Southern Roots - Grand Hotel

Review summary

1. J

   Jeff

   San Antonio1 review

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a high-end dining experience. But in my opinion, you are rewarded for what you pay for. It was our second time to dine here in the past year and we were not disappointed on our return trip. The menu and specials are all excellent choices, the service and atmosphere are great for a romantic dinner or an intimate dinner with a few other friends. The service has always been great with the waiters seeming to know the dishes and how they are prepared as well as the chef. You can't find the unique atmosphere and views of The Grand or Southern Roots anywhere else. You'll want this restaurant on your list of places to experience.
   

   Southern Roots - Grand HotelResponded 4 days ago

   Dear Jeff, Thank you for your wonderful review! We’re thrilled to hear that your second visit to Southern Roots was just as delightful as the first. We're glad Dallas provided great recommendations and that you enjoyed the salmon special. We appreciate your kind words about our atmosphere and service, and we can't wait to welcome you back for another memorable dining experience! Warm regards, Susan M
   

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2. T

   Ty

   Mississippi4 reviews

   4.0

   Dined on 16 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Went for Valentine's Dinner. Good experience. Included the seafood spread for app, tuna tartar, beef wellington, and desserts. 8.5/10
   

   Southern Roots - Grand HotelResponded on 27 February 2025

   Hi Ty, We're thrilled to hear that you enjoyed your Valentine's dinner at Southern Roots - Grand Hotel! It's wonderful to know that our seafood spread, tuna tartar, beef wellington, and desserts met your expectations. We look forward to welcoming you back soon for another great meal. Thank you for the high rating! Susan M
   

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3. S

   Susan VIP

   Key West1 review

   3.0

   Dined on 14 February 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Beautiful restaurant with great service. Our food was okay—husband’s salad was drowning in dressing and my mushroom risotto was too salty. I had the crab/corn chowder and it was delicious and my husband’s tenderloin was very good. We will give this restaurant another try for sure just ask for less dressing and salt.
   

   Southern Roots - Grand HotelResponded on 23 February 2025

   Dear Susan, Thank you for taking the time to share your experience with us. We're thrilled to hear you enjoyed the ambiance and found our service to be great! It’s wonderful to know that the crab/corn chowder and your husband's tenderloin met your expectations. We apologize for the issues you faced with the salad and mushroom risotto. Your feedback is invaluable, and we’ll certainly address these concerns with our kitchen team to ensure a better experience on your next visit. We look forward to welcoming you back and appreciate your willingness to give us another try. Please don’t hesitate to let us know your preferences regarding dressing and seasoning, and we’ll be sure to accommodate you. Warm regards, Susan Margaretha
   

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4. L

   Lisa VIP

   New Orleans8 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful and delicious restaurant—such a lovely setting. Service was flawless, food was wonderful. A great experience.
   

   Southern Roots - Grand HotelResponded on 23 February 2025

   Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the beautiful setting and had a wonderful dining experience. Lavar will be delighted to know he made a positive impression on you. We can’t wait to welcome you back for another fabulous meal! Warm regards, Susan Margaretha
   

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5. A

   Alan

   Vancouver2 reviews

   5.0

   Dined on 3 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and atmosphere were fabulous, and the wait staff were exceptional! Our server, Julia, was very attentive and engaging! Could not be more pleased. Our chocolate/fruit sampler for our anniversary was very thoughtful…should have taken a photo of the ‘Happy Anniversary’ chocolate.
   

   Southern Roots - Grand HotelResponded on 27 February 2025

   Dear Alan, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food and atmosphere, and that Julia provided you with exceptional service. It’s great to know that the chocolate and fruit sampler added a special touch to your anniversary celebration. We appreciate your kind words ! We look forward to welcoming you back for more memorable moments. Best Regards Susan M
   

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6. J

   Justin

   Washington DC3 reviews

   5.0

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dark horse cocktail, Tomato Pie, and Striploin steak all delicious. Service was prompt! Table service was great. Would go back two nights in a row!
   

   Southern Roots - Grand HotelResponded on 27 February 2025

   Dear Justin, Thank you for your fantastic review! We're thrilled to hear you enjoyed the Dark Horse cocktail, Tomato Pie, and Striploin steak. It’s great to know that our prompt service and table experience met your expectations. Looking forward to welcoming you again soon for more delicious meals. Best Regards Susan M
   

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7. R

   Renee

   Baton Rouge9 reviews

   5.0

   Dined on 20 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place with a great view on a cold night. Service was wonderful.
   

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   Southern Roots - Grand HotelResponded on 27 February 2025

   Dear Renee, Thank you for your kind words! We’re so glad you enjoyed the view and found our service wonderful. We strive to create a warm and inviting atmosphere for all our guests. We hope to see you again soon for another enjoyable experience! Best regards, Susan M
   

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8. D

   David VIP

   Baton Rouge18 reviews

   5.0

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and atmosphere!! Will definitely return.
   

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9. P

   Paula

   Mobile1 review

   5.0

   Dined on 30 December 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was great. Food ok Would not recommend the lamb
   

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10. S

    Sarah

    Alabama14 reviews

    5.0

    Dined on 29 December 2024

    1. Overall 5
    2. Food 5
    3. Service 2
    4. Ambience 5

    Food was excellent!! Top quality. Dracula cocktail was excellent. Service was poor maybe short staffed…
    

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