Stonewood Ale House

Review summary

1. P

   Peter

   Chicago

   109 reviews

   vip
   4.0

   109 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was good except my salmon was undercooked in the middle. Our server was terrific.
   

   Stonewood Ale HouseResponded 1 day ago

   Thank you for sharing your feedback! We're glad to hear that you enjoyed the food overall, but we sincerely apologize for the salmon not being cooked to your liking. We'll be sure to address this with our kitchen team to ensure it doesn't happen again. We're also thrilled to hear that your server provided terrific service – we'll pass along your kind words to them. We hope to have the opportunity to serve you again soon and provide a flawless experience.
   

   Is this helpful?

   Report
2. W

   Wm .

   Chicago

   108 reviews

   vip
   5.0

   108 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great dining experience with, spectacular Christmas Decorations. Who ever was in charge of the decorations did a magnificent job. My server “A” could not have been better.
   

   Stonewood Ale HouseResponded 1 day ago

   Thank you so much for your kind words! We're thrilled to hear that you enjoyed your dining experience and the Christmas decorations. Our team takes great pride in creating a festive atmosphere for our guests, and it's wonderful to know that it made your visit special. We're also delighted to hear that 'A' provided excellent service – we'll be sure to pass along your compliments. We look forward to welcoming you back soon and wish you a very happy holiday season!
   

   Is this helpful?

   Report
3. t

   tutma

   Chicago

   40 reviews

   vip
   4.0

   40 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The bbq ribs is really good Prices are very reasonable Portions are huge Place is big but not busy Server Bianca was good Kept checking on our table
   

   • 
   • 

   Stonewood Ale HouseResponded on 19 November 2024

   Thank you for the wonderful review! We're thrilled to hear you enjoyed the BBQ ribs, and we're glad the portions and prices met your expectations. It's great to know that Bianca provided excellent service and kept you well taken care of. We hope to welcome you back soon for another great experience!
   

   Is this helpful?

   Report
4. R

   Richard

   Chicago

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delivered fast and service was excellent,
   

   Stonewood Ale HouseResponded on 19 November 2024

   Thank you for the great review! We’re so glad to hear that your food was delivered quickly and that you had excellent service. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
5. N

   Nadine

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service! Very large bar area for watching sports
   

   Stonewood Ale HouseResponded on 19 November 2024

   Thank you for the fantastic review! We're so glad you enjoyed the food and service. We’re also happy to hear you appreciated our spacious bar area for watching sports. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
6. J

   Joan

   Chicago

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stonewood Ale House has a good variety of choices for food and drinks. The meatloaf entree is my favorite and never disappoints. This is a nice place for a group to meet with various food and drink selections for all.
   

   Stonewood Ale HouseResponded on 19 November 2024

   Thank you for the wonderful review! We're so glad to hear you enjoy the variety of food and drinks, and it’s great to know the meatloaf is a favorite that never disappoints. We agree, it’s the perfect spot for a group to gather and enjoy a wide range of options. We look forward to welcoming you and your group again soon!
   

   Is this helpful?

   Report
7. H

   Hunter

   Chicago

   1 review

   4.0

   1 review

   Dined on 9 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was really good service was pretty slow but everyone was nice
   

   Stonewood Ale HouseResponded on 19 November 2024

   Thank you for your feedback! We're glad to hear you enjoyed the food and found the staff to be friendly. We apologize for the slower service and will work to improve the timing of our orders. We appreciate your understanding and hope to have the chance to serve you even better next time!
   

   Is this helpful?

   Report
8. L

   Leslie

   Chicago

   1 review

   3.0

   1 review

   Dined on 8 November 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Excellent food. Server was perhaps slightly too attentive. The bill came with glass of wine priced significantly higher than it was on menu. Our server advised we had an old menu and went to get manager. The manager pointed out that menu says prices are subject to change, said we got a much better wine, and blamed the server for failing to notify us. I felt that was a pretty poor way to treat the staff when, to me, it’s the manager’s responsibility to make sure menus are correct and/or to place notices on the tables. Take notice that the menus are not necessarily accurate.
   

   Stonewood Ale HouseResponded on 19 November 2024

   Thank you for taking the time to share your experience. We’re glad to hear you enjoyed the food and that the service was attentive, though we sincerely apologize for the confusion regarding the wine pricing. We understand how frustrating that can be. While prices are subject to change, we agree that it's important to ensure our menus are up-to-date and that guests are well-informed. We will certainly take your feedback to heart and work to improve in this area. Your comments regarding the interaction with the manager are also appreciated, and we’ll address this with our team to ensure a more seamless experience in the future. We hope you’ll give us another chance to provide a better experience next time!
   

   Is this helpful?

   Report
9. D

   Don

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined on 23 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fast service. Hot food. Our waiter Angel was the best.
   

   Stonewood Ale HouseResponded 7 days ago

   Thank you for your kind words! We're so glad to hear you enjoyed the fast service and hot food. We'll be sure to pass along your compliments to Angel – we’re lucky to have him on our team! We look forward to welcoming you back soon!
   

   1 person found this helpful

   Report
10. J

    Joy

    Chicago

    17 reviews

    5.0

    17 reviews

    Dined on 19 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent server and food. Didn’t have to wait long for our table as we did make a reservation. Great experience.
    

    Stonewood Ale HouseResponded 7 days ago

    Thank you for the wonderful feedback! We're thrilled to hear you had an excellent experience, from the food to the service. We're also glad the reservation made your visit smooth and seamless. We look forward to welcoming you back for another great meal!
    

    1 person found this helpful

    Report