Sofra - Ritz Carlton Naples

Review summary

1. J

   Jeff

   VIP

   Naples

   29 reviews

   5.0

   29 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food Pleasant setting For good service Alcohol is very expensive
   

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2. A

   Andrew

   New York City

   77 reviews

   5.0

   77 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food is very good. The kitchen is pretty slow.
   

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3. D

   Debbie

   Naples

   18 reviews

   3.0

   18 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Food was very good. However, the service was not up to the usual Ritz Carlton standards as we have experienced in the past.
   

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4. L

   Linda

   Philadelphia

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   The food was good especially the small bites but the service was awful. No one came over to us for almost 15 mins we had to ask for our waiter and a drink menu. When he finally came over he took our appetizer order the food came in a timely manner but the waiter never came back to take our dinner order we had to ask for him again and then after that never checked on us until we finished so we just asked for the check. Food is good/average service is awful.
   

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5. m

   michelle

   VIP

   Philadelphia

   22 reviews

   5.0

   22 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was excellent. We enjoyed the evening very much.
   

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6. W

   William V

   VIP

   Milwaukee

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommended! Will our Waiter was Outstanding! Food Wonderful!
   

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7. T

   Thomas

   VIP

   Naples

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Very slow service. Had to remind server about appetizer order
   

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8. M

   Michael

   VIP

   Tampa

   10 reviews

   5.0

   10 reviews

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Frankie was a wonderful waiter. Food was amazing. Lovely ambiance
   

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9. K

   Katelyn

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Walking into Sofra felt like entering another world—warm, inviting, and filled with the aroma of fresh spices. The cozy ambience set the stage for a unique dining experience where every dish came with a story. Each plate was crafted from authentic, homemade recipes, with flavors that felt rich and deeply traditional. From warm, hand-stretched pita to slow-braised meats and vibrant mezzes, every bite was a taste of history. A highlight was a fragrant clay pot, cracked open at the table to reveal a dish simmered to perfection. Starting the meal with a rose-scented beverage and ending with deconstructed baklava, it was clear that Sofra wasn’t just about food—it was a journey, a story, and an unforgettable experience.
   

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10. Y

    Yummy

    VIP

    Greater Boston

    26 reviews

    4.0

    26 reviews

    Dined on 9 February 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    We’ve been to Sofra numerous times, last night we brought a large party who we told how great this place was. No one was at the front to seat us, waited about 10 minutes and was tgen seated. Waited about 15 more minutes before anyone ever came over. Waiter was very apologetic about the wait, took our drink order , another 15-20 minutes passed. Again apologized, not his fault, we had a party of 10 and just him, he was also tending to other large parties. Finally came back to take app order, that was fine, but had to ask for more water, drinks, extra plates and had to wait. I get it’s busy and am not blaming our waiter what so ever, but Ritz-Carlton, you’re a five star hotel and last night did not hit the mark. Sort of embarrassing to our company. Thankfully the food was spectacular. Maybe just have someone to help the waitstaff with cleaning dishes and getting new setups and retreiving drinks.Again-our waiter was great under the circumstances , he just needed a little assistance. I don’t usually write a review, but I couldn’t let this one go, I felt bad and had to keep appoligizing to our guests for the slow service. Our bill was well over $1000, and I feel the service fell short. Hopefully our next visit will be better.
    

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