Sugar Factory - Detroit

Review summary

1. M

   Melanie

   Detroit

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible service, watched a MANGER take money from someone waiting to be sat the wait time was over an hour, he checked in after us and was seated within seconds. Waitress was horrible didn’t even check on us or anything and add 40% tip to our bill. It was terrible do not go here.
   

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2. C

   Cait

   Grand Rapids

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a reservation and walked into the restaurant with 15+ standing at the door and half the restaurant empty the hosts had no idea what they were doing and didn’t even check for reservations and told us it would be 1-2 hour wait even with reservation. super cool place but needs to get its seating issues solved
   

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3. t

   trisha

   Detroit

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The music was way too loud! Think of a club scene where you can’t hold a conversation. Out of most menu options. Food was bland, desserts were great. I’d recommend only going for dessert. Service took forever, and that is the worst since you are dining with kids. Some dinners came after everyone was done and we had to remind the server many times. Maybe the experience would be better if it wasn’t a busy night over Christmas break. Very disappointing and pricey $$$.
   

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4. V

   Vanessa

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We left before we even got water because we brought our kids with us because we thought it was supposed to be a kid friendly place and the music was so loud they were literally crying to leave. Felt like we were in a night club at 5pm with our children.
   

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5. P

   Patricia

   Detroit

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   My 10-year old wanted to go here as one of his Christmas gifts. We have been to this location 4-times each time it has not been a pleasant experience. Even though we made reservations weeks in advance we waited 30-minutes for a table. Once finally seated we waited 20-minutes for our server to arrive at our table. When we were leaving the restaurant we stopped at the candy shop. It was junky (boxes everywhere) and sparsely stocked with candy. My 10-year old selected a candy and we waited 10-minutes for someone to show up to ring us up. After a 10-minute wait we left the candy there. This service is typical of my experience each and every time I go there. Wouldn’t ever go but my child loves it there.
   

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6. L

   Laura

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Stopped accepting Groupon for whatever reason, Spin dip tasted like it was frozen, high prices, server was awesome
   

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7. R

   Rei

   Detroit

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Came here for a date night and Jay, our server, was great! He made sure we had everything we needed and went above and beyond, will definitely be beck!!
   

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8. T

   Tammy

   Toledo

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our waiter wax amazing , our hostess not so much , we had a 10 person table and she tried to set us at a 8 person table and pull another table up by the exit door , thankfully the manager told her she couldn’t do that . It was on spite if you ask me because I made reference that I made this reservation in November and it was a special night out and she treated us like we just walked in off the street and even told us a table was ahead of us. But overall it worked out in the end and we enjoyed ourselves.
   

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9. j

   jamilia

   Detroit

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Made reservations for 6p, wasn’t seated until almost 7p (6:50p). They didn’t have a turkey burger, ordered something different, they didn’t have my nieces shake, ordered something different, never brought my Pepsi. I can say I went, won’t return.
   

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10. J

    Jenny

    San Francisco

    2 reviews

    4.0

    2 reviews

    Dined 2 days ago

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    Plan ahead. Portions are large and delicious. If you want to experience a meal and a dessert- and you should- bring a buddy to split it with you. Rainbow sliders, flatbread pizza, chicken sandwiches all amazing!!!
    

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