Splash Pool Bar & Grill at Four Seasons Hotel Baltimore

Review summary

1. P

   Pamela

   Baltimore

   3 reviews

   2.0

   3 reviews

   Dined on 27 October 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Maybe since I went on the last day it wasn’t a great experience. The pumpkins were really picked over and the food selection wasn’t great at all. The only activity for the children was drawing on pumpkins. Just to boring for a pumpkin patch.
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on 11 November 2024

   Hi Pamela, thank you for taking the time to share your thoughts with us on your visit to the Pumpkin Patch. We are sorry to hear you did not have a positive experience. We are constantly striving to improve, and your input will be shared with our team internally. We hope you will come back to visit us in the future.
   

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2. OT

   OpenTable Diner

   Caribbean

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All of the staff there was truly amazing. From Kassandra at the spa, to the pool manager Nick, to Hannah and Kyle. The fact that I remember all of their names after an entire day of being outside in a pumpkin patch with three kids, speaks volumes in itself. I had a wonderful time thanks to them. You guys are amazing!!
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on 11 November 2024

   Thank you so much for your kind comments about your visit to the rooftop Pumpkin Patch! We're thrilled you had such an exceptional experience, and that our entire team went above and beyond. We'll be sure to share your appreciation with them. We look forward to welcoming you and your family back soon!
   

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3. V

   Veronica

   Coastal Georgia

   1 review

   2.0

   1 review

   Dined on 26 October 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Horrible outside of the view!! After asking twice, waited almost 20 mins for a server. Food was served in room service containers; which were stacked, and left on the table for us to manage. Waited an additional 10-15 mins just for ketchup. Server was nice but not attentive; unfortunately, gratuity was already included: but definitely not earned. Pumpkins were not included in the ticket price; they were an additional $10 with gourds the size of my hand, being the only thing included in the price we paid to attend. The “painting” for children, were actually a plethora of nearly all dried out paint markers, and there were hardly any available pumpkins left that weren’t already painted. Spent nearly $300 for subpar, food, service, and experience!
   

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4. K

   Kimberly

   Washington DC

   1 review

   1.0

   1 review

   Dined on 25 October 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 4

   Or at all what I expected. Sub par service and activities
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on 11 November 2024

   Hi Kimberly, thank you for taking the time to share your thoughts with us on your visit. We are sorry to hear you did not have a positive experience with our staff and event. We are constantly striving to improve and ensure each of our guests has the best possible experience; your input will be shared with our team internally. We hope you will come back to visit us in the future.
   

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5. OT

   OpenTable Diner

   Baltimore

   11 reviews

   5.0

   11 reviews

   Dined on 25 October 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Very nice ambience, but the pumpkin event can be dangerous for little ones. I saw kids climbing up on the rails of roof top. They got the pool still running.
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on 11 November 2024

   Thank you so much for taking the time to provide us with your thoughts regarding your recent visit to the Pumpkin Patch. We are glad that you enjoyed the experience. We appreciate your incredibly valuable attentiveness and will ensure that our internal team is aware of this matter. We hope to welcome you back again in the future.
   

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6. s

   shedines77

   Baltimore

   9 reviews

   5.0

   9 reviews

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience!!! Beautiful view. Perfect pumpkin patch that both children and adults can enjoy!
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on 11 November 2024

   Hi shedines77! We're so glad to hear you had a perfect day at the pumpkin patch. We hope to welcome you back soon.
   

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7. T

   Tonie

   Washington DC

   6 reviews

   3.0

   6 reviews

   Dined on 20 October 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   This experience was supposed to be for children. It was cute but what they offered wasn’t worth the price. They gave you one little gourd not even a small pumpkin. You had to pay $10 more for that. The drink were water down. The coloring section was mediocrity with a lot of dried out colors. The server was nice but not very attentive. We had quite a few ppl in out party, it like we were always looking for her. I would recommend for adults only not really children.
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on 11 November 2024

   Hi Tonie, thank you for sharing your thoughts with us on your recent visit to the Pumpkin Patch. We're constantly striving to improve and will take your feedback into consideration and share with our internal team. We hope to welcome you back soon.
   

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8. L

   Louisa

   Baltimore

   33 reviews

   1.0

   33 reviews

   Dined on 20 October 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   Very underwhelming, there was no content to The event. Menu was very limited. Ambiance lacking.
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on 21 October 2024

   Hi Louisa, thank you for taking the time to share your thoughts with us on your visit to the pumpkin patch. We are sorry to hear you did not have a positive experience with the menu and ambiance. We are constantly striving to improve and ensure each of our guests has the best possible experience. We will be sure to share your feedback with our team. We hope you will come back to visit us in the future.
   

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9. A

   Amanda

   Baltimore

   6 reviews

   2.0

   6 reviews

   Dined on 19 October 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   No value at all. Had to pay $10 for a pumpkin so the tickets were literally for a cup of apple cider and paint for the pumpkins. The adult ticket included a $18 drink but was $35. The ambience is nice but my kids were ready to leave in 15 minutes.
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on 21 October 2024

   Hi Amanda, thank you for taking the time to share your thoughts with us on your visit. We are sorry to hear you did not have a positive experience at our pumpkin patch. We are constantly striving to improve and ensure each of our guests has the best possible experience. We will be sure to share your feedback with our team. We hope you will come back to visit us in the future.
   

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10. S

    Sharv

    Baltimore

    5 reviews

    2.0

    5 reviews

    Dined on 13 October 2024

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 5

    Paid over $300 for a family of six, pumpkins weren’t included in the price. Food menu was awful, not many choices for the price.
    

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