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Sugar Factory - Queens, Jamiaca, NY

Sugar Factory - Queens

4.1 (1083)
$31 to $50
American
110-00 Rockaway Blvd, Jamiaca, NY 11420

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2 people
MonTueWedThuFriSatSun
7:00 pm
Booked 14 times today

About this restaurant

  • Good for special occasions
  • Child-friendly
  • Good for groups
Coming Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands with its newest location in the notable Resorts World New York in Queens, opening to the public August 2021. The 12,000-square-foot location is the 22nd location for the world-famous brand celebrating 10+ years serving the most decadent sweets and treats around the world.

Sugar Factory at Resorts World New York will be located at the porte cochère entrance to the resort. The 218-seat restaurant dining room is a contemporary rendition of an old Paris brasserie bar featuring hot air balloon banquets, café seating, floral lined walls, two large white illuminated canopy trees, and an impressive DJ booth. A private dining area with a stand alone cocktail bar will complete the room, with an additional 14 bar seats for guests to enjoy. Upon entrance, diners will be greeted by a life-size, instagrammable flower wall with neon wall art.

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Hours of Operation
    Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–12:00 am
  • Phone number
    (332) 239-5498
  • Website
    http://queens.sugarfactory.com/
  • Dress code
    Casual Dress
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
  • Location
    110-00 Rockaway Blvd, Jamiaca, NY 11420
  • Area
    South Ozone Park
  • Parking details
    Public Parking
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Takeaway, Weekend Brunch, Wheelchair Access, Wine

Private dining

Menu

View menu on restaurant's website

What 1,083 people are saying

Sugar Factory - Queens reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 3.9Food
  • 4.1Service
  • 4.3Ambience
  • 3.8Value

Noise • Moderate

Loved For

  • Queens

    Child-friendly

  • Queens

    Most Booked

Review summary

AI-generated from verified diner reviews
Sugar Factory - Queens offers a lively atmosphere with "great service" and "fun unique atmosphere," perfect for celebrations. Guests rave about the attentive staff, with standout mentions for "Robert" and "Ibriham." While some diners noted menu availability issues, the vibrant ambiance, drinks, and kid-friendly environment make it a popular choice.
1,083 Reviews

  1. Wendy

    New York City1 review

    3.0

    Dined 2 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    Sure! Here’s an expanded version of that review: ⸻ The overall experience at this restaurant was just okay. The food was decent but nothing particularly memorable — it lacked that special touch that makes a meal stand out. The service was fine; the staff was polite but not especially attentive or engaging. As for the ambience, it was acceptable, though it didn’t create much of a vibe or atmosphere that would make me eager to return. While there was nothing terribly wrong with the experience, there also wasn’t anything that truly impressed me. It felt average across the board.

    Is this helpful?

  2. Latoya

    New York City1 review

    1.0

    Dined on 20 April 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4
    This was my first time having a bad experience at this restaurant. The waiter brought out the wrong items and kept forgetting to bring our drinks. After I placed my order, I waited almost 25 minutes before being told that the item I ordered was no longer available. I then had to wait another 25 minutes to finally receive my food. Overall, this was the worst experience I’ve had here.

    Is this helpful?

  3. Thomas

    New York City2 reviews

    4.0

    Dined on 13 April 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    Bathrooms were a mess, dessert had be made 2x. Waitress did right thing but overall poor experience

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  4. Natalia

    New York City1 review

    5.0

    Dined on 5 April 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Thank you very much for the service. Everything was fine. The atmosphere and the food were delicious. I would recommend it 100%.

    Is this helpful?

  5. Rocco

    Greater Boston2 reviews

    5.0

    Dined on 3 April 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    First timer, the service was excellent, the food great, fun unique atmosphere. Definitely will return to a Sugar Factory.

    Is this helpful?

  6. NICOLE

    New York City1 review

    4.0

    Dined on 30 March 2025

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5
    Robert was phenomenal and he made our visit worth it.

    Is this helpful?

  7. Gary

    New York City2 reviews

    5.0

    Dined on 30 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The best in the city The best in the city The best in the city

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  8. J

    New York City1 review

    2.0

    Dined on 29 March 2025

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 5
    Was a pretty and spacious place but the value of the food was not worth the price. Also with such a big menu, half of the things my party tried to order the did not have available which was disappointing. Service was excellent though, our waitress was very accommodating.

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  9. Carmen

    Atlanta1 review

    3.0

    Dined on 28 March 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4
    The food was just not worth the $200 spend. Seemed like movie theater food.

    Is this helpful?

  10. Guy

    New York City2 reviews

    5.0

    Dined on 25 March 2025

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 3
    We had great time , the kids loved everything, (Sugar, Sugar) it was very nice spot for a very Happy Bday.

    Is this helpful?

FAQs

Sugar Factory - Queens offers takeout which you can order by calling the restaurant at (332) 239-5498.

Sugar Factory - Queens is rated 4.1 stars by 1083 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

  1. Home
  2. United States
  3. New York City
  4. Queens
  5. South Ozone Park

Make a booking

Booked 14 times today
Google Map for Sugar Factory - Queens

110-00 Rockaway Blvd, Jamiaca, NY 11420

Additional information

  • Area
    South Ozone Park
  • Hours of Operation
    Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–12:00 am
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Public Parking
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Takeaway, Weekend Brunch, Wheelchair Access, Wine
  • Website
    http://queens.sugarfactory.com/
  • Phone number
    (332) 239-5498
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
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