Sugar Factory - Chicago River North

Review summary

1. P

   Paige

   Chicago1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time there and enjoyed it so much so glad i could give my children the experience ❤️
   

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2. OT

   OpenTable Diner

   Columbus1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 2

   We were put in a side room with a large party with a lot of kids running around and screaming. It took awhile to finally order but the food did come fast. There was a floatie in 1 cup of water and my alcoholic drink was unconsumable. I got a sorry, new bartender. Would not recommend.
   

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3. M

   Maria

   Chicago3 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Overall our server was great…. I was taken by surprise that we were charge 20% service fee and told by the waiter that it doesn’t go to them. It goes to paying every hosts hourly wages and if we did extra tip he would then get that . Like WTH….. don’t be shady like that to the poor waiter. Also don’t tell me toward the end and why do i have to pay everyone’s hourly pay, prices are already high. I felt bad for the waiter because he was great and of course gave him extra . However Wouldn’t go again base on the companies ethics of charging us even more because they have to pay hourly wages not my fault.
   

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4. T

   Trina

   Detroit2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for family or friend gathering? Drinks are great and food is tasty! Photographer shared beautiful photos to purchase as keepsakes. Fun time!
   

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5. OT

   OpenTable Diner

   Chicago1 review

   2.0

   Dined on 8 March 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   Ehhhhhh. Staff was nice , short handed maybe but saw the bus boy more the waitress
   

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6. S

   Sharonda

   Chicago2 reviews

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was amazing it was my daughter 5 th birthday. She absolutely enjoyed her self and so did I. The wait was short we did arrive a bit early but the staff still set us down. The food was right in time and absolutely delicious. I wanna say thank you again for making my daughter's birthday everything.
   

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7. OT

   OpenTable Diner

   San Francisco1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had reservations for 845 and was waiting for about 35 minutes checked in and they didn’t see me until I reached out to another person.  very unprofessional and our waiter never came to check up on us. The crazy thing about this establishment gratuity is already even though they definitely didn’t deserve it at all. Spent way too much for the service I didn’t receive.
   

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8. K

   K VIP

   Chicago4 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughter had an amazing time for her birthday, food and drinks amazing 10/10
   

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9. l

   leAnn

   Chicago3 reviews

   2.0

   Dined on 28 February 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   We had a reservation at 5:00. Had to wait 10 mins before being seated, where they than sat us in the back where we were the only ones in that room. Felt completely detached from everyone else in the restaurant. Service was fine. Food was good. The rainbow burgers are fun and tasty. The rest of the food not as good as those. Shakes are very impressive. Very expensive for what you get. Other famous shake places have a much better atmosphere and value.
   

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10. S

    Sharon

    Chicago1 review

    5.0

    Dined on 26 February 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Great birthday experience. Staff was amazing and I loved the environment
    

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