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Sugar Factory - Orlando, Orlando, FL

Sugar Factory - Orlando

3.1
3.1
7581 Reviews
$31 to $50
Contemporary American

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2 people
7:00 pm
Booked 42 times today
  • Great for creative cocktails
  • Lively
  • Good for special occasions
Sugar Factory Orlando features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. We also will be serving brunch on Saturday and Sunday between 10:00 AM- 2:00 PM. Reservations are HIGHLY recommended for any day that you are wanting to dine with us.

*20% Service Charge will be added to All parties of 6 or more*
Private dining

Private dining

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Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    Contemporary American, Comfort Food, Bar / Lounge / Bottle Service
  • Hours of Operation
    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm
  • Phone number
    (407) 270-7082
  • Website
    https://sf3.sugarfactory.com/orlando-fl
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs. Please contact orlandoparties@sugarfactory.com for all reservations and event inquires for parties of 12 or larger.
  • Private party contact
    Rachael Gorodnick: (407) 270-7082
  • Location
    8371 International Drive, Orlando, FL 32819
  • Area
    I Drive / Sand Lake
  • Cross Street
    Mercado Way
  • Parking details
    Free parking garage for Icon Park or Valet
  • Public transit
    IDrive Trolley
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

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Menu

View menu on restaurant's website

What 7,581 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.1
3.1 based on recent ratings
  • 3.2Food
  • 3.4Service
  • 3.2Ambience
  • 2.8Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews
Sugar Factory in Orlando offers a lively atmosphere perfect for celebrations, with energetic staff and fun desserts. It's a vibrant place for birthdays and group gatherings, where "nacho was the best" and "the staff and entertainment is awesome." While some reviews mention wait times and menu availability, the overall experience is enhanced by the unique ambiance and exciting drinks.

7,581 Reviews

  1. Aaliyah

    Orlando

    1 review

    1.0

    1 review

    Dined today

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5
    I visited Sugar Factory last night to celebrate my 30th birthday, and it was a terrible experience. Our food took 30 to 45 minutes to arrive, and we had to repeatedly remind our waitress to bring the drinks we ordered when we first sat down. To make matters worse, several items we ordered were unavailable, and we were only informed after waiting a long time. I was supposed to receive a birthday song, but the waitress didn’t ask about it until my party was ready to leave, at which point I no longer wanted it. The service was disorganized, and the manager was extremely unprofessional, arguing with members of my party when we raised concerns about the service and food. Additionally, the waitress failed to card anyone in my party for alcoholic beverages, which is not only irresponsible but also a legal issue. Overall, the lack of professionalism, poor service, and disregard for basic protocols made this an awful experience. I would not recommend THIS Sugar Factory location for anyone celebrating a special occasion or expecting quality service.

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  2. Melissa

    Orlando

    1 review

    2.0

    1 review

    Dined 1 day ago

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 3
    We tried ordering several items but were all out of their signature dishes on the menu that we tried order after six try’s we finally found something that they had in the kitchen. The waiter was amazing and very apologetic, he tried is best considering they had no food to serve.

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  3. Shannon

    Charlotte

    1 review

    3.0

    1 review

    Dined 1 day ago

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 2
    They were out of many things in the restaurant, including sparklers for bday celebration. That is the whole reason we came to eat there

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  4. Nikki

    Fort Lauderdale

    2 reviews

    5.0

    2 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We Had An Amazing Time! Great Vibe, the server was amazing! And everything was perfect! I have been to the Miami & Delray Beach Location as well and this one was a blast! The only negative was the women’s bathroom it was one Tiny bathroom so it was a wait to go to the restroom! But everything else was perfect

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  5. Brandy

    Tallahassee

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We had three different waiters in 20 minutes without getting any drinks or service. They were out of everything tequila, champagne, wine and cheese. Turn around and walked out and went down the street to the yard house.

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  6. Beatriz

    Orlando

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    My son loved his birthday experience at the sugar factory

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  7. Ronna

    New York City

    4 reviews

    5.0

    4 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had a wonderful time! The food was excellent and the dessert top it off! What a great experience!

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  8. Lyndsey

    Orlando

    1 review

    5.0

    1 review

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We went for my daughter’s 13th birthday and we had an amazing time!!!

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  9. Grace

    Orlando

    6 reviews

    3.0

    6 reviews

    Dined on 10 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 1
    It was ok. I have been to Sugar Factory in Miami area twice and it was more alive and party vibe. The one in Orlando was quiet and not much going on. The bathroom needed some repairs and the door was being painted as we walked in and out. I guess it was a slow day. Our server was nice and attendant us well.

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  10. Jennifer

    Orlando

    1 review

    3.0

    1 review

    Dined on 10 November 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4
    Not impressed with the service. The door manager was not friendly and our server forgot a dinner, a drink, and never checked to see if we needed anything. Wasn’t worth the wait.

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FAQs

Sugar Factory - Orlando is rated 3.1 stars by 7581 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
7:00 pm
Booked 42 times today
Google Map for Sugar Factory - Orlando

8371 International Drive, Orlando, FL 32819

Dining areas

Additional information

  • Cross Street
    Mercado Way
  • Area
    I Drive / Sand Lake
  • Hours of Operation
    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm
  • Price
    $31 to $50
  • Cuisines
    Contemporary American, Comfort Food, Bar / Lounge / Bottle Service
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Free parking garage for Icon Park or Valet
  • Public transit
    IDrive Trolley
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine
  • Website
    https://sf3.sugarfactory.com/orlando-fl
  • Phone number
    (407) 270-7082
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs. Please contact orlandoparties@sugarfactory.com for all reservations and event inquires for parties of 12 or larger.
  • Private party contact
    Rachael Gorodnick: (407) 270-7082

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