Starlite

Review summary

1. L

   Liudmila

   San Francisco

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The place is beautiful but unfortunately the experience was poor. I made a reservation with time but when I arrived I had to wait. When they finally had a table open we found the place was lovely, we ordered drinks and food and were there for hours consuming. Yet when we asked for the check I went to the restroom while my friend finished his wine and the hostess asked the rest of my friends to please leave now because they had other reservations. I brought my friends from out of town to visit this beautiful place and never had they ever been asked to leave a place while they were still finishing their wine. They were surprised and I was extremely disappointed.
   

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2. K

   Kathy

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Made reservation 10 days in advance. Seated in overflow space and basically ignored by the staff. Overflow space is like being in a cave. The whole reason for coming here is for the views. Waited 15 minutes before anyone even noticed we were there. We were poised to leave when we finally got waitstaff’s attention and decided to stay for one drink. That was the saving grace. The drinks were very good. TLDR if they seat you in the overflow space, do not bother staying.
   

   StarliteResponded 1 day ago

   Thank you for sharing your experience, Kathy. We sincerely apologize for your experience with seating and the delay in service. We take your feedback into consideration in hopes to improve the overall experience. At your convenience, please reach out to us directly as we'd love the opportunity to make your next visit memorable!
   

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3. T

   TZVETENINA

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Starlite is an amazing place if you want to have a magical experience! One of the best rooftop in San Francisco! The staff was so friendly and helpful. We were served right away! The drinks were DELICIOUS! Our bartender Mark was fantastic! And of course the locations and the view were breathtaking! I am definitely coming back!
   

   StarliteResponded 4 days ago

   Hi Tzvetenina! We’re so happy you stopped by! It’s wonderful to hear you had such a great experience. We’d love to have you join us again soon to keep the good times rolling!
   

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4. R

   Rick

   San Francisco

   15 reviews

   5.0

   15 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had another outstanding time at the Starlite last night. Everyone and everything was on point again.
   

   StarliteResponded 4 days ago

   Thank you for visiting, Rick! We’re so glad you had a fantastic time—come back soon!
   

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5. A

   Ade

   Houston

   11 reviews

   5.0

   11 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Starlite Bar never disappoints, and that’s thanks to the incredible team led by David, the amazing GM, and Lindsey, the hostess extraordinaire. Every time I visit, Lindsey ensures I’m seated at the perfect table, making the experience feel personal and special. David’s leadership is evident in the impeccable service and attention to detail that define Starlite. The atmosphere is unmatched, the drinks are always spot-on, and the vibe is just right. This place truly sets the bar high—I can’t wait to return!
   

   StarliteResponded on 18 December 2024

   Wow Ade, thank you for the amazing feedback! We’re so lucky to have incredible team members like David and Lindsey who dedicate themselves to make every visit special. We’re thrilled to hear you loved the vibe and drinks—can’t wait to see you back at Starlite soon!
   

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6. E

   Elena

   VIP

   San Francisco

   1 review

   2.0

   1 review

   Dined on 14 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Because of the automatic 20% gratuity, the server couldn’t be less interested in accommodating us, being friendly, or anything at all. They don’t list that their wine pours are very small, 6 oz with full glass pricing. An overall disappointment, considering the decor is quite cool.
   

   StarliteResponded on 18 December 2024

   Thank you for taking the time to share your feedback about your recent experience at Starlite. We truly appreciate all forms of input from our guests, and we take your concerns seriously. We are genuinely sorry to hear that your visit did not meet your- or our- expectations. Providing a memorable experience is our top priority. We value your support and hope to have the pleasure of serving you again. Please DM us your email address so we can reach out directly and make sure your next visit with us is remarkable.
   

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7. J

   Jenn

   San Francisco

   3 reviews

   2.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Everyone who worked here was rude. Good was good, but super small portions. Cocktails were good. The views are still the best thing about The Starlight Room.
   

   StarliteResponded on 18 December 2024

   Hello Jenn, thank you for taking the time to share this feedback. I am very sorry to hear about the experience you had at Starlite and I would like to apologize – and assure you that this is not typical for us. It is great to hear that our food and drinks were as enjoyable as our breathtaking views of the city! We would love the opportunity to welcome you back and provide you with the exceptional Starlite experience you deserve. I will personally oversee your visit to ensure it is memorable for all the right reasons. Please feel free to DM us at your convenience so we may make it right.
   

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8. J

   James

   San Francisco

   1 review

   1.0

   1 review

   Dined on 14 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were seated and 30 minutes later no server had even come to our table. The other tables around us also weren’t getting served either. We ended up leaving without ever being asked for our order. What’s even more troubling is that it wasn’t busy.
   

   StarliteResponded on 18 December 2024

   Hi James! Thank you for sharing these details with us. We are genuinely sorry to hear that your visit did not meet your- or our- expectations. Providing a memorable experience is our top priority. Please DM us with your email so we can reach out to make it right! We value your support and hope to have the pleasure of serving you in the future!
   

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9. M

   M

   San Diego

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cool vibe, awesome views. Hostess’ are amazing! Drinks were on point!
   

   StarliteResponded on 18 December 2024

   Hi M! Thank you so much for the kind words! We’re thrilled you enjoyed the vibe, stunning views, and amazing drinks. It's wonderful to know that our team ensured that you had the true Starlite experience! Hosting you was a pleasure, and we hope to see you again soon!"
   

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10. S

    Sara

    San Francisco

    6 reviews

    2.0

    6 reviews

    Dined on 8 December 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 3

    Missing drinks. Slow service- you have to get up and find them for anything. Didn’t get our fries till 1.5 hours into our visit… pretty view though!
    

    StarliteResponded on 18 December 2024

    Hi Sara, thank you for sharing your experience. We’re truly sorry to hear about the slow service and the missing items. We strive to provide a smooth and enjoyable visit for everyone, and your feedback helps us improve. If you'll give us the opportunity to make things right, please DM us your email address. We hope to see you again soon for a more memorable experience!
    

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