Sugar Factory - Glendale

Name: Sugar Factory - Glendale
Address: 9375 West Coyotes Boulevard, Glendale, AZ, United States, 85305
Telephone: (623) 432-1220
Price range: $31 to $50
Rating: 3.2

3.2

421 Reviews

$31 to $50

American

Make a booking

2 people

21 Jan 2025

7:00 pm

Booked 10 times today

Great for creative cocktails
Good for special occasions
Charming

Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands in Arizona with their new Glendale location. The family-friendly, high-energy, celebration destination known for its sweets and treats is set to open this month in .

“Our high-energy, sweet restaurant is enjoyed by guests across the US, and we’re excited to introduce our brand to the residents of Phoenix,” shares Sugar Factory owner Charissa Davidovici. “From our colorful and vibrant dishes, to our over-the-top desserts, every moment at Sugar Factory Glendale will offer guests an extremely memorable and instagrammable experience from the minute they walk in to the minute they leave.”

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
American, Dessert, Comfort Food
Hours of Operation
Mon–Wed 11:00 am–11:00 pm Thu 10:00 am–11:00 pm Fri, Sat 10:00 am–2:00 am Sun 10:00 am–10:00 pm
Phone number
(623) 432-1220
Website
https://sf3.sugarfactory.com/glendale-az
Payment Options
AMEX, Diners Club, Discover, Mastercard, Visa
Dress code
Smart Casual
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

Location
9375 West Coyotes Boulevard, Glendale, AZ 85305
Area
Glendale
Parking details
None
Additional
Bar/Lounge, Full Bar, Late Night, Weekend Brunch, Wheelchair Access

What 421 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.2

3.2 based on recent ratings

3.3Food
3.1Service
3.5Ambience
2.8Value

Noise • Energetic

Loved For

West Valley
Great for brunch
West Valley
Child-friendly
West Valley
Lively

Review summary

AI-generated from verified diner reviews

Sugar Factory - Glendale offers a whimsical dining experience with "fun atmosphere" and "phenomenal service" highlighted by servers like Joseph and Bryan. The restaurant is celebrated for its "cute and thematic presentation" of food, making it a great spot for birthdays and photo opportunities. While drinks are "gigantic and packed a punch," some patrons have noted areas for improvement, including service speed and menu availability.

421 Reviews

S
Sandra
Phoenix
1 review
1.0
1 review
Dined 2 days ago
1. Overall 1
2. Food 2
3. Service 1
4. Ambience 1
Overpriced, poor customer service, bland food, dirty, unorganized staff
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R
Raleisa
Phoenix
1 review
1.0
1 review
Dined 3 days ago
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 1
Very disappointed in the service my family and I received for my daughter’s birthday dinner. Our server was inattentive and never even refilled our drinks. Very poor service and overall experience. Not pleased at all. When I made the reservation, I requested that the service be special, as my kiddo was celebrating a milestone birthday. Upon being greeted, the greeter knew it was a birthday due to the reservation. Our server didn’t even acknowledge my kiddos birthday. At the end of service, our waiter “apologized” for the service due to the restaurant having more customers. I’m not sure if she’s the “head server” and thus unable to provide decent service, but the service we received was horrible and honestly, it ruined the experience. Don’t go to the Sugar Factory if you are celebrating any special event. If you do choose to celebrate an event there, expect less than subpar service and experience.
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W
Whitney
Phoenix
1 review
1.0
1 review
Dined on 12 January 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 4
We waited over 35 minutes for drinks, everyone’s water had black stuff floating in them, food look over an hour came 4 out of the 7 meals was sent back the Birria Tacos was 3 of the plates sent back. Over all beautiful atmosphere horrible service and food not worth the price at all.
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S
Scott
Phoenix
1 review
4.0
1 review
Dined on 11 January 2025
1. Overall 4
2. Food 5
3. Service 4
4. Ambience 5
Great food. Neat idea and experience. Only knock was they were out of stuff for coffee drinks and Corona which was one of only 3 beers listed on the menu. They actually had a couple more though. Should probably update menu, which had a lot of awesome options. Great burgers, fries, and milk shakes. Definitely worth a try.
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L
Lynette
VIP
Phoenix
2 reviews
5.0
2 reviews
Dined on 11 January 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We were there for brunch on a Saturday. Great service. Great food! The girls loved the decor! We took a lot of photos!
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V
Veronica
Phoenix
1 review
1.0
1 review
Dined on 6 January 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
The server was polite but had to many parties to attend and neglected faster service to the rest. Lack of food, they had ran out of a lot of food. Food we did get was cold. Ate because we were hungry. Never received appetizers and still tried charging us, once we told the waitress, she removed it. A lot of unhappy customers, they even told us. But sure if we’ll go again
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J
Josaline
Los Angeles
1 review
5.0
1 review
Dined on 5 January 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great service! Staff was very kind and attentive, really phenomenal. Loved our waiter Joseph and the rest of the support staff. We had a fun experience. Food was good and presentation of the food was cute and thematic. It’s so much food, we didn’t get past the appetizers.
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J
Janel
Las Vegas
2 reviews
3.0
2 reviews
Dined on 1 January 2025
1. Overall 3
2. Food 3
3. Service 2
4. Ambience 4
We love Sugar Factory. For the amount of customers there, our service was ok. The food was good. We will continue to go to this location, however, the service needs to improve.
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A
Aaliyah
Phoenix
1 review
2.0
1 review
Dined on 23 December 2024
1. Overall 2
2. Food 1
3. Service 5
4. Ambience 2
Food is so Expensive for the quality to be so poor and disgusting
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B
Brittny
Phoenix
1 review
5.0
1 review
Dined on 12 December 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
The Cajun pasta was delicious. The burgers are huge and tasty with an epic presentation. Kelly was so nice and kind. My kid really enjoyed their birthday experience here.
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FAQs

Sugar Factory - Glendale is rated 3.2 stars by 421 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

21 Jan 2025

7:00 pm

Booked 10 times today

9375 West Coyotes Boulevard, Glendale, AZ 85305

Additional information

Area
Glendale
Hours of Operation
Mon–Wed 11:00 am–11:00 pm Thu 10:00 am–11:00 pm Fri, Sat 10:00 am–2:00 am Sun 10:00 am–10:00 pm
Price
$31 to $50
Cuisines
American, Dessert, Comfort Food
Dining style
Casual Elegant
Dress code
Smart Casual
Parking details
None
Payment Options
AMEX, Diners Club, Discover, Mastercard, Visa
Additional
Bar/Lounge, Full Bar, Late Night, Weekend Brunch, Wheelchair Access

Website
https://sf3.sugarfactory.com/glendale-az
Phone number
(623) 432-1220
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

Sugar Factory - Glendale

Make a booking

Additional information

Menu

What 421 people are saying

Overall ratings and reviews

Loved For

Review summary

FAQs

How is Sugar Factory - Glendale restaurant rated?

Is Sugar Factory - Glendale currently accepting bookings?

Make a booking

Additional information