726) 204-2020.

Sugar Factory - San Antonio is rated 3.6 stars by 497 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
7:00 pm
Booked 14 times today

Order delivery or takeout

Google Map for Sugar Factory - San Antonio

849 E Commerce St, San Antonio, TX 78205

Additional information

  • Area
    Downtown
  • Hours of Operation
    Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–11:00 pm Sun 10:00 am–10:00 pm Brunch Sat, Sun 10:00 am–4:00 pm
  • Price
    $31 to $50
  • Cuisines
    American, Comfort Food, Dessert
  • Dining style
    Casual Elegant
  • Dress code
    Casual Dress
  • Parking details
    None
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeaway, Weekend Brunch, Wheelchair Access, Wine
  • Website
    https://sanantonio.sugarfactory.com/
  • Phone number
    (726) 204-2020
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at sanantonioparties@sugarfactory.com or call (726) 204-2020.
  • Private party contact
    Dana Sugarman: (726) 204-2020
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