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Sugar Factory - Queens, Jamiaca, NY

Sugar Factory - Queens

4.2
4.2
1054 Reviews
$31 to $50
American

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2 people
7:00 pm
Booked 33 times today
  • Good for special occasions
  • Child-friendly
  • Great for creative cocktails
Coming Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands with its newest location in the notable Resorts World New York in Queens, opening to the public August 2021. The 12,000-square-foot location is the 22nd location for the world-famous brand celebrating 10+ years serving the most decadent sweets and treats around the world.

Sugar Factory at Resorts World New York will be located at the porte cochère entrance to the resort. The 218-seat restaurant dining room is a contemporary rendition of an old Paris brasserie bar featuring hot air balloon banquets, café seating, floral lined walls, two large white illuminated canopy trees, and an impressive DJ booth. A private dining area with a stand alone cocktail bar will complete the room, with an additional 14 bar seats for guests to enjoy. Upon entrance, diners will be greeted by a life-size, instagrammable flower wall with neon wall art.

Order delivery or takeout

Private dining

Private dining

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Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Hours of Operation
    Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–12:00 am
  • Phone number
    (332) 239-5498
  • Dress code
    Casual Dress
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
  • Area
    South Ozone Park
  • Parking details
    Public Parking
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Takeaway, Weekend Brunch, Wheelchair Access, Wine

What 1,054 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 3.9Food
  • 4.3Service
  • 4.4Ambience
  • 3.8Value

NoiseModerate

Loved For

  • Queens

    Great for brunch

  • Queens

    Child-friendly

  • Queens

    Most Booked

Review summary

AI-generated from verified diner reviews
Sugar Factory - Queens offers a vibrant atmosphere ideal for celebrations, with enthusiastic staff making birthdays special. Guests appreciate "superb" breakfast options and attentive service from standout servers like Robert and Marcus. While the food presentation is "fantastic," be mindful of "pricey" menu items and varied dining experiences. Perfect for a fun, festive outing!
1,054 Reviews
  1. Ed

    New York City

    2 reviews

    5.0

    2 reviews

    Dined 1 day ago

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4
    My waiter, Robert, distinguished by his long, gray braided hair, provided an exemplary level of service that was truly remarkable. He demonstrated exceptional rapport with my family, and his recommendations were both insightful and impeccably aligned with our preferences. His outstanding customer service exemplified the high standards of hospitality that the Sugar Factory strives to uphold, making him a noteworthy ambassador for the establishment.

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  2. Taney

    New York State

    2 reviews

    3.0

    2 reviews

    Dined 5 days ago

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 2
    Some of the food was not bad but when it came to the burgers the meat was like school lunchroom burger I think a little more effort needs to go into making a better burger I was a store-bought patty and the topper is a hefty service charge it doesn't go to the server

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  3. Melba

    New York City

    3 reviews

    3.0

    3 reviews

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4
    The waiter was very nice. However the food wasn't hot. I don't believe that was his fault. My chicken leg did look like it was old. Please specify the eggs aren't fresh but imitation. The apple juice was also warm. Overall it wasn't a meal to get me to come back.

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  4. Dana

    VIP

    New York City

    9 reviews

    3.0

    9 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3
    Not as nice as nice inside as the Miami location but same food and drink menu etc. overpriced nice looking and could be fun for kids

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  5. Yvonne

    New York City

    7 reviews

    4.0

    7 reviews

    Dined on 26 January 2025

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5
    Marcus was a great waiter. I was disappointed with the menu. I tried to order the 2 lobster tails meal and I was told it was no more lobster. How do you run out of lobster? I chose the shrimp quesadilla and it was good,however, I had a taste for a lobster tail.

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  6. Ashia

    New York City

    1 review

    4.0

    1 review

    Dined on 26 January 2025

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 4
    Food is a little pricey but place was beautiful server was nice and they took there time with the order our bill was higher then expected overall nice place lower the price of the food

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  7. Marvin

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on 24 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    I went there for breakfast and it was delicious. My guests enjoyed it too. We had a wonderful server. He was very very attentive and had a nice sweet disposition and personality. It was well worth the cost and I would highly recommend it to anybody who wants to enjoy a good breakfast. Just one tiny complaint unfortunately they do not serve decaf coffee, only caffeinated, which I find somewhat unusual for a large restaurant. Other than that, everything else was superb, fresh, hot and delicious.

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  8. Jelena

    New York City

    14 reviews

    5.0

    14 reviews

    Dined on 11 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My best friend and I came in for girls night out. The staff was all very pleasant and quick to service us. The food was superb. We loved seeing others celebrating their birthdays and how the staff was enthuse to sing.

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  9. DIANA

    New York City

    1 review

    1.0

    1 review

    Dined on 9 January 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    No one acknowledged us after we were seated. The waiter came twenty minutes after we were seated and took our drink order and food. The food we received came and only one person, out of eight, was pleased with it, which was BBQ wings. After bringing the bill out, they took an additional twenty minutes to take payment. We had to walk and search for someone to swipe my card. The customer service was terrible and the food was overpriced.

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  10. Argeiris

    Los Angeles

    1 review

    3.0

    1 review

    Dined on 1 January 2025

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 3
    Good accommodation from the manager. The food could of been better. Waitress was really nice.

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FAQs

Sugar Factory - Queens offers takeout which you can order by calling the restaurant at (332) 239-5498.

Sugar Factory - Queens is rated 4.2 stars by 1054 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
7:00 pm
Booked 33 times today

Order delivery or takeout

Google Map for Sugar Factory - Queens

110-00 Rockaway Blvd, Jamiaca, NY 11420

Additional information

  • Area
    South Ozone Park
  • Hours of Operation
    Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–12:00 am
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Public Parking
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Takeaway, Weekend Brunch, Wheelchair Access, Wine
  • Phone number
    (332) 239-5498
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
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