Smugglers

Review summary

1. D

   Denise

   Calgary

   14 reviews

   5.0

   14 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the Sunday Roast 3 course special and it was amazing. The salad was fresh with delicious dressing and the prime rib with mashed potatoes, gravy, Yorkshire pudding and roasted vegetables was delectable and to finish it off, we had the sticky toffee pudding which was amazing
   

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2. B

   Brittany

   Calgary

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful inside, brunch menu was diverse and delicious
   

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3. T

   Tammy

   Calgary

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful, brunch menu, delicious dessert bar with a chocolate fountain. Yummy.
   

   SmugglersResponded 2 days ago

   Dear Tammy, Thank you very much for your review, we are looking forward to welcoming you back in the near future. Yours Sincerely, Jean-Michel
   

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4. R

   Rachel

   Calgary

   1 review

   vip
   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Not the smugglers I remember. Waitress was never around. Had to be constantly flagged down. 15 minutes for her to even come to our table. 30 minutes for drinks. 1.5 hours for food which arrived cold and missing items. Food quality was way lower than I remember, and we were sat in what looked like a diner but paid a bill for a steakhouse. Freezing cold where we were. Deeply uncomfortable. Not worth the cost. Has gone way down hill.
   

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5. J

   Johan

   Calgary

   6 reviews

   1.0

   6 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   First and last time at Smugglers We arrived at 7:20 pm We had a reservation for 7:30 pm It took about 20 minutes for the waitress to come see us and offer us water or something to drink After we placed our food order it took over 1 hr and a half for the food to arrive. We asked the waitress what happened and she said they had too many large groups and the kitchen is overwhelmed. The bill was fairly pricey for what we ordered .
   

   SmugglersResponded 2 days ago

   Dear Johan, Thank you very much for your review, please accept my sincere apologies for the long wait. I hope that we will have the opportunity to welcome you back on a different occasion. Yours Sincerely, Jean=Michel
   

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6. N

   Nicole

   Calgary

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The quality of the food we had was excellent. The beef was melt in your mouth tender, the Yorkshire pudding was wonderfully crispy. My husband had the fish and chips and said it was very tasty and satisfying. The celery soup with peanut satay seasoning was delicious, but I must say the selection of starters was disappointing. As people who don’t eat molluscs or crustaceans, the celery soup was the only real option. (You should’ve stuck with the salad bar!)The steak soup of days gone by should return as a regular feature on the starter menu since (a) it’s to die for and (b) beef is what Smuggler’s is famous for. As for ambiance, the main dining room still looks cool, but the lounge bit has mainly booths. I asked for a table with chairs, as not being able to adjust the distance between my seat and the table hurts my back
   

   SmugglersResponded 2 days ago

   Dear Nicole, Thank you very much for your review, we certainly value the feedback of our loyal customers. We are looking forward to welcoming you back in the near future. Kind Regards, Jean-Michel
   

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7. E

   Eddie

   Calgary

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was pretty good. My wife really liked the salmon. I had the prime rib but it was about the same as you would get in any other moderately expensive restaurant. Service today was not that good. Not because of the server! No, he was working his tail off. It was because he was the only server there trying to take care of all the tables. Only two people bussing tables and it looked like one was new and the other was trying to split between our dining area and the other area. Also, we had our appetizer served at the same time as our meal. The waiter apologized which is something that I have seen other restaurants not do so a point in his favour.
   

   SmugglersResponded 2 days ago

   Dear Eddie, Thank you very much for you review, I do apologize for the timing of your meal and hope to welcome you back on a different occasion in the near future. Kind Regards, Jean-Michel
   

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8. K

   Kristi

   Calgary

   2 reviews

   5.0

   2 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Server was excellent-helpful, friendly and attentive. Most of the food was excellent esp the BBQ beef ribs-they were huge!!
   

   SmugglersResponded 2 days ago

   Dear Kristi, Thank you very much for your review, we are looking forward to your return in the near future. Kind Regards, Jean-Michel
   

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9. T

   Terry

   Houston

   4 reviews

   vip
   4.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was very good. Service was also very good despite multiple large Christmas parties.
   

   SmugglersResponded 2 days ago

   Dear Terry, Thank you very much for your review, I am glad to hear that you enjoyed your experience. We are looking forward to your return. Kind Regards, Jean-Michel
   

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10. S

    Sarah

    Calgary

    1 review

    1.0

    1 review

    Dined on 7 December 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1

    The food was extremely underwhelming. Dry baked potatoes with no butter, dry cold steak and undercooked vegetables. We sent it back 2 times and the meat was reheated. The server was doing her best but we waited for over 45 minutes the first try and she only came to check on us one time. The guy from the kitchen who brought out our 2nd and 3rd attempt was rude and dropped the plates on the table and walked away. He was argumentative and unkind. The manager did not even make an attempt to communicate with us. After all that we stayed and ate the sub par meal and paid a pretty penny. My husband did love the prime rib.
    

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