Sugar Factory American Brasserie - Atlanta

Review summary

1. C

   Cricket

   Charlotte1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   This was not a great experience at all. The place was dirty and the service was subpar. I had to get up to ask for assistance more than once. I will not be returning.
   

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2. K

   Keshia

   Atlanta5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   Celebrating my daughter’s 10th birthday! I appreciate everyone.
   

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3. AW

   AliciaW

   Coastal Georgia2 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Honestly not worth the hype. Way overpriced for what you get. I was very underwhelmed with the atmosphere as it is nothing like what I’ve seen from pictures/videos of other locations. Service was okay, kind of slow especially considering it was a Sunday at 11:30 and there was barely anyone there. Food was okay, not worth the price at all. I knew going there it would be expensive but was willing to pay it for the experience but it was underwhelming and disappointing. Restaurant was not the cleanest either. Bathrooms were rough looking. Baseboards against the bar were very dirty. Honestly would not go back
   

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4. K

   Kaitlyn

   Alabama1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Disappointed. Dirty. Took 1hr 20 food. Nice staff.
   

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5. N

   Natosha

   Unspecified1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great thanks to Kennedy. Food came out in a timely manner and energy was high
   

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6. V

   Victoria

   Unspecified1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was very poor, server was not knowledgeable about the items on the menu. Food was good but for the money I expected way better service and better energy.
   

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7. OT

   OpenTable Diner

   Atlanta1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It good for a I did it definitely I would go back if I was in the area
   

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8. OT

   OpenTable Diner

   Alabama2 reviews

   2.0

   Dined on 1 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Took over 1 hr and 30 min to get seated! Very crowded and the food was cold when it came to the table. Drinks were full of ice. Very hip environment but if you’re going for food I can think of tons of better places!
   

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9. OT

   OpenTable Diner

   San Francisco1 review

   3.0

   Dined on 1 March 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   The ambience and atmosphere is great but the food is subpar and overpriced
   

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10. K

    Kiesha

    Atlanta1 review

    5.0

    Dined on 27 February 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Our host Henni was amazing I love him and I will be back again to celebrate another birthday I hope I get him again. Henni was very patient I had a party of 20. Thank you sooo much Henni see you soon friend
    

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