Sugar Factory American Brasserie Restaurant

Review summary

1. L

   LOUISE

   Unspecified1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our first dining experience at Sugar Factory and found a varied and very tasty selection on the luncheon menu. Waitress was so kind and professional. Was disappointed we couldn't choose from a dinner menu; however, missed dinner reservation by 1 hour. Will definitely return for dinner in the near future. Thank you Bally's.
   

   Is this helpful?

2. D

   Debbie

   Philadelphia1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great service. April was our waitress and she is the best. She is always friendly and very attentive. She is the reason we eat there. We had gotten bad service before and tried one more time and April changed our opinion of the Sugar Factory for the better.
   

   Is this helpful?

3. R

   Ricky

   Philadelphia1 review

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was subpar. Cool looking pancakes and milkshakes but too much fluff and the actual food not that great. Asked for a goblet menu twice-never received. So we did not get goblets for our 13 year Olds birthday. Offered ice cream as treat after waiting for 20 minutes for the check. They were NOT busy at all. We didn't stay for the free ice cream. Burgers were good but careful the menu description does not match the food you get. The cheesy did not say anything about Mac and cheese on the burger. It's a cool place but service sucks way over priced and food is meh.
   

   • 

   Is this helpful?

4. B

   Bernadette

   Richmond87 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Breakfast/brunch for 8 Well done Ryan- our server!!
   

   Sugar Factory American Brasserie RestaurantResponded 7 days ago

   Thank you so much for your kind words, Bernadette! We’re thrilled to hear you enjoyed visiting Sugar Factory at Bally’s Dover. We look forward welcoming you back soon.
   

   Is this helpful?

5. M

   Merie

   San Francisco9 reviews

   3.0

   Dined on 17 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   My daughter really enjoyed the chicken fettuccine. The dessert was yummy. The serving time is slow . They messed up her order first and had to redo . So we put our desserts order in soon as we got our food . And than waited for the check
   

   Is this helpful?

6. M

   Miranda

   Philadelphia1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The service was honestly terrible! I get it was probably a busy night for them, but we did not see our waitress after she brought us water and took our order. We then waited an hour for food, and was never told if when it would be ready. Food was mediocre for the price. Of course kids thought it was a cook experience and enjoyed the milkshakes. Most likely won’t go there again.
   

   Is this helpful?

7. OT

   OpenTable Diner

   Baltimore1 review

   4.0

   Dined on 25 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was good and fast service. Reservation was for 5:00 pm, table was ready early.
   

   Sugar Factory American Brasserie RestaurantResponded 7 days ago

   Thank you so much for your kind words! We’re thrilled to hear you enjoyed visiting Sugar Factory at Bally’s Dover. We look forward welcoming you back soon.
   

   Is this helpful?

8. D

   Dawn

   Las Vegas2 reviews

   3.0

   Dined on 25 January 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great atmosphere and service was excellent. $5 for a regular cup of coffee was insane. Probably will not return for breakfast but will consider specialty drinks and desserts in the future.
   

   Is this helpful?

9. D

   Dona

   Philadelphia5 reviews

   3.0

   Dined on 16 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Personally the food was good, but I think it is overpriced
   

   Is this helpful?

10. R

    Robert

    Philadelphia11 reviews

    5.0

    Dined on 14 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Excellent service. Excellent food. Drinks and deserts are unique.
    

    Sugar Factory American Brasserie RestaurantResponded 7 days ago

    Thank you so much for your kind words, Robert! We’re thrilled to hear you enjoyed visiting Sugar Factory at Bally’s Dover. We look forward welcoming you back soon.
    

    Is this helpful?