Sticks'n'Sushi - Battersea

Review summary

1. D

   Dorota

   London

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   We used to go to S&S in Greenwich, and it was out first time at Battersea location. The service was below acceptable in comparison to the service we always received in Greenwich. Staff was not present, we had to ask for everything twice, ask multiple times for plates and empty glasses to be taken away as it was piling up as we continued through our meal. The waitress was visibly annoyed for whatever reason, no one asked us about the food- we felt like in a cheap diner. We had to chase the waiter for each round of drinks and for basic service. The place was filled with staff, yet there was visibly either no training provided or they were all young, inexperienced people. Complete disappointment. A place with lovely food killed by the noisy, canteen-like ambience and inattentive staff. Not worth the money you pay.
   

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2. H

   Hannah

   Kerry

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing and service outstanding really enjoyed our night. The California rolls are 10/10
   

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3. S

   Sam

   London

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service - especially the sushi, will go back
   

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4. A

   Anne-marie

   Liverpool

   8 reviews

   4.0

   8 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Beef tataki was sublime A standout dish The sushi was good Sticks - average - odd combination of flavours, quite overpowering Nice vibe
   

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5. J

   Jane

   Surrey

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Excellent food. Staff friendly and helpful when we wanted to change the time of our reservation. Amazing menu choice. Only downside was restaurant quite noisy.. Would return.
   

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6. R

   Robert

   VIP

   London

   57 reviews

   5.0

   57 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Relatively new on BPS - very welcome addition - excellent food - we had Christmas set menu which was superb - fair price for good food.
   

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7. B

   Bhavik

   London

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and our waitress was excellent, she made the kids feel at home.
   

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8. L

   Laura

   VIP

   London

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food and ambience. Service a bit slow but overall great
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Laura, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed both the food and the ambiance. We appreciate your patience regarding the service, and we will certainly take your comments into consideration as we continue to enhance our guest experience. We look forward to welcoming you again soon. Best wishes Sticks'n'Sushi Battersea
   

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9. H

   Heba

   London

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I did not like the dishes nor the service. I won’t visit again
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Heba, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We would appreciate the opportunity to learn more about what went wrong. Please contact us directly so we can better understand your concerns and work to improve. We hope to hear from you soon. Best wishes Sticks'n'Sushi Battersea
   

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10. S

    Sadie

    London

    1 review

    2.0

    1 review

    Dined on 14 December 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 1

    We wanted to try the new Battersea location despite the negative reviews, but we wish we hadn’t! So many teething issues at this restaurant! Tables in our section way too close together so no room for the waiters to move between tables without pushing chairs/stepping on coats etc. The lights above the tables were too low and made it difficult to look directly across the table. Service was crazy slow (had to wait 15 mins by the door to get to our reserved table….) & we weren’t approached once the whole night, we had to stand up and get a member of staff for everything we needed (drinks, food, more drinks and the bill etc). Didn’t feel like they had allocated sections of the restaurant to specific staff so was all a bit of a free for all. Such a shame as we love sticks n sushi but this new one clearly is not at the same level as the other locations. The staff don’t know the dishes very well either. This is a reputable company with expensive but good food - however, the service at our meal totally did not meet that of what you’d expect at a £165 dinner (for two). Such a shame and just hope they take on all of the feedback as it’s letting the reputation down.
    

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