Sugar Factory - Orlando

Review summary

1. j

   jessica

   Charleston

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   This restaurant needs a remodel. It was dirty and falling apart. Food was good but overpriced. Not what we were expecting.
   

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2. J

   Jen

   Raleigh

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We weren’t visited by a server until we had been sitting for over 5 minutes. Then we were told they were out of all burgers and onion rings…at 7 on New Years Eve. We asked if we could substitute items on the sampler platter due to them being out, but were told the computer system wouldn’t allow that…and the server just walked away.
   

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3. H

   Hadessah

   Charleston

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They were out of everything from hot cocoa, to burgers, appetizers, and some people from our party received their food 1 hour after everyone else. Overall it was an unpleasant experience.
   

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4. F

   Frenishya

   Orlando

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We made a reservation here since we were coming from out of town. They didn’t have enough menus for my party of 7. Then she proceeded to tell us what was not offered or what they didn’t have which was half of the menu. Ok fine. We ordered which most ordered burgers since most things were not available. She then came back and said they had no burgers. She did apologize but we ended up leaving as nothing was really left to order on the menu. Very disappointed. Ruined our New Year’s Eve plans.
   

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5. N

   Niall

   Dundalk

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Shocking experience. Ended up walking out as we were told over half of the menu wasn't available. New Years Eve you would expect the place to be bustling. Far from it. Servers more interested in talking to each other and what seemed to be drinking on the job. What food establishment doesn't have any burgers to sell despite having nearly 20 burger options on the menu. AVOID.
   

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6. Y

   Yolanda

   Raleigh

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Our disappointment with Sugar Factory Orlando was significant. During our vacation the week of New Year’s, this establishment was out of nearly all the food and specialty shakes advertised on the menu. The absence of a Sugar Factory in our State prompted the deliberate inclusion of this restaurant in our itinerary; however, upon check-in, we were informed that they were nearly out of all food items. A handwritten list of unavailable items was present, and it was notably extensive. The restaurant was largely unoccupied, and the reasoning is clear: there was a lack of options available. Given the high volume of tourists in Orlando, Sugar Factory should have adequately prepared to accommodate the demand. This represents inadequate planning and is not acceptable.
   

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7. M

   Michael

   Alabama

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Got there on time for a 6:00PM reservation on a Sunday and 3/4 of the menu was unavailable including 95% of the Christmas menu. Like how do you run out of "Hot Drinks" at check in they mentioned some items would not be available but when the server got to us they informed us of so many more items not available. So we left and did not even eat.
   

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8. J

   Jessie

   VIP

   Indiana

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 1

   This restaurant has really went down in the past year. The bathrooms were disgusting, broken faucet, dirty, stinky and broken toilet. The restaurant was so cold everyone in there was shivering. Very disappointed to see the condition it was in, we really did enjoy this at one time. I hope it makes it.
   

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9. J

   Justin

   Tampa

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   This place used to be good! Has gone done hill! Pasta dry. Anything with cheese seems like it’s been sitting there. They were out of everything. The place was not clean. Last time we were there last year really great. Not worth spending $300 for food. Just my opinion.
   

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10. C

    Christine

    VIP

    Orlando

    16 reviews

    3.0

    16 reviews

    Dined 5 days ago

    1. Overall 3
    2. Food 2
    3. Service 1
    4. Ambience 2

    This was the most overrated experience I've ever had, and I'm an Orlando native with Disney passes. There was zero server support for the bartender who was also our waitress and the only reason we stayed. The manager had his family there, being loud, disruptive and unhelpful to customers. There were multiple staff just wandering aimlessly - 2 women sitting around "hosting" and the temperature inside the restaurant was blow zero. We literally spent $200 on 3 drinks and some eggs. Id recommend they half the sugar drinks, double the staff involvement and cut the manager.
    

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