Sol Toro

Review summary

1. C

   C .

   VIP

   Connecticut

   111 reviews

   1.0

   111 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Something has changed at this restaurant- food and service were downgraded from previous experiences. Maybe it was an off night? Or new management? Not enough servers and tables left dirty with piles of food/ dishes. Food quality was subpar. Not a positive experience all around.
   

   Sol ToroResponded 2 days ago

   Hello C, We are truly sorry to hear about your recent experience at Sol Toro. We strive to provide our guests with an exceptional dining experience and it's clear we fell short this time. We appreciate your feedback about the cleanliness of our tables and the quality of our food. We will be sure to address these issues with our team. We hope that you will join us again in the future so we can have the chance to show you a 5 star experience. Best Regards, Andrew Bengtson - General Manager, Sol Toro
   

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2. M

   Mark

   New York City

   8 reviews

   3.0

   8 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   We've eaten here a few times and have found a couple of things to be true: - The food is consistently good. We go specifically for things like fajitas, tacos, etc. and that food is always of generally good taste and served hot. The "black beans" are really more black bean puree and we would actually prefer... beans. But, all told we're happy with the food aspect. - It's loud. There is a LOT of ambient noise in the restaurant from music, TV's at the bar, and other patrons. Combine that with a server that doesn't speak up and you're in for a tough time. - Service is very inconsistent and varies anywhere from downright terribly (exactly what we experienced on our most recent visit) to generally good. The exact server that you get is going to determine what level of service you will actually get. Our most recent visit was just the two of us and realistically should have been about a 40-45 minute experience (based on what we ordered and how busy the restaurant was) TOPS but we were there for approximately 70-75 minutes. Essentially, we had about a half hour of our time wasted because our server spent their time chit-chatting with other guests about things that were not at all related to their meals and otherwise just not being present in the dining room. At one point, our server disappeared with my wife's Momentum card and Driver's License for close to 10 minutes. No apologies, no explanations, and zero interaction with us beyond taking our order and handing over the check (no water refills, didn't serve the food, didn't check in on us after the food was served, didn't check if wanted another round of drinks, etc.). One question I have is why are bartenders so stingy with salt on a margarita? When a customer says they want salt, SALT THE RIM!
   

   Sol ToroResponded 2 days ago

   Hello Mark, We are happy to hear that you've enjoyed our food and service consistently over the past few times you've dined at Sol Toro. Please accept our apologies if the speed of service was not up to the same standards you have received on previous visits. We understand your comments about the noise and service issues you've experienced. We apologize for any inconvenience caused and will work on improving these areas. We appreciate your feedback and look forward to serving you better on your next visit. Best Regards, Andrew Bengtson - General Manager, Sol Toro
   

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3. T

   Tracy

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food. Best quac I ever had. Great service
   

   Sol ToroResponded 2 days ago

   Hello Tracy, We are thrilled to hear that you had an amazing experience at Sol Toro! It's great to know that you enjoyed our food and service. We look forward to serving you again soon. Best Regards, Andrew Bengtson - General Manager, Sol Toro
   

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4. G

   George

   New York City

   35 reviews

   5.0

   35 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We were there on Taco Tuesday. I ordered the double guacamole and my wife got beef tacos. The food was ample and very good, the service prompt and cheerful. We'll be back.
   

   Sol ToroResponded 2 days ago

   Hello George, Thank you for choosing Sol Toro for Taco Tuesday. We are thrilled to hear that you enjoyed the guacamole and the beef tacos. It's great to know that our service met your expectations. We are glad that you had a positive experience. We are looking forward to your next visit. Best Regards, Andrew Bengtson - General Manager, Sol Toro
   

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5. J

   Jeffery

   Connecticut

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   When we were seated we advised our server we were seeing a show at the arena and she understood. She must have been overwhelmed with tables because she was very slow getting back to us during the meal. After she gave us the check she was didn’t come back to take payment. We waited 10-15 min and were going to be late while waiting for her to come back to take payment. We had to find another server to help us check out.
   

   Sol ToroResponded 2 days ago

   Hello Jeffery, Thank You for taking the time to tell us about your experience. We understand that waiting for service can be frustrating, especially when you have a show to catch. We appreciate your understanding regarding the seating arrangement and the delay in payment. We are glad you enjoyed the food and hope to see you again soon. Best Regards, Andrew Bengtson - General Manager, Sol Toro
   

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6. A

   Audrey

   Greater Boston

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waitress was awesome! Quickly came to our table when we were seated. Suggested items for us and brought our drinks quickly. Gave us the perfect amount of time to decide. Didn’t rush us. Food was very good. Homemade guacamole was yummy. We had medium and it was perfect. First time there but we will definitely return and recommend to family and friends
   

   Sol ToroResponded 2 days ago

   Hello Audrey, We are so happy to hear that you had a fantastic experience at Sol Toro. It's great to know that you enjoyed our service, food, and especially the homemade guacamole. Thank you for the kind words and for recommending us to your family and friends. We are looking forward to welcoming you back soon. Best Regards, Andrew Bengtson - General Manager, Sol Toro
   

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7. j

   john

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had such a good time. I took my friend for her birthday. We had amazing drinks and dinner.
   

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   Sol ToroResponded 2 days ago

   Hello John, Thank You for taking the time to leave us a review. We really appreciate your feedback. It's great to hear that you and your friend came to Sol Toro to celebrate her birthday. We hope that you will join us again sometime soon. Best Regards, Andrew Bengtson- General Manager, Sol Toro
   

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8. S

   Sara

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Jess was awesome and very attentive. Food was great!
   

   Sol ToroResponded 2 days ago

   Hello Sara, Thank You for taking the time to leave us a review. We really appreciate your feedback. We will pass your kind words on to our team. We hope that you will join us again sometime soon. Best Regards, Andrew Bengtson- General Manager, Sol Toro
   

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9. M

   Melissa

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was good and fast, and had no wait when we got to the place
   

   Sol ToroResponded 2 days ago

   Hello Melissa, Thank You for taking the time to leave us a review. We really appreciate the 5 star rating. It's great to hear that you had no wait and that the service was fast during your recent visit. We are looking forward to having you join us again soon. Best Regards, Andrew Bengtson- General Manager, Sol Toro
   

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10. R

    Roger

    VIP

    Atlantic City

    13 reviews

    5.0

    13 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    FABULOUS hostess, Management, waitstaff and food was all FABULOUS
    

    Sol ToroResponded 2 days ago

    Hello Roger, Thank You for taking the time to leave us a review. It was a pleasure to have you dine with us again. We really appreciate your feedback. We will make sure to pass on your kind words to our staff and management. Please make sure you come back to see us again sometime soon. Best Regards, Andrew Bengtson- General Manager, Sol Toro
    

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