Sugar Factory - Orlando

Sugar Factory - Orlando reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Ashley

   Orlando1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   What we thought would be a fun and cute experience turned into an over priced experience. My Ceasar salad had no croutons and when I asked for croutons I was told they were making them. After finishing my salad, no croutons. My sisters’s salsa for her quesadilla had hairs in it. We ordered milkshakes that contained caramel sauce, no caramel but they never bothered telling us they were out. This place is not worth the hype. It was dirty inside and extremely loud.
   

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2. L

   Lane VIP

   Jacksonville3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   This location is very run down. Service was terrible. Front area where all the candy is kept looked like it had been abandoned. NO WORKING RESTROOMS. You have to leave the restaurant and walk down the street per their directions. If you want to dine hood rat style this is the place for you!
   

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3. Z

   Zaida Ivelisse VIP

   Orlando5 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Restaurant was dirty and smelled bad. The service was very poor, and took more than 45 minutes just to serve our drinks. We had to ask to get them. The food was expensive for the poor quality and bad taste. I don’t recommend this place and won’t be coming back.
   

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4. PH

   PhillipH VIP

   Kansas City1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited 30 minutes and server never came, no employees seemed interested in our table, or the table next to us. We ended up walking out and no one said anything.
   

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5. B

   Brad

   Baton Rouge1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   OMG! please ask for Nita as your server! She was the Best! The food was amazing! The atomosphere was amazing! Did i metion Nita my waitress? Just the best! Nita went over and beyond what I had expected , she made my day and this vist to The Sigar Factory a memorible and the highlight of my trip! Thanks Nita and thank you Sugar Factory!!!
   

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6. D

   Derek

   Orlando1 review

   3.0

   Dined on 12 March 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was a little cold when we got it. Music was super loud. The bathrooms were horrible, so dirty.
   

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7. s

   shelby

   Richmond8 reviews

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   I’ve been here before and it was amazing but this time it fell really short. Our server was great but the food was just ok. Two guests had omelets and they were tiny, one guest had a burger and it was fine but nothing like the pictures. I had the berry waffle which tasted amazing but the waffle was pretty small - like one you’d make at home. The candy store was wiped out and honestly for the cost and based on our previous experience, I just expected more. Our first time we just got ice cream and drinks and it was fantastic!
   

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8. A

   Aaliyah

   Orlando1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   The vibe of the place is great! Food & drinks are disgusting, over hyped at its best. Or maybe I ordered the wrong things.
   

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9. A

   Ashley

   Hawaii1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   so much fun! We were there for dance competition and our dancers loved it!
   

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10. K

    Katherine

    Fort Lauderdale1 review

    1.0

    Dined on 24 February 2025

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2

    Came here on the expectation that it’s going to be great food and a great variety of food along with the ambiance. It was extremely loud, nothing we can’t handle. The menu was limited, what they show online is not what they have in store. Ordered penne alfedo and it was just pasta with some Parmesan cheese it was horrible and not worth the $30 I paid. Didn’t have silverware or napkins, had to ask multiple times. Restrooms were gross. Paid $100 not including the tip for a plain Cesar salad, chicken wings, and dry pasta. Never again.
    

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