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Sugar Factory - San Antonio, San Antonio, TX

Sugar Factory - San Antonio

3.9
3.9
492 Reviews
$31 to $50
American

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2 people
7:00 pm
Booked 14 times today
  • Great for creative cocktails
  • Good for special occasions
  • Great for brunch
Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot – known for its over-the-top dishes, sweets and treats – has opened its second Texas location in San Antonio. The world-famous, family-friendly, high-energy celebration destination is located on the popular River Walk at 849 E Commerce St, unit 109.

“For over a decade, Sugar Factory has delighted guests of all ages with our internationally recognized fun, high energy brand delivering memorable experiences in a family-friendly atmosphere. We are excited to introduce San Antonio to our signature desserts, savory dishes, beautiful photo op walls, and friendly staff,

Order delivery or takeout

Private dining

Private dining

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Additional information

  • Dining style
    Casual Elegant
  • Price
    $31 to $50
  • Cuisines
    American, Comfort Food, Dessert
  • Hours of Operation
    Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–11:00 pm Sun 10:00 am–10:00 pm Brunch Sat, Sun 10:00 am–4:00 pm
  • Phone number
    (726) 204-2020
  • Website
    https://sanantonio.sugarfactory.com/
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at sanantonioparties@sugarfactory.com or call (726) 204-2020.
  • Private party contact
    Dana Sugarman: (726) 204-2020
  • Location
    849 E Commerce St, San Antonio, TX 78205
  • Area
    Downtown
  • Parking details
    None
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeaway, Weekend Brunch, Wheelchair Access, Wine

Offers

  • Sugar Factory Happy Hour

    Multiple dates available
    Mon - Thu - 4:00 pm - 10:00 pm,Fri - 4:00 pm - 11:00 pm
    Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve. We DO NOT accept reservations for Happy Hour:)

Menu

View menu on restaurant's website

What 492 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9
3.9 based on recent ratings
  • 4Food
  • 3.9Service
  • 4Ambience
  • 3.4Value

Noise • Moderate

Loved For

  • San Antonio

    Child-friendly

  • San Antonio

    Child-friendly

Review summary

AI-generated from verified diner reviews
Sugar Factory in San Antonio offers a "fun and trendy" atmosphere, perfect for special occasions with "great desserts" and "unique experiences." While the ambiance is lively and "Instagram worthy," some reviews mention a high price point and service inconsistencies. Ideal for "memorable celebrations" but be prepared for bustling energy and varied service experiences.

492 Reviews

  1. Crystal

    Seattle

    1 review

    5.0

    1 review

    Dined 1 day ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Awesome service!!! Terrance was awesome server! My daughter loves to eat here for her birthday

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  2. James

    Houston

    2 reviews

    2.0

    2 reviews

    Dined on 2 November 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2
    I didn't anticipate boujee. It was very loud and dark.. I didn't like the music. It was like being in a club. I don't like clubs.

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  3. Adrina

    Memphis/West TN

    18 reviews

    5.0

    18 reviews

    Dined on 1 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Jazz was a great server. Made sure we were well taken care of. The food and drinks were amazing!

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  4. Tishia

    Orlando

    4 reviews

    2.0

    4 reviews

    Dined on 27 October 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3
    Nothing at all like the experience you see on social media. The service wasn’t exceptional. They have a mandatory 20% service charge, so there’s no motivation for the waiters to provide you good service. They weren’t welcoming. We waited at the door and someone saw us and still took their time to get us seated. The food is overpriced. The drinks were fine. Honestly, for the money that you’re paying, you’re paying off going to a fine dining restaurant for a better experience. A sugar factory at a different location is worth a chance. Don’t recommend this one at all.

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  5. Tiffany

    Corpus Christi

    1 review

    2.0

    1 review

    Dined on 27 October 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4
    The location is very small, very busy, understaffed. Don’t order a steak. It won’t come back, correct. If you want to go to the Sugar factory, go to Chicago, Houston, Miami. Do not come to San Antonio….

    1 person found this helpful

  6. Ken

    Houston

    4 reviews

    5.0

    4 reviews

    Dined on 13 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great Environment, Great Food, Great Customer Service….Family loved it. Recommend that you give it a try when in SA….it’s located next door to Margaritaville!

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  7. scott

    Washington DC

    8 reviews

    2.0

    8 reviews

    Dined on 28 September 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 5
    Tables were not ready - waitress told us how dry the chicken and waffles were and that was shocking. The drink from the bar was terrible and not taken off the bill although not drunk. The staffs professionalism was terrible but based on them getting a 20% tip in advance why work for it. Great for pictures but ear before you come! We ate again after leaving!

    1 person found this helpful

  8. Destiny

    San Antonio

    1 review

    1.0

    1 review

    Dined on 28 September 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1
    Food was amazing drinks tasted like sugary Smirnoff waiter took forever just to bring refills over rated

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  9. Lovethebluesandrock

    San Antonio

    4 reviews

    5.0

    4 reviews

    Dined on 21 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It’s the only restaurant in the city I can sit down and have a nice meal while listening to hip hop and rnb Also amazing wait staff

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  10. DianeH

    Tahoe

    4 reviews

    5.0

    4 reviews

    Dined on 13 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Energetic, fun, great place to celebrate a birthday! Our waitress was amazing and fun.

    Is this helpful?

FAQs

Sugar Factory - San Antonio offers takeout which you can order by calling the restaurant at (726) 204-2020.

Sugar Factory - San Antonio is rated 3.9 stars by 492 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
7:00 pm
Booked 14 times today

Order delivery or takeout

Google Map for Sugar Factory - San Antonio

849 E Commerce St, San Antonio, TX 78205

Additional information

  • Area
    Downtown
  • Hours of Operation
    Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–11:00 pm Sun 10:00 am–10:00 pm Brunch Sat, Sun 10:00 am–4:00 pm
  • Price
    $31 to $50
  • Cuisines
    American, Comfort Food, Dessert
  • Dining style
    Casual Elegant
  • Dress code
    Casual Dress
  • Parking details
    None
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeaway, Weekend Brunch, Wheelchair Access, Wine
  • Website
    https://sanantonio.sugarfactory.com/
  • Phone number
    (726) 204-2020
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at sanantonioparties@sugarfactory.com or call (726) 204-2020.
  • Private party contact
    Dana Sugarman: (726) 204-2020
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