Spaghetti Tree Warlingham

Review summary

1. L

   Laura

   London

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrendous Experience: Rude Staff, Poor Service, and FRAUDULENT Credit Card Use Our visit to this establishment was nothing short of a disaster. We had booked a table for a birthday celebration and specifically requested to have the table for the entire evening. Despite confirming this over the phone, we received a call on the day informing us the booking was limited to just two hours. The service was painfully slow, and when the two-hour mark arrived, we were still eating our main course. Shockingly, mid-meal, we were instructed to vacate our table. Attempts to resolve the situation with a manager were met with hostility. Dana, the owner's daughter, displayed an astonishing lack of professionalism and empathy. She not only refused to allow us to order desserts but demanded we leave immediately. To make matters worse, after subjecting us to this appalling treatment, they presented us with a bill for the meal. We refused to pay on principle and requested a follow-up from the owner to address our concerns. Instead of contacting us, the restaurant fraudulently charged the card they had on file for the booking without our authorisation. This experience was not only unprofessional but outright unethical. The restaurant’s behavior—poor service, rude and dismissive staff, and unauthorized use of our credit card—raises serious concerns. We urge others to think twice before considering this venue
   

   Spaghetti Tree WarlinghamResponded 3 days ago

   Dear Laura, Thank you for taking the time to share your feedback. While we understand your disappointment, we would like to provide some clarity regarding the events of your visit. Your reservation included a 2 hour time limit, as stated upon booking & in the email confirmation. A courtesy call was also made to ensure you were aware as a gentle reminder. Unfortunately, your guests refused to adhere to the policies & as requested, Dana (the owner) reiterated the booking terms. However, it is important to note that leaving without settling the bill is against our policies, as outlined in our booking terms. In such cases, we are authorised to recover the outstanding amount. We strive to treat all guests with professionalism & respect & we regret that your experience did not meet expectations.
   

   Is this helpful?

   Report
2. R

   Richard

   Kent

   3 reviews

   2.0

   3 reviews

   Dined on 23 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The staff were very pleasant, unfortunately we waited 1 hour for our main courses to arrive, the wine is very expensive and we had to ask the manager to turn the volumn down for the music and singer (who was very good) as we were having to shout at each other to hear our conversation across the table.
   

   Is this helpful?

   Report
3. M

   Melody

   Surrey

   1 review

   1.0

   1 review

   Dined on 22 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Restaurant was so dark in the corner we were placed we could barely see each other. At the time we sat down we asked if we could move to the brightly lit part of the restaurant which was empty, but the waiter insisted that in half an hour a table of 7 would turn up and he therefore couldn’t move us. This was lubricious given that there were about 30 other covers in that area all empty! Surely pull two empty tables together - it’s not rocket science. We left and went to an Italian restaurant down the road. Great food, great atmosphere and most importantly friendly and attentive service staff, with live music to boot. Will never book spaghetti free again.
   

   Spaghetti Tree WarlinghamResponded 3 days ago

   Thank you for sharing your feedback. We are sorry to hear that your experience didn’t meet your expectations & appreciate the opportunity to provide some context. On the evening of your visit, you arrived later than your scheduled time, which left us with limited flexibility to adjust seating arrangements especially as we were fully booked. The table you requested was reserved for another booking due to arrive shortly & we wanted to ensure you had ample time to enjoy your meal. Unfortunately, this meant we were unable to accommodate your request to move. We understand that this impacted your experience & regret that we were unable to meet your needs on this occasion. We always strive to provide our guests with a comfortable and enjoyable dining experience.
   

   Is this helpful?

   Report
4. D

   Donna

   London

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic, amazing environment. Lovely atmosphere, gorgeous food. We had a fabulous time xx
   

   Is this helpful?

   Report
5. c

   charles

   London

   16 reviews

   4.0

   16 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   This restaurant caters for a young generation. The acoustics make the chat of dinners very loud. Loud at times music is added. It does make talking rather tricky. There is a security guy at the door. For older people this is probably not the right destination. We were there on a Saturday evening. Very lively. We thought the food was good. On a quieter night I would go again.
   

   Is this helpful?

   Report
6. C

   Christopher

   London

   2 reviews

   4.0

   2 reviews

   Dined on 13 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Four diners. Two first choices on menu not available. Lasagne taken off menu by chef…in an Italian restaurant, really? Calves liver not available. Disappointing.
   

   Is this helpful?

   Report
7. A

   Anna

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on 31 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So happy to see this restaurant has reopened as we missed it. The food is great and the staff are fabulous. Welcome back!
   

   Is this helpful?

   Report
8. A

   Andrew

   London

   1 review

   5.0

   1 review

   Dined on 30 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a Lovely Family meal celebrating my daughters birthday. Food, Staff & atmosphere were Very Good. Highly Recommend
   

   Is this helpful?

   Report
9. N

   Nicola

   London

   3 reviews

   5.0

   3 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing, the pizzas are unreal we also had the crab pasta and they are not stingy on the crab. The service was so friendly and welcoming. So happy spaghetti tree is back.
   

   Is this helpful?

   Report
10. I

    Ingrid

    Surrey

    6 reviews

    5.0

    6 reviews

    Dined on 24 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely restaurant. Nice to have the music at a much better level. You can sit, talk so much better now than before.
    

    Is this helpful?

    Report