South City Kitchen Avalon

Review summary

1. R

   Robert

   Atlanta Metro

   19 reviews

   3.0

   19 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Service was slow with few tables occupied. While the live music was a nice touch it was too loud for conversation The food was "fine", would not be worth the price except it is Avalon and everything is at least 25% higher priced than is justified. A 20% tip was automatically added to the bill.......with slow service.......
   

   Is this helpful?

   Report
2. A

   Alicia

   Atlanta Metro

   19 reviews

   4.0

   19 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was good. Waiter not very attentive and the live music was too loud for conversation.
   

   Is this helpful?

   Report
3. J

   Jade

   Atlanta Metro

   17 reviews

   5.0

   17 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Philip was outstanding. He knew the menu and was helpful with giving recommendations. We absolutely loved the fried green tomatoes. My husband had the shrimp and grits which she said was delicious. The sauce is very good and flavorful without being overpowering and I did the fried chicken. The mashed potatoes were excellent, and the chicken was juicy yet still crispy as well. Definitely a date night and it was decorated beautifully for Christmas. We will be back.
   

   South City Kitchen AvalonResponded 6 days ago

   Thank you so much for your wonderful review! We’re thrilled to hear that Philip provided exceptional service and that you enjoyed his menu recommendations. We're also delighted that you loved the fried green tomatoes, shrimp and grits, and the fried chicken—especially the mashed potatoes! It's fantastic to know that the ambiance added to your date night experience as well. We truly appreciate your kind words and look forward to welcoming you back for another memorable visit. Wishing you a very happy holiday season!
   

   Is this helpful?

   Report
4. m

   mark

   Atlanta Metro

   36 reviews

   4.0

   36 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ordered the chopped salad with fried chicken. The chicken was dry and overcooked. Otherwise salad was fine.
   

   South City Kitchen AvalonResponded 6 days ago

   Thank you for your feedback. We’re sorry to hear that the fried chicken didn’t meet your expectations and was overcooked. This is certainly not the experience we strive to provide. We appreciate you letting us know, and we will share your comments with our kitchen team to ensure we address this issue moving forward. We hope you’ll consider giving us another chance to provide you with a better experience next time.
   

   Is this helpful?

   Report
5. P

   Paul

   Atlanta Metro

   18 reviews

   vip
   5.0

   18 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and excellent service. Pork Chop was easily one of the best I’ve ever had. Great wine list!
   

   Is this helpful?

   Report
6. T

   Ty

   Atlanta Metro

   10 reviews

   3.0

   10 reviews

   Dined on 30 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I have been to the midtown location dozens of times, and always love my visit. This Avalon location, however was a significant drop off. We stood at the host stand waiting for anyone to greet us and acknowledge our reservation for around five minutes, despite 2 different employees each coming to the desk twice each while actively avoiding eye contact with us to avoid having to greet us. That's a horrible start. Food was fine, with the exception of the eggs on the brisket Benedict being closer to cold than room temperature. They had to have sat in the window for some time, and it wasn't particularly pleasant to eat. I would have said something to the waiter, however once our food was dropped, I didn't see him again until it was time to clear the plates. The tres leches cake we shared for dessert was also pretty bad. I'm not exaggerating when I say the tres leches from Costco is exponentially better. Granted, I have a high standard after growing up in Miami, but still, between 4 of us, we left cake behind so.... I just think there's lousy management at this location that could use a turnover. Definitely not as polished as the service in midtown despite being open for years now. For the price, I likely will not return
   

   • 
   • 

   South City Kitchen AvalonResponded 6 days ago

   Thank you for sharing your experience, and we truly appreciate your loyalty to our Midtown location. We're genuinely sorry to hear that your visit to our Avalon location didn't meet the high standards you've come to expect. It's concerning to hear about the delay in being greeted and the cold eggs on your Brisket Benedict, and we apologize for those issues. Our goal is always to provide attentive service and delicious food, and we clearly missed the mark during your visit. We will be addressing these concerns with our team to ensure improvements are made. We understand your disappointment and will work hard to make sure that future experiences are more in line with the quality you've enjoyed at our other locations. We hope you'll consider giving us another chance in the future.
   

   Is this helpful?

   Report
7. S

   Stephen

   Las Vegas

   14 reviews

   vip
   1.0

   14 reviews

   Dined on 30 November 2024

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   My alcohol was substituted with another liquor because they ran out of the alcohol I requested and I was not notified of the change. Deceitful!
   

   Is this helpful?

   Report
8. D

   Dianna

   Atlanta Metro

   2 reviews

   2.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   We had Thanksgiving dinner at $85 per person and the food was not good. My husband had the short ribs, and he got very sick that night after our meal. The ambiance was very nice and our server was very attentive and polite. I'm not sure I'll go back again based on my food experience on TG.
   

   Is this helpful?

   Report
9. T

   TARA

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I spent Thanksgiving dinner at the restaurant. It was decorated with beautiful Christmas decor. The waiters were attentive and dinner was served in a reasonable amount of time. The food was delicious. Second time in on a Holiday. Definitely recommend
   

   • 

   Is this helpful?

   Report
10. W

    William

    Atlanta Metro

    1 review

    4.0

    1 review

    Dined on 28 November 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    Wanted the Buffet, same as last year. Set menu was not worth the price.
    

    Is this helpful?

    Report