Sugar Factory American Brasserie Restaurant

Review summary

1. R

   Ricky

   Philadelphia

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was subpar. Cool looking pancakes and milkshakes but too much fluff and the actual food not that great. Asked for a goblet menu twice-never received. So we did not get goblets for our 13 year Olds birthday. Offered ice cream as treat after waiting for 20 minutes for the check. They were NOT busy at all. We didn't stay for the free ice cream. Burgers were good but careful the menu description does not match the food you get. The cheesy did not say anything about Mac and cheese on the burger. It's a cool place but service sucks way over priced and food is meh.
   

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2. B

   Bernadette

   Richmond

   87 reviews

   5.0

   87 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Breakfast/brunch for 8 Well done Ryan- our server!!
   

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3. M

   Merie

   San Francisco

   9 reviews

   3.0

   9 reviews

   Dined on 17 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   My daughter really enjoyed the chicken fettuccine. The dessert was yummy. The serving time is slow . They messed up her order first and had to redo . So we put our desserts order in soon as we got our food . And than waited for the check
   

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4. M

   Miranda

   Philadelphia

   1 review

   2.0

   1 review

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The service was honestly terrible! I get it was probably a busy night for them, but we did not see our waitress after she brought us water and took our order. We then waited an hour for food, and was never told if when it would be ready. Food was mediocre for the price. Of course kids thought it was a cook experience and enjoyed the milkshakes. Most likely won’t go there again.
   

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5. OT

   OpenTable Diner

   Baltimore

   1 review

   4.0

   1 review

   Dined on 25 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was good and fast service. Reservation was for 5:00 pm, table was ready early.
   

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6. D

   Dawn

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined on 25 January 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great atmosphere and service was excellent. $5 for a regular cup of coffee was insane. Probably will not return for breakfast but will consider specialty drinks and desserts in the future.
   

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7. D

   Dona

   Philadelphia

   4 reviews

   3.0

   4 reviews

   Dined on 16 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Personally the food was good, but I think it is overpriced
   

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8. R

   Robert

   Philadelphia

   11 reviews

   5.0

   11 reviews

   Dined on 14 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service. Excellent food. Drinks and deserts are unique.
   

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9. A

   Arianna

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The vegetarian burger was very delicious and the fries too!!
   

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10. N

    NICKOLE

    Baltimore

    13 reviews

    3.0

    13 reviews

    Dined on 29 December 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    Food wasn’t great especially for the prices. My salmon was overcooked. Hot chocolate had a nasty chalky taste. Wings were the best thing. Server was nice. Reservations noted birthday & it wasn’t acknowledged.
    

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