Sugar Factory American Brasserie - Atlanta

Review summary

1. L

   Lakera

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   We enjoyed the entertainment. The food was not worth the price. We had to send multiple items back because was it’s not right. The manager tried to charge us for item we sent back and had not been touch. Our waitress was okay but could have check on us more.
   

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2. F

   Francisco

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Henni was an amazing server and my daughter really enjoyed the performance, she said it was immaculate!!!!
   

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3. G

   Gianna

   Jacksonville

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing, energy was great, Niyah did a wonderful job and we had such an amazing time because of her customer service and bartending!!!
   

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4. M

   Marketta

   Charleston

   4 reviews

   1.0

   4 reviews

   Dined on 15 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unfortunately we reserved a table, waited about 45 minutes to get seated and just decided to leave. We’ll try another location one day
   

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5. J

   Jazmin

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined on 15 December 2024

   1. Overall 4
   2. Food 1
   3. Service 3
   4. Ambience 5

   My food came after everyone in my party ate. They couldn’t accommodate us with our appetizer which was just a Cesar salad. But it was for my daughters’ bday so I didn’t want to ruin her bday, but I thought the manager could have been more accommodating due to all the food issues we experienced.
   

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6. M

   Missy

   Orlando

   2 reviews

   1.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   What’s the point of having a reservation if you still have to wait for over an hour to be seated? Then to be told that they ran out of certain popular menu items. Bathrooms were disgusting. Manager was rude and incompetent, but our server was wonderful and the only silver lining to this less than subpar experience. We will not be back.
   

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7. M

   Megan

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined on 14 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   If you like loud, outgoing, entertaining dining. This is the place for you. However if you don’t, I would steer clear. If you are claustrophobic, easily overstimulated, Noise sensitive do not go here. Although very entertaining for birthdays, anyone under the age of 7 probably better find yourself a better restaurant to celebrate. The moment we walked in we tripped and almost got hurt by the revolving door. Due to Christmas decor blocking the entrance made it hard to enter and exit, honestly a fire hazard and overall dangerous. The food was good, but not good enough given the outrageous price. If you expect to come in, eat, enjoy it a little then leave. Go elsewhere. We waited upwards to 30 minutes after we got seated to even get a drink order in. Then only half our tables food came out. Some were done eating entirely before other member of our party even got their food. Not to mention being given a fork to eat soup with.. seriously? I agree the staff could be over whelmed since it looked like they were running from table to table. But as the manager said “we are very busy” then maybe hire some additional staff? Excuses such as these, coming from a manager made it clear to us that they could give two craps about helping you celebrate any special occasion and just take your money after adding a high gratuity to larger parties, regardless of the level of service you receive. Will not be dining here again.
   

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8. S

   Sherrie

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   That was a very good experience for my granddaughter‘s birthday service was excellent. Food was very good. It was a little pricey, but the experience was worth it would definitely recommend.
   

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9. A

   Andy

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   830 reservation. Seated at 9:03. Ordered drinks and apps right away. One appetizer at 9:35 still no drinks. 9:37 2 drinks still missing 4. 9:40 one more drink still missing 3. No ketchup no ranch. Next drink at 9:45. Still missing 2. Next drink 9:47. 3 entrees at 9:49 still missing a drink. Next entree 9:50 still missing drink. Last drink 9:52. still missing entree (chicken and waffles) 10pm still waiting on last entree (chicken and waffles)” 10: 02 last entree. Shrimp burger no shrimp
   

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10. C

    Crystal

    Atlanta Metro

    1 review

    1.0

    1 review

    Dined on 14 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    The food tasted fine once it came out, but it took forever for everyone to get their food and one of our guests did not get her food until 45 minutes after everyone else had received theirs and our waiter was terrible. He had very rude etiquette. he was not very nice at all and we had five children with us And overall he does not need to be in the food industry if he doesn’t have a better attitude. 
    

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